Meh- we got here in one piece. The rate we were charged was…read moreabout 50% more than the price that we 'should have paid,' according to the sign in the lobby. I wouldn't say that the car was 100% sanitized, like the ad says, but it was clean, I guess. The driver carefully laid down a towel on his bumper so my bag wouldn't get dirty, and the bumper wouldn't get damaged. The driver drove like he was being chased by bandits most of the drive. The only time he slowed down was at the police checkpoint to get in the Hotel Zone. The car was an economy nissan 4 door coupe. No change was offered. We were glad to get out of the car.

I can't speak highly enough about Cancun Taxi's service. The hotel wanted US$129 each way to Cancun…read morefor a family of 5. I used what's app to contact Cancun Taxi and they charged us US$61 for a round trip. They were also in constant communication, and texted a photo of our driver Julio, who was awesome. Would absolutely use them again!

We used them for our transport to/from Cancun International to a resort about 15-20 minutes away…read more We didn't incur any issues with the actual transport. Make sure you go STRAIGHT to them after you claim your luggage/go through customs. We made the mistake of following a representative who led us to believe he was leading us to our transfer, but was actually just trying to sell us excursion packages. Not the company's fault, but wish we had been warned about this practice. Besides that brief delay we were on time and then had just a short wait on the return end going back to the airport. No waters or anything extra and not as nice/new as the other transportation companies' vans we saw, but reliable and fairly priced.

When in Cancun/Riviera Maya ..book in advance and they meet you at the airport . Clean AC…read morevans..friendly drivers. Why wait for a transfer from a wholesaler when you can be at your hotel quicker and cheaper. FYI..you have to prepay your return transfer and they will pick you up promptly and get you to the airport on time.

I wish I had thought to look up this company on Yelp before I booked a transfer from Cancun to the…read moreIsla Mujeres ferry terminal last week. Similar to a few other reviews, we waited for 45 minutes at the airport and they never showed. They don't have a phone number and their "live chat" was non-responsive. We finally paid for another company to take us. Do not use this service - there are plenty of other good options.

DO NOT USE THIS SERVICE!!! We paid ahead of time, showed up…read morean hour late for pick up to Easton Mujeres. And didn't show for the ride from the ferry to Isla Mujeres.

Good timing. Pleasant transporters. Would use them every time I need a ride to the airportread more

Well that was easy. I came in on a late flight, and found…read moreOscar's shuttle out by the designated area quickly and easily. As you walk from customs to transportation, there's all kinds of people who pounce on you to sell taxi services to where you're going. They're quite aggressive about getting you a 'cheap' fare. I booked with Oscar online in advance, and got a good deal. Oscar was there, and he helped me load my bags into the van. I was the only passenger, and we were off immediately. Oscar followed all the traffic rules and made good conversation along the way. He's knowledgeable about Mexican hot sauces. He got me to my destination safely and cheaply and I got some good food suggestions while I was at it.

They were on time and drove quickly but for real--stop DEMANDING a tip. If you do a great job…read moreyou'll get a tip. I felt like they held my luggage hostage unless I tipped.

We have used them 3 times. The first 2 times was great. The third time they told me it would be 1…read morehr 40 minutes before they could pick me up at hotel. Airport rep let me talk to company and they said to just get a cab and they would reimburse. Their airport guy said the cab would be $260 and he would get us a cab. Suspiciously he couldn't accept a credit card and wanted us to pay in cash. Which we did. For our return trip, they did not show up. Doorman was able to contact company and they said they were not going to pick us up. Asked about reimbursement and she said they never do that. So we took cab back to hotel. It cost $140 plus tip. Believe the airport guy scammed us. Beware of the bait and switch.

