A few days ago, I took my Bichon to Bark at the Moon, Greenwood, for a regular grooming. Twenty…read moreminutes after I dropped off my dog, the owner, Amandalynn Moon, called me to tell me they were going to shave my dog's tail. The tail was not matted, and I told her I did not want the tail shaved and to just leave it alone and not trim it at all. She yelled at me, "Come get your dog now!" She actually threw my dog out just because I told her not to trim my dog's tail. This extreme inflexibility and hostility toward me and the fact that they now require clients to book their pets no more than 8 weeks apart, are conclusive evidence that this business does not prioritize customer desires and needs. I'm glad I found out what these people are like. My dog deserves better. I would give this business a minus rating if I could. The owner