If I could give a negative rating it would be well under -10000000!…read moreThe ppl in customer service are nothing short of pathetic, uneducated, impolite, group I've ever had the misfortune of talking to. I called on September 18 to order internet, they immediately took payment on my credit card WITHOUT EVER MENTIONING THAT I HAD TO PAY IN ADVANCE AND WAY BEFORE AN INSTALLATION DATE WAS ISSUED!!! I canceled their damn service on September 19, before an installation date could be set, but they refused to refund my credit card before "the end of the cycle" in which is October 25!!!!!!!!! I NEVER HAD TIME TO GET AN ACCOUNT, BUT I HAVE A BILLING CYCLE????????? REALLY??? A-HOLES!!!!!

Twice they were supposed to come and twice they didn't come or call. Unreliable and irresponsible…read more This is in Quebec.

I really appreciated this service, but moreso their customer service…read more I had excellent connection quality, speed, value and reliability, while I was subscribed to them (Cable). The only reason I left them, was due to Ebox no longer offering Cable connections in my area. While there was a bit of confusion in the end-of-service procedures, they were very understanding and ensured fair outcome. Again, I really liked their service, and would return to them if they came back to my area of Mississauga (they still service other parts of the city)

eBox is the reason I'm now recording calls…read more I signed up for Fibre 1000 at $65/month. Later that same day, I found the same service being offered for $50 and contacted eBox immediately. I specifically asked whether I needed to cancel the original order and sign up again to receive the promotion. I was repeatedly told no, that everything would be taken care of and that the $50 rate would appear on a later bill. Before the bill arrived, I spent roughly six hours dealing with eBox. Part of that was confirming that the promotion had actually been applied. The rest was spent trying to get a clear answer about whether I could purchase a second Beacon 6. Depending on the representative or department, the answer was yes, no, unsupported or someone else's responsibility. While I was signing up, it was basically: "Yes sir, of course sir, everything will be fine sir, there's nothing to worry about." Then the bill arrived at $65. I spent another two hours trying to get it corrected. There was an attempt to offer me $55, but eBox's final position was that because I was receiving a one-time $50 prepaid card, I was no longer eligible for the $50 monthly rate. That directly contradicted what I had previously been told. I had specifically confirmed that the prepaid card would still apply with the discounted rate. The gift card was always just gravy. At $65 instead of $50, the additional monthly cost exceeds its entire value in less than four months. Even at $55, the extra $5 per month wipes it out after ten months. The internet itself worked well, and the representatives were generally polite. The problem was the repeated confirmations, contradictory answers between departments and the lack of a proper resolution when push came to shove. After roughly eight hours of calls, I lost confidence in eBox and arranged service with another provider.

They retain your credit card info and run a credit check on you…read more They outsource their service from Bell. Very unreliable.

The moment I became a client customer service went downhill, it's hard to even reach a…read morerepresentative using the chat feature, they just tell you to call and dismiss you. I signed up for a mobile plan, and ordered the SIM card. They said, I would receive it within 2-3 days. A few days later, I called because it hadn't shipped yet. Then they said it takes 2-3 weeks. I asked her to cancel everything, she told me she did. I asked for an email confirming the cancellation. She said they don't do that, but I will receive a cancellation notification of some sort. I then signed up with a new company, and within minutes of the call I received an email stating that the SIM card shipped. I called Virgin, they said they never cancelled. I asked them to cancel, and was told that they can't.

Always unstable, paying for 10mbps and only getting 1.1…read morea real joke. can't wait to switch company. I do not recommend this company at all !!!!

Packet loss, high latency (ping) is an issue seemingly reoccurring. Upload speeds are usually…read morefractions of what we pay. Tests to google.ca, 20 counts are at Avg: 107ms, Minimum: 17ms, Maximum: 515 ms. (SPEEDS TESTED ON WIRED & ON THEIR PRIMARY SERVER) I've also experienced many intermittent connections. Many months contact with support and issue is still unresolved. When service is stable it really is a "hallelujah" moment.

Just an easy update to Oxio…read more It's been another year, still worth it. They only had one short outage this year, don't remember the reason, but it might have been the Rogers piggy back line. No changes to price, same time every month, no changes to service quality. Just as expected. All in all, super easy to manage the access point via the app. The hardware itself is a bit sensitive, if you hit it with the vacuum or when moving furniture, it can go into "reconnect" mode and go red for a few minutes. But it normally comes back online in a few minutes. Will check in again next year OR if I move, to give input on the transfer process. My referral code is: R65H8WG

Showed up on move in day with the equipment they sent…read more A technician was supposed to stop by in the evening to install a coaxial Jack and just never showed up or communicated. Next thing I know, I have a bill in my email for the services. After waiting for their AI support to reopen in the morning I was told they can't schedule anyone in that day so I cancelled and went with a more reliable company. I'd rather pay more to just have a human on a phone rather than entirely text based service that doesn't even communicate half the time.

I am with Altima Internet for over over 3 years and has no issue whatsoever…read more I will leave Altima by the end of the month because of my moving and it's more advantageous for me to bundle everything with another provider. I called them once as my download speed degraded, but it was addressed rapidly: the cable company had some works in my area and Altima used this cable service. I had good and reliable performance. Billing was straightforward, no explanation needed. It's true that I don't have phone service with them, besides Wi-Fi calling.

These guys are Scammers. They gave a us a two week estimate to restore our internet after it…read morefailed. We canceled our internet service because it was choppy and cut out for hours at a time. They then charged us for devices we had already returned, saying that we had not sent them back even though we already did. They are still trying to charge us a fee for not returning their devices to this day and they also want the previous devices that we have as well. The person who helped us didn't tell us to get proof so we didn't save a receipt. We should have gotten a receipt because now they are still trying to charge us for the devices even though we have already sent them back! SCAMMERS. Do not get service from this horrible company.

I'm done with Videotron & Bell and waiting forever for customer service. I wanted to support a…read morehomegrown local internet provider and HeroNet caught my attention. No contracts. And all their packages are unlimited!! - what a relief!! - Updating almost 2 years later and 100% satisfied :)

From the owner: Fast and reliable unlimited internet, no contracts and no cancellation fee…read more Here to save day!

I pay almost 100$ a month for my internet and it never works, the download is at 1, speed is at…read more20, I have 5 things plugged and two belongs to bell. When I call they are arrogant the say everything looks good but on my side nothing works , cannot work or watch tv , paying for nothing , frustrating

If I could give 0 stars I would. We decided to switch from bell to videotron because of a great…read morepromo deal offered to us by a rep on the phone. Promo deal: 2 boxes (1 for each tv) cable+internet + 10 channels of our choice for 89$+TX. Installation day comes tech shows up with 1 box and says that if we want another box it's an extra 8$ a month. Called customer service, they would not honor the contract. The girl on the phone said what we got as a deal was way too much and that there was nothing she could do. Long story short. When we go to pick out 10 channels it says there's an extra cost. We called customer service again. (6times in total that day) Asking them what is going on? They then say that on the contract on their end there are no extra channels in our contract even though we have the proof in email and that they were not going to honor the original deal and that if we wanted the 10 channels we would have to pay 115$ instead of the original deal of 89$. All in all 0 stars. Do not recommend, they lied about the contract, we spoke to 6 different reps and decided to cancel after 6 hours. We will never ever choose bell.

I had the best experience at this Rogers Fido boutique. The sales associate, Fawad, helped me with…read moremy IPhone problems and spent over 1 hour helping me figure things out. This customer service was the best I've ever received! Fawad can solve almost any technical problem. I highly recommend this hidden gem of a phone boutique.