The first few weeks they were great and delivered every week. then they missed a delivery date and then another and another. They just won't deliver the water. We have called and we get told that the order is coming today but they don't show up. We were told they tried to deliver our water but no one was home which doesn't make sense because they are supposed to leave it on the porch and pickup the empty bottles. i am at a loss so Time to get water somewhere else. read more

Had a great service from Mustafa ..He visited our RBC Insurance store located at Shops at Don Mills , kind enough to bring the brand new water dispenser and have it set up . Thank you Musfata for the great customer service . read more

I found this company on the Internet, looking for delivery of spring water to my home. Signed up and heard that first delivery would be Jan 28. Then found 2 18.09 litre jugs on my porch a week early (Jan 21) at night, frozen solid. I called the office to report wrong delivery date and was given some kind of excuse, followed by new delivery date of Feb 2 (2026)only to find 2 more jugs on porch at night frozen and almost split open. Meanwhile, this company has helped itself to my vbank account in $50 chunks of money to pay for the deliveries. I worry that my account may go into arrears if they don't stop this debit habit. I REALLY REGRET giving them my debit card number!!! Will stop them no matter what, by changing my debit card so they lose the priviledge of debitting my account! Never know when or if they will deliver, or take money out. read more

I have been waiting over a week for my water delivery and it still hasn't arrived. I've called several times and was told the manager is aware of the missed deliveries. Last week I was told the driver claimed no one was home, which is not true. We were home all day and no buzz code calls ever came through. No voicemail was left either so if someone did try to call there was no way to respond or let them in. This is not the first time my delivery has been missed. It's becoming a pattern and it's completely unacceptable. Today I was told the delivery needs to be rescheduled again. I don't need more excuses. I need to know when my water will actually arrive so I don't have to keep staying home and waiting. Really poor service with no accountability. I expected better from a company that provides something as essential as drinking water. read more

when I first began my membership with CS, I would say the first 2 months deliveries were on time and the customer service was ok. It's been a year now and this company has missed several deliveries, they come when they want to. I had ordered a water dispenser the first time I signed up with them, exchanged it for a different one, and for 6 months I was being charged for both dispensers. I have returned my empty bottles on multiple occasions and was still be charge the extra $10 for non-empty bottle returns. The delivery service is awful. I come home after a long day shift and see my empty bottles still at my front door and no water. I'm going through the reviews on the site and a lot of them are dated back to a year or so. You'd think after all these reviews they'd fix things up. It seems like they are only in it for the money and no improvement what so ever On their end. I would definitely not recommend this service to anyone. read more

I've been trying to contact Canadian Springs since May 28, 2025. today is June 4th and I was on hold for almost 2 hours. Each time, I'm put on hold for an hour, then transferred to another department where I wait again--only to be told they can't find our business account. I'm not sure what to do at this point. I've been trying to arrange for someone to come and replace the water cooler at our center, as it's very noisy and water isn't coming out properly. No one has taken responsibility. I also sent an email last week and haven't received any response. Their service has been extremely poor. They mentioned they are merging accounts, but our account should still be in their system--we continue to receive invoices, but get no service. read more

My residence is in Toronto but travel to my home in Florida. Canadian Springs has been bought over by an American Company. The service is unacceptable, had various conversations with them regarding delivery fees. I will no longer ordering water from them either it be to the residence or business office. They are only into profit that is it...They have no customer service skills. I will be throwing my plastic bottles in the garbage...and never dealing with this company every again. I'm warning you people do not do business with these people. AL read more

delivery in Saint-John , New-Brunswick awful , never on time or no delivery , in the last 3 delivery after I put my bottles outside the delivery peoples never came to delivery , no good service for the customer either have delivery or tell customer in this city that home delivery is no available read more

I have been a Canadian Springs customer for over 7 years now, and I really appreciate getting fresh bottled water delivered to my door. I also like the fact that they offer coffee delivery as well, except that I've cut down on my coffee consumption, so I don't use this service anymore. The customer service is quick and friendly and are willing to help with any concerns you may have in regards to delivery. I can choose how many bottles I want delivered and if I need to cancel a delivery, it's easy to do so on the website or by calling them. It also makes me feel good knowing that I am helping to do my part in protecting the environment, by not buying small bottled water. The 18L Bottles are great and the water tastes fresh and clean. I have had problems with delivery sometimes in the past, but this was due to the changing of drivers and holidays. I have never met my driver, but I leave a note stating how many bottles I would need and if I don't leave out my bottles they still give me the same amount of bottles on my file. I do miss getting a reminder call from their system, however, and appreciated getting that call, but that has now stopped for some reason. So now, I just put it into my calendar so I remember to leave out my bottles every two weeks. Since I work from home, some days seem to run into one another and I don't know what day it is half the time, so a reminder call would be good to have again. On the whole, they are very efficient and reliable. There is some calcium build up in my unit, but that is easily remedied with a good cleaning every few months with some white vinegar. Thanks for the water! read more

I have offices all over the GTA. Service was good in the Toronto region, but in York region, they kept missing deliveries. With no explanation even if you call them, only to be promised reschedule that never happen. If you google Toronto water bottle delivery service, the reviews speak for themselves. This company is among the lowest rated. read more

Worst customer service I've ever experienced Been dealing with them for years Deliveries never on time No notification No reasons given Call centre has no clue what's going on Management promises they'll fix the issues but nothing ever changes Moving on So should you read more

