Sneaky added fee with no indication it was to be applied. This mandatory insurance is nowhere in…read morethe purchasing process and even when putting your credit card in there is no indication there will be an added mandatory fee of $30 a month! The Better Business Bureau needs to know about this as no other storage I've used has had this sneaky fee. A fee must be communicated before purchase, not after in the fine print. In addition the manager is very rude and does not listen to customers. There is no customer service going on at all - he interrupts and talks over you when you are making a complaint. DO NOT USE this storage.

StorageMart on Evans! Great Service for a Storage Unit! They made it easy for me to purchase and…read morecheck in! I felt I was checking into a FIVE STAR Hotel in Aruba! Julius hCS

just moved to Toronto from Halifax and needed to keep our families contents in a safe, secure, easy…read moreto access storage and choosing the Public storage on vine ave was easy... Got help from Haroon and Antonio who were the nicest guys to work with who took care of everything... would absolutely recommend them. Thank again for making it painless and best of luck in the future.

This is a scam…read more They double billed me for my storage unit. I cancelled on the day they told me to and still received a charge on my credit card. When I reported this they said once there is a charge they can not issue a refund. I've dealt with other Public Storages where this isn't the case. This specific branch is scamming people by billing them twice.

Public Storage is ideal. We were referred by our mover, JP Moves You (excellent movers, btw) and…read morewe are not disappointed! Dunsen, the Manager, found me a great deal on an 8 x 10 and handled all the initial paperwork, etc. He is professional, personable and understood our needs perfectly. Susie handled a few of my calls/questions. She's fantastic and lovely. Eric handled our first "move in" of boxes. He was terrific, kind and patient! The quality of the facility is basic but clean, dry and cool, and access is easy. The value is excellent. They have periodic specials and great deals for long term storage. Definite 5-Star Facility ... And the people who manage the facility are wonderful!

I used this facility to store my belongings while I was between apartments late in 2017. From the…read morevery first phone call they were pleasant to deal with and eager to help me. I used movers to move my things (El Cheapo, who were familiar with the storage unit and also great to deal with), and had NO issues moving in or out. My storage locker was indoors, behind a locked gate which I was able to access almost anytime I wanted with my own personal access code. I was able to get deal for my first month, and they were able to pro-rate the second month, as I was not there for the full period. I hope to not have to put my things into storage again, but should I have to I would definitely be back to Public Storage on Jefferson. ** During this experience I also met a person with my EXACT first and last name. Same nickname, same spelling, and born one day apart. An added COOL factor to this experience :)

Everything was done great and smoothly. The manager was a friendly person, i even arrived late and…read morehe took he's time to show me the storage available, he did everything on point. When i finished my time on the storage, he took he's time to help me out with my paper work and took he's time to treat me and my kids as good as possible on the store! Great service!

Typical storage - prices are reasonable, fair hours (gate access until 10pm). The site is well…read moremaintained and I have never had any issues. What makes this place great is their Service. I have had items stored here for about 1.5 years, and just today went to downgraded to a smaller unit. Fareid, Kayla, and Oscar were so helpful in getting us another unit, and went above and Beyond in getting us everything we needed. It certainly made for a much less stressful day than I was expecting!

I had my items stored in the North York facility and my locker was broken into. My boxes were…read moresmashed, my items were crushed, broken and thrown around and stolen. I was told by the Manager that "this is happening now". After one year of paying for a lot of money for this unit just to have my items vandalized, and stolen! Please do your research and find a more secure storage facility that has proper and real 24 hour surveillance to keep your items safe. I do not recommend this place.

I have been renting my unit from them for over 4 years and they are amazing. They have accommodate…read moreme when I had to upgrade and downgrade because of space. The units are always clean and the grounds are always maintained even in the winter months. They were also able to give me really good rates for the units, I am always able to get a hold of someone when they are open and they are always able arrange or help me when I have a question or concern. The two gentleman that run the office are friendly and great people to chat with.

I figure I'll give my honest opinion here as many trust my opinion…read morebeing a top 250 reviewer on Amazon.ca and a top 500 on Amazon.com. So here goes... Short version --------------- Pros - Excellent pricing compared to EVERYWHERE in Oakville & Mississauga. - It's clean. - Quite a bit of surveillance (A good thing) so awesome security. - Heated loading/unloading bay. - Friendly Staff. - Carts for lugging your stuff around. - Always 1 elevator not on service, so people can't hog both elevators. It will return to ground - This is a big one. ONLINE BILLING!! I can't express how much I love this! Cons - Only 3 loading bays - No lights inside the units Long version ---------------- I am a two time returning customer. The first time around I noticed how clean the facility was and of course being a new building was a bonus. Andrea since day 1 opening our account has been very accommodating. I left the first time for access to a facility closer to home. Though it was a drive up unit, there was far less security/surveillance and if you're anything like me, a lack of a sense of security really affects how you sleep at night with your belongings in a storage unit. As of December 2017 after being at the unit closer to home literally walking distance to my door I decided to move back to Smart Stop Oakville. Maybe it's the sense of security, but this location feels far more secure to store my stuff. As I treat this as an extension of my home like a garage, that is a incredibly important for me to trust as I have trust issues. Realistically speaking my only 2 complaints with this location is that it only has 3 loading bays and no light in my unit, but the no light is more a frustration than a complaint after getting used to a light in my drive up unit. Friendly staff, realistic pricing that isn't trying to gouge customers and carts usually always available when moving stuff in or out. I am sadly someone who has expierence with almost every location in Oakville and Mississauga. I could list pros and cons at just about every location, but this location is the first in a very long time that I honestly don't worry as much about my unit. I'd highly recommend this storage facility if you're looking for somewhere to trust to store your belongings. I'll update my review every year with my thoughts and suggestions since I'm usually long term with any place I'm comfortable staying with.

Decent temperature control storage. Nice and clean. Good service from staff. Looks safe. Rent is…read morereasonable.

Have been a loyal client for 2 years. Appreciate the safety, cleanliness, hours of op, politeness…read moreof staff and other clients. They do appreciate loyalty.