The two male nurses that are suppose to be taking care of me have NO bedside manner at all…read more One of them told me he's acting this way because he has 8 patients to take care of. Like somehow that's my problem and an acceptable reason for being matter of fact about everything. I waited an hour and a half before they decided to give me pain meds in my I.V. The pain is so bad in my head that I'm shivering to death and there are no blankets, no pillows, no way to control the TV , and no way to control the lights. And I'm paying for this?....WoW!!! I'm about to yank this IV out and get me an Uber back to my truck. I'm over this already. Been here 2 hrs and still know nothing.

We were in and out within 45 mins Friendly staff and Doctor…read morewas very informative and polite would definitely recommend for your urgent care needs

Been waiting over an hour and a half. Not bad customer…read moreservice actually great customer service, just real slow at seeing patients and getting them on there way. They take all insurance and self pay. Seats are hard. Dr. was very thorough and did extra. The medical assistant was awesome.

I will try to give a great review without revealing the other person's medical situation…read more The staff was very polite and extremely helpful. The wait was relatively short and in a pleasant atmosphere. The attending nurse was gentle and comforting while taking the blood pressure and temperature. The doctor was quick in ordering X-rays and giving the results. If needed we will be going back.

Amazing staff and showed a lot of concern for my son's infected spider bite. It is now completely…read morehealed.

I recently had another pleasure of receiving expert guidance by Sunij Abraham. This time I walked…read morein having a difficult time breathing due to what i believed was an asthma attack. The staff is always nice but the facility itself isnt the best equipped with the latest medical technology. Nevertheless, after a short wait i was soon in the exam room which gave me great peace of mind. Mr Abraham who quickly assessed my breathing, administered treatment with a mix of medication. He said this wasnt a simple asthma attack but closer to bronchitis causing my labored breathing. Throughout my visit, he went above and beyond to ensure that I was receiving the best possible care demonstrating a high level of professionalism and empathy. After my visit, I felt so much better and so blessed to be able to take a deep breath. However, I truly appreciated his care and concern for my well being a few days later recieving a call from Mr Abraham, asking how i felt, and that he was following up making sure i was taking my medications properly to ensure a full recovery. Thank you staff at NextCare! Rarely do I refer companies but its people. Its the person that make the difference

Caught myself trying to make some homemade vegan meatballs and as I went to adjust the middle…read moreportion of the food processor I ended up cutting my finger to the bone. My fingers started to bleed profusely blood hitting every inch of my apartment. When I tried to run the finger under cold water it bled more and so I applied pressure for about 15 minutes and then my finger continued to bleed. I called my mom and I told her what happened She had recommended that I go to an urgent care. I looked up the nearest urgent Care and Next Level was only 9 minutes away. Not knowing if they'll take my insurance I was in route! As soon as I walked in I let them know my situation and let them know that I was high risk bleeder with the laceration. They immediately took me back without any hesitation! Mr Brian was professional and attentive making sure he had my insurance card in my driver's license to gather my demographics. He brought me bowl with soapy water and medication so I can soak my finger. Then Mrs Ana came into the room to assess my finger. And then I saw and briefly spoke with Ms. Karime who took my vitals. I received a tetanus shot today so I wouldn't get lockjaw. And then Ms. Ana began sewing up my finger with four stitches. She numbed the area with lidocaine to make sure that the area was numb before she started. She explained what the lidocaine was for and that it would be a little sting and a burn initially. She explained everything thoroughly so I wouldn't be in surprise. They treated me a lot better than any emergency room staff out of all my years of going to the hospital! The staff at Next level in Pasadena was extremely kind, patient, and and professional!!! They treated me a lot better than when I went to urgent care at Memorial Hermann in Friendswood last year. Because even though they were nice, they still joked about my situation and made fun of my career. I didn't appreciate that at all. I don't need that type of joking when I'm going through something serious and life-threatening. Thank you Next Level urgent care being there for me when I needed you the most! I was even given some extra gauze and bandage so when I clean the wound I will have something to wrap it with. I will recommend this urgent care to anyone that asked me for recommendation. Even if I'm asked this question on Reddit. I will let everyone know that I was treated with the utmost care!! Also wanted to mention that Brian who works the front desk is cute. I'm happy that he was able to enter in my information from the insurance card correctly. Because last time when I went to the hospital I gave them my insurance card and they still incorrectly entered my information into the system and then claimed I had Medicare even though I'm not even over the age of 65. Thank you so much to Ana, Karmine, and Brian. Y'all are the real heroes in this industry!

