While the academic offices are on Lombard Street, they actually see patients at the 2200 Kernan…read moreDrive location (which is outside downtown Baltimore). This place is mediocre and poorly managed -- in every way. Some things to know... If you want to make an appointment -- you're out of luck, because seven out of ten times, the front office will not return your calls. If you send an email your odds of a response go up to 50/50. But if you say "I can do an appointment any Wednesday through Friday after 1 pm." rest assured, they will return with "We've made you an appointment on Tuesday at 9 am. Have a wonderful day!" I recommend that you keep calling until a human answers the phone -- this can take several hours to several days. I should say...if you are standing in front of them, they office staff is very nice. Getting messages to medical staff -- this does not seem to happen -- even if it is from a lab seeking clarification. The newest minus side is that they recently switched who initially answers their phones. No longer do the people in the front office actually answer calls -- now it's people in downtown Baltimore who first answer the calls. They then forward the calls -- if they see fit. Now you have to go through another layer of human obstacles just to clarify something, make an appointment or find out information. What sort of medical facility does this!?! When I first attempted to make an appointment here, I made seven attempts to contact the office. I tried a mix of phone calls and emails. No response from anyone. On the eighth attempt, I sent an email to the director of the center asking if they were accepting new patients. He had a graduate assistant get back to me and she helped me make the first appointment. Personally, I felt he should have gotten back to me. But maybe he has many emails from people who want to be patients but no one will call them back to make an appointment. I once watched an acupuncturist publicly mock a patient he was about to treat. I guess he thought he was being charming and witty, it came across as rude and obnoxious. Especially since the woman he was about to treat looked emaciated and exhausted. She didn't respond, I didn't laugh. His final comment as he walked her down the hall was "See what hanging out with you does to people Desmond!" I was seeing a dietician for food sensitivity issues, but I stopped going because she never told me when I should come back. In fact, this is the norm for the entire place. The medical staff does not seem to think that any kind of follow-up on their part is necessary or required. It's all up to the patient. I've never been to a doctor's office where -- if they wanted to see you in four weeks -- they didn't say "Let's follow-up in four weeks, so make an appointment on your way out." The dietician also had me filling out forms, health surveys and keeping a food log -- at our last appointment it appeared that she hadn't read any of the information I had been sending her. She requested I send it to her -- and I had been sending the information for weeks! I quit going to her but kept up the food sensitivity diet -- which was quite helpful. Along with offering a variety of services, they also provide an in-house patient communication portal. You can use it to make appointments -- the same previously mentioned rules of non-response apply. But the good news is -- the portal is a way to see your test results, ask for prescription refills and communicate directly with your doctor, which can come in handy. My doctor is better than the three doctors I saw before coming to UMB-CIM. I should say was better. At my last appointment she took two phone calls and exclaimed "It's hard having two practices!" This confirmed what I had been thinking -- which is that for the past year and a half she seemed scattered and distracted. At this point, I remind her of when I need follow-up labs, I suggest to her follow-up appointments, and I suggest treatment options that I have researched. In effect, I do a large part of the work and then pay her for confirmation that I'm on the right track. Not exactly ideal, but for the most part she does listen and is responsive. And she will offer some guidance via email. Do I feel better after two and a half years? I am not worse. My insurance is billed $195 for a 30-minute appointment with my doctor. They full payment for each appointment. For that amount of money, one would think you could have engaged staff and good customer service. It's like they don't want any patients coming here. And it's working because I seldom see anyone else in the waiting area. Perhaps they are so steeped in academia that they don't feel that customers/patients are an intrinsic part of their mission. The haphazard, lackadaisical attitude conveyed with everyone is staggering. The reason you're going to a medical practice is to improve your health, these people will increase your stress levels.

Maggie is an authentic and trauma informed clinician. She can bring a warm and empathetic approach…read moreto difficult topics. A professional in every aspect, I would recommend her whole heartedly

From the owner: Welling Wellness is a mental health therapy practice dedicated to providing trauma-informed,…read moreperson-centered care. Our office is located in Federal Hill, Baltimore, and we also offer virtual therapy services to clients across Maryland, DC, and Virginia. At Welling Wellness, we believe in care that centers humanity. You are not a diagnosis, a file, or a number, you are a whole person. Our trauma-informed approach ensures that we meet you with compassion, presence, and deep respect for your unique story. We meet you where you are, supporting your journey through individualized, empowering care.