Tengan mucho cuidado a quien contratan o por lo que veo evidentemente es algo que no les importa…read morejusto hoy antes de las 7 de la mañana el chofer de esta unidad invadió mi carril literal aventándome su camión porque al parecer le molestó que yo tomara mi carril SIN INVADIR EL SUYO, y como que no le pareció que yo tuviera la distancia correcta para girar y poniéndome en riesgo invadió por completo mi carril, pueden solicitar los videos al C4 de la federal sobre la Juárez en dirección al ejido (playa del Carmen) para puedan ver la manera tan riesgosa de sus conductores, si les interesa tener una buena imagen o educan a sus conductores o de plano no los contraten o despídanlos! Son un peligro para la sociedad cero empatía y conciencia por la vida de los demás reporte de unidad No. 169 con Placas 04-RB-8X

DO NOT USE THIS COMPANY I wish I would've read the reviews…read morebefore booking because it seems everyone has had a similar experience. The ppl at this company are liars and will steal your money. We booked a roundtrip shuttle at the Cancun airport for transportation to and from the airport to Sandos Playacar in Playa Del Carmen. We got there ok, but when it was time to leave even though we confirmed our return pick up THEY NEVER SHOWED UP. We had to take a taxi to the airport. DO NOT USE THIS COMPANY! They are scam artists, and for anyone else who has been scammed by them I recommend that you contact them everyday until they issue a full refund.

Do not book with these people. I provided the my flight number and they showed up 11 hours before…read moremy flight and left. Never sent another car so I was forced to book another taxi. Then I try to email them and all emails bunce back. Just book on the spot-prices are almost the same

It is highly recommended that you plan your transportation before you land. Walking through taxi,…read morevan, car, and time share vendors is the closest a guy will experience what it must be like for a girl walking passing a fraternity. We had Super Shuttle planned ahead of time (via Expedia), so I just put on mental blinders and walked out of the airport. I quickly found a friendly agent with my name on a sign (spelled correctly-- take that, Starbucks) and was ushered to a waiting area. Within fifteen minutes we were aboard a private air-conditioned van. It was a shuttle and it was super.

Reserved and was exactly as described. Good rate. Timing was running late once for tour part but I…read morewas communicated with so that I knew I was still in the right place. Would use again.

Awesome shuttle service in Cancun to and from the airport. Friendly and professional service. Make…read moresure to tip 100 pesos or $5 USD to your driver. Upon exiting the airport's terminal door to the outdoors, follow the huge "Pre-paid Ground Transportation'" overhead sign to an area just a few feet past the busy bar serving alcohol (it accepts credit cards only). You will see their representatives wearing orange vests and holding "Cancun Shuttle" signs. For my return flight, I received an email one day in advance of departure to confirm my requested pick-up time. My return shuttle driver Jimmy was a nice guy and on time to pick us up from our hotel. The best ATM machine to use in Cancun is the airport's HSBC machine - charges $5 USD fee to withdraw up to 9,400 pesos (approximately $501 USD). Upon exiting the double door from Immigration/Customs, turn left and the HSBC's ATM machine is tucked in the far left corner. The ATM machines in Mexico will give 500 peso bills only. Do NOT use the Santander machine at the airport or in downtown Cancun - it charges an additional foreign adjustment fee of $20 USD plus $5 USD withdrawal fee. I believe all Mexican banks will charge a foreign adjustment fee, so use the HSBC machine at the airport only. If you need to break the 500 pesos into smaller bills, go to a Chedraui grocery store and they will break down the 500 pesos into smaller bills when you purchase delicious Mexican pastries or inexpensive souvenirs, etc.

They were very good and easy to work with. The limo had the video not working and meeting the…read moredriver could have been a bit smoother but overall they were good. On the return trip I was able to message them and they booked my return trip to the airport on last minute notice. I would recommend. The prices were good -- not much more than a taxi

A truly amazing company! There was some confusion (my fault) but the company went above and beyond…read morewhat they needed to do to make our trip a success! Barbara was the most amazing and empathetic person! She helped to remain calm and took quick action to help solve our problem!

Easy and honest.... read other agencies reviews, really bad! These guys did what they promised…read more Same vehicle as advertised. No ridiculous credit card deposit. Shuttle way waiting for me upon arrival. Friendly staff

Booked through jetblue ground transfers. I was nervous about it because i could not call to confirm…read moreand I do not speak spanish. But no problems at all. They were waiting for us w a sign at airport. They picked us up last day from hotel and I asked concierge to translate and had them pick me up at an earlier time and they did wo any problems. I highly recommend them.