First time patient, walked in filled out the paperwork and was seen shortly after. The nurse…read morepractitioner had great bed side manner and was on top of it! In and out in 25-30 minutes. Would recommend to anyone!

I've been here many times since they opened the facility. The location is very convenient to my…read moreneighborhood and far better than going to the hospital. The facility is clean and the staff is always amazing, very friendly and knowledgeable. They really make every effort to treat and have you sent on your way. They offer snacks and water as well. Swag bags are available as well. On this day, I went in for a bee sting and they provided great care! I was immediately taken care of with an iv and epi along with steroid. The staff is very caring! Definitely recommend.

First off I was greeted by Bailey and Jacqure (sorry if I spelled it wrong) they directed me to the…read morepatient portal. I was cared for by the nurses Craig and Abby for my sprained ankle( needed a boot). The X-ray was done by Mary and she was so patient with me. Dawn (NP) examined my foot and calf since my pain was radiating, with a delicate touch. The tech Jax gave the discharge paperwork to my nurse and Craig explained to me how everything went. All and all this is an amazing place to be cared for.

I wouldn't like to recommend anyone to this ER! We did not like the treatment the doctor gave to my…read morehusband. He couldn't even introduce himself to start off with, came in rushing like he had more important things to do (like if we weren't paying him for our service). He stood by the door and we barely understood two or three words he mumbled out his mouth when he was "explaining" to my husband what his diagnose came out to and as soon as he was done talking he just stepped out without even giving us a second to ask any questions, LIKE WHAT IN THE HECK, SO UNPROFESSIONAL! Please spend your money somewhere else.

Absolutely awful experience. I came in with a clear facial injury, bleeding from the lip, concerned…read moreabout needing stitches -- and they couldn't have cared less. The receptionist acted like it was no big deal, passed me off with zero urgency or empathy. No one took the time to evaluate the wound seriously or explain anything. I felt completely dismissed. If this is how you treat people who are visibly hurt and asking for help, you don't deserve to be called an emergency center. Completely unacceptable.

Thank you RapidCare Emergency!!! On my way home from an event, my mom had a medical crisis…read more RapidCare Emergency was the closest emergency center I saw. I pulled right up to the door and went in to inform them what was going on. Within a minute someone was at the care with a wheelchair for my mom. We were quickly registered and she was taken in for an assessment. After a couple hours she was better and we were able to continue home. But, the care and attentiveness we received from the time I entered to the time I left was excellent! Thank you Dr. Lin and the rest of the staff for caring for my mom. I couldn't have asked for any better service.

horrible horrible service. they get upset when you ask about the time. the nurse originally told us…read moreit would be 2 hours and it took 4 hours. she was mad at the fact i asked how much longer. they are rude here very ugly attitudes, you can tell none of them want to work here. Not only that when they ask you questions they shut you up as well instead of explaining properly. save yourself time a headache and go to another place

Fast and very professional. Nick the PA was very helpful. Would recommend them to anyone…read more Facility is beautiful, clean and modern.

I am a Veteran who normally goes to the va er when I have issues. When I found out (a few years ago…read morenow) that I could go to certain emergency cares and the va would cover the cost I started calling around to see where I could go. After about 4 calls this was the only place that even hinted they could work with me. I went with just my regular ID and they gathered my info and have been able to go to them at no cost since. I honestly don't know WHAT anyone is talking about the staff being un-professional because the 5-6 times I've gone now (even during the plague) they have always been very help full and professional. I would HIGHLY suggest any Vet ( or anyone really) looking for an emergency care that will work with the VA to come here and I would believe other MedExpress would be able to help but I cant speak for any other locations since this is the only one I've been too.

Over 3 hours of wait for pre-employment test WTH ‍ people…read morethere had appointments and they was mad they waited over 1hour

If your employer or potential employer sends you here for a drug test, good luck. Apparently,…read more you need to wait for 30 minutes just to pee in a cup. That's with no one else waiting before you. Your time is not important