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    Canaletto

    5.0 (1 review)
    Closed 12:00 pm - 2:30 PM, 6:00 PM - 9:30 PM

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    10 years ago

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    The Long Dog - More starters goodness

    The Long Dog

    3.0(2 reviews)
    3.4 mi

    The rain gave way to glorious English sunshine, the village of Waddesdon was resplendently green…read moreand pleasant. It was almost (almost) as if the country hadn't gone to shit the day before...sigh..... I digress, this charming village pub in the shadow of Waddesdon Manor is rather delightful, if you're over 6ft, keep your head down as I'm still reeling from a beam crunch...that aside, selection of food, presentation and taste of food and service were all spot on. If you're passing (or a local), it's a nice place to wind away a few hours, excellent selection of local beers too.

    7 of us arrived at 7.30 to a pre-booked table. It was around 8.00pm before our order was taken and…read morethen over an hour for our food to arrive around 9.05pm. When the food arrived the Buttermilk Chicken burger was completely black on outside and inedible due to burnt taste. The Long Dog burger was raw and cold in the middle. Both we sent back. The Buttermilk chicken burger came back fine but The Long Dog burger came back raw and stone cold in the middle again despite asking for it to be well done. After sending it back a 2nd time, the chef (also owner) took it upon himself to come to the table. When member of the group tried to explain the problem he became very rude and quite aggressive in his manor and was right in her face causing her to almost burst into tears and feeling very uncomfortable, as were the whole table. He also insinuated that we were lying when we said it was cold and raw. A member of the table was also told to shut up at this point too. His response to the complaint was that he could take it away and cook it again to be really dry!!! This offer was politely declined and table member was left with no dinner, as quite rightly so she did not want to take any further chances. When we asked to see the manager on duty, the conversation was taken away from the main public area. Whilst trying to explain our complaint the Manager was quite defensive about the food and even showed what he claimed to be a picture of the burger In question, which showed it fully cooked! When looking at this photo there were questions as to whether this was the actual burger as the big hole that was left by poking finger in the middle to check whether middle was cooked was quite clearly missing and no red meat was visible!! Manager then took the conversation to another level by saying that "the table were taking the piss by complaining about the food". It was almost as if we shouldn't have complained and just put up with eating raw burgers! We were made to feel very uncomfortable and an inconvenience to the service team. We asked for the bill and were presented with the bill showing a 20% discount but another 10% "optional" service charge added, which was a complete insult considering the issues we had had through the service! We asked for the 10% service charge to be removed as we did not think the service we had received warranted any kind of tip! The bill then came back to use higher than the original bill which included the service charge - how can this be?? At no point did any member of the waiting staff, Manager, Chef or owner apologise for the errors made, which would have been a simple resolution to the complaint. Subsequently we were left feeling rather angry at the way we had been treated and questioning, whether as locals, we would eat there again. A disappointing evening all round!

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    The Long Dog - The village pub, restaurant, wine bar, real ale house, coffee shop, cocktail bar, server of Sunday roasts & way, way, way, way, way more!

    The village pub, restaurant, wine bar, real ale house, coffee shop, cocktail bar, server of Sunday roasts & way, way, way, way, way more!

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    Canaletto - bars - Updated June 2026

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