Do not waste your money or time. I was going to be running late for an appointment so I called from the carpark which was chockers that day and I spoke to Hayley who we agreed they would take the next person and we would swap appointments then 5 minutes later rushing in with 2 kids after a harried 30 minutes drive I arrived and was told by Hayley, nope sorry you gotta come back tomorrow. What??!! Absolutely disgraceful unprofessional and despicable she and the staff there including the incompetent juvenile manager who acted like a defiant 12 year old. Ive been going there with 2 kids for the last 5 years never again will I spend a dollar there for what is an establishment that is run like that. Save your money go to a hairdresser that is professional with kids plenty in Southland bring an IPad with you if need be, don't get suckered in to the hype of this place it's not worth a look read more