Knowledge and friendly staff. Fair and honest with assessment of value and pricing of coins,…read moremetals, and jewelry.

I went to this location to "see about" selling some old jewelry ad I was told they were fair. That…read morewas absolutely the case. Although the markets fluctuate, they explained the process and the offer. Although I didn't part with the items, the staff were pleasant and respectful till the end. One day, and when that comes I am sure they will still be around due to their honesty, fairness, and willing to explain the process.

I would recommend going elsewhere when trying to find a jeweler. For years my family had done…read morebusiness here, but finally stopped after an incident with my mom's wedding ring. My mother purchased a wedding ring through Lloyd's of Leavenworth and brought it back after the diamond seemed to be misplaced in its setting (every time the ring would slightly graze anyone, it would leave a visible cut). The owner told us for years that it was "just the diamond" and there was "nothing she could do". We finally decided to try a new jeweler, and they said the diamond was placed incorrectly and it would take no effort to fix. If you're looking for a honest business, try elsewhere.

After a few years of searching I finally found a watch that had not been made in 30 years…read more Understanding the importance of a small business I took the watch to several locations as it was in need of a cleaning and fine tuning. While it was in the shop, I went to this location and ordered a band. As it was not overly expensive, the lady stated she would order it and if it didn't work she would just put it out for sale without a deposit. The lug size was presented and she was clearly aware the watch itself was still being cleaned and with covid this could take some time. When I went in today with the watch to pick up the band and have it installed I got nothing but the runaround. Did we call you, must be over here, and finally she admitted after being challenged it was never ordered. The upsetting part of this story is not the watch, the unordered band, or the idea that I was expecting the band to be paid for and installed. The upsetting part is that a small business told me they would do something and then didn't. This is one of the main reasons I go to small mom and pop places, their word means something. Guess not here. I am not saying they are a bad place to go for a piece of jewelry, just mind the fact they may not be fully honest with you.

I love this place! I felt like a queen when I bought my "Freedom ring" (post-divorce ring for…read moremyself). Highly recommend to anyone looking for that special piece!

We sold some sterling silver flatware and gold jewelry. Prices were fair and it was an easy…read moretransaction.

This is not an honest business. Use extreme caution when working with the owner, Troy. I was…read moreswindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.

Another fantastic locally owned business for you to support. They've been a long standing shop in…read morethe parkville area for over 20 years so they must be doing something right. We came here just to get a ring size and ended up buying a new ring. Not once did we feel pressured. They are just a family who wants to inform people of the best value in jewelry. We were very happy with our experience and plan on coming back.

We had a special order for a set of Wedding Rings. Our consultant was Emanuel. At the start of the…read moreprocess Emanuel asked us to give description of what we wanted. He was very experienced and came up with a design that was exactly what we were looking for. Emanuel worked with us and our budget. He was very professional and kept us informed about our order every step of the way. We would definitly recommend that people shop here for their jewelry needs. Rod & Jenny

Doug and the staff are always Welcoming/friendly. My family has been customers of Doug's for a long…read moretime-back when he worked for Zales doing jewelry repair. I had a necklace made last year for a Turquoise Pendant, recently I went in to have 3 necklaces fixed and had Manny put on magnetic clasp on them. It is so much easier putting on/taking off my necklaces now.

Having lived most of my adult life in this town, I can tell you this is one of the stores that…read moremakes Lawrence a great place to live when your needs turn to jewelry. Be it Christmas or birthday presents, special occasions or whatever the need, the service and merchandise here is nothing but first rate, period, as I was reminded today when I went in to make a purchase! If you're coming to Lawrence, make it a point to simply stop in, even if you're not purchasing something. It's a very special store run by very special people.

I asked a question about restoring an antique item, specifically a 14k gold dip pen. I received…read moreshort, passive responses and was met with unnecessary head shakes before I could even ask my questions. It felt as though she lost her patience and made up her mind about me within the three minutes I was there. I won't be going back.

Quick battery replacement. Clean shop…read more Professional. Great parking area. Nice guy, too.

I brought my Rolex submariner in for repair. Lam said he could repair it and even offered me a…read morechance to change the outer dial. Took him about two weeks and it looks brand new!! Five star recommendation

Everything! Expert sizing of rings with reasonable turnaround time. I will certainly recommend &…read morereturn!

It was a pleasure to meet with Mark and his brother. I was gifted a watch for Christmas and needed…read moreseveral links removed for sizing. The work was done carefully, and efficiently while I waited. Their prices are reasonable and they offered re-sizing of the band if I find it a bit too tight or loose after wearing for several days. This shop is the essence of reliable and courteous service. Bravo!

Alex did two great things for me... First he replaced the…read morebattery in my Iron Man Triathlon watch and since I've had it back, it does NOT LEAK -- even in the shower and pool! This might sound like a small thing but in the past I've used three different jewelry stores and they could never seem to get the sealing gasket back in right. (I even had one of them accuse me of bringing them a watch that had already been leaking so therefore I couldn't prove they were at fault.) Second, I had an old-school, "gold nugget" watch that had been sitting in my dresser for 25 years. It had been bequeathed to me and it wouldn't fit because the band was too small. I had also taken this watch to several jewelers over the years to see if they could get a clasp extension for the back. Each of them said it was not possible. However, I showed it too Alex and he tried 17 different clasps and had several watch companies send him things to try. He finally found clasp and it literally fits my wrist PERFECTLY. It's really a cool old watch and I'm so grateful for his persistence to make it wearable again!

I went there last summer for watch repair on my dad's watch. As I was walking up, the owner Alex…read morewas outside yelling really loud at a smaller guy. It was scary. I left without getting my watch repaired. I felt bad for the guy he was yelling at. I don't think business owners represent the city well when they're outside their business screaming at people on the street. The guy that owns this place seems to do okay work, so I was told he might be able to fix my dad's watch. But I'm not going to any business that treats people that way.