This is a review of the new 8L water bottle. I wont use tap water and usually purchase smaller bottles of drinking water. This day they Super Store was out of my brand so I decided to purchase a larger bottle of distilled water. This one has a handle for easier carrying and do like Canadian Springs water. When I got it home I found I needed to tip this over and dispense by pushing the bubble on the top to release it. First remove the cap on it. Keep in mind I am 70 and a woman with small hands. It became a test from there on. I am so not impressed as it is built for a man to work....NOT ME. 2 bottles are now finally emptied and I will not purchase these ever again and recommend NO OTHER WOMEN try to work these unless you might be in construction or maybe a body builder. I suggest Canadian Springs rethink this design as it is overkill on not having this thing leak....ever. I give it a resounding FAIL. read more

Canadian Springs - Water Delivery Near Me - Mississauga, Ontario

The delivery dates on the website are not accurate and There are delays without notice The delivery has been late 3 times in the past two months. We are COMPLETELY out of water and must go out to buy some before Canadian Springs can deliver. When you call in to check status, they don't know why it's delayed and they'll "try their best" to send in a rush order. Water deliveries are every two weeks, skipping deliveries means no water for days in our office read more

Canadian Springs has the absolute worst customer service I've ever dealt with...I've asked twice for a supervisor to call me because of this with a third request made today... I don't think I should have to chase a company that is paid to provide a service! Absolutely ridiculous!! I'm looking into alternative companies and hopefully I can sway to have all our locations leave this company. If I could rate less than 1 star, I would. read more

I have been on hold for over an hour and on their site there is not 1 contact email. I just want f'in water people!!!!!

The actual water deliveries were great. They were always on time, and they made an effort to be polite and considerate. The office on the other hand was a nightmare to deal with. I can't tell you how many times I was put on hold for what seemed like hours as they "searched" their systems for my information whenever I called because I didn't have my customer number at hand. But the worst incident came when nearly $3000 was debited from my account by mistake (my monthly bill was around $40), and again, I got passed around to different people when I called about it, and I was told I would have to wait possibly a week or more to have my reinbursement cleared by authorities, before a cheque would even be written and sent out to me. Nobody followed up with me over the following 2 weeks, and I called frequently, only to finally convince them at the beginning of the 3rd week to have them credit my credit card - not somewhere i had intended $3000 of money to go. It was a complete nightmare. I've moved onto cedar springs. At least they make an effort to be polite and curteous on the phone. Which is way more than Canadian Springs did. Sorry, but this company left a very bad taste in my mouth. read more

Canadian Springs has the worst customer service I have ever seen. We moved into a new office in Sherwood Park and waited 25 days and still no water. Needless to say, we are now using a different company. read more

They have missed over three deliveries. We cannot drink the water at our school. For over a week I have called every day and been assured by staff who work out of satellite sites and have no actual contact with delivery people that they have sent emails and texts and the water is coming so students who are outside all day every day have water, to no avail. Our staff are now taking home empty jugs to fill and bring back. I have asked to speak to superiors and no luck. Five days no water calling and explaining the emergency... unacceptable. read more

Terrible service. Kept changing my delivery date (4x) without notifying me. If they can't stick to a delivery date how can I rely on them & trust their water itself? This is no way to run a business. It's a waste of precious time. read more

Since this company took over delivery in West Vancouver, they have become one of the least dependable and most problematic companies I have ever had to deal with, and I am in my 60s! I stay home to receive a booked delivery. When they don't show up or call, I call them and they promise to come the next day. So I waste another day at home, call again as it gets dark, and after 12 minutes on hold an obnoxious and condescending guy tells me the earliest they will now come is 2 weeks away! Worse yet, he blames me for calling them so late!!! Unbelievable. read more

Worst customer service ever!! Billed for a delivery I did not receive but the company has not returned my phone calls or requests to have this taken care of. I have been a customer for 14 years and am shocked by such horrible customer service. I am cancelling my service now and forever not recommend them at all! read more

The water's as decent as any if you're not happy with your tap water. But watch out for their bottle return policy. Yes, they brag about the high return rate and the $10 refund. But according to the gentleman with whom I just spoke, that only applies if you are returning it to the store where you bought it and can provide a receipt. In other words, the bottles my son - a loyal and regular customer - left me when he moved away are completely useless to me. The guy I spoke with hinted that if I became a customer, they would pick up the bottles and I would get the rebate. In other words, their true refund policy is that if I spend a large amount of extra money I don't have on a product I don't need (my tap water is fine), it will cost me $10 less than if I didn't have these empty bottles. And my son, the loyal ex-customer who bought those bottles before moving away, won't get a refund at this point either, if he were to come back to try to claim it. These bottles are unreturnable unless you are an existing customer or have a receipt proving that the bottle you want to return was bought at the store to which you want to return it. If stores are unwilling to accept the bottles, that can only be as a result of policies set by Canadian Springs, who are clearly only willing to recycle bottles returned by existing customers. Even if I were looking for bottled water, this company's self-congratulatory claims about its bottle refund policy is precisely the kind of deliberately manipulative, misleading greenwashing that would make me choose a different company. read more

Water delivery was always on time and the staff were polite and helpful. However, when i cancelled the service, the deposit i had paid took 6 months to be refunded. What was worse, i had multiple email confirmations that the refund had been processed and that the cheque had been sent. yet when it finally came, it had been processed the week before, fully 6 months after my first request. I would not recommend this service, nor their parent company Aquaterra. read more

Great customer service and always a pleasant experience. We are a company that requires shipment of distilled water and they always make it on time for their delivery dates. The driver in the Hamilton area is very professional and friendly. Thumbs up for their services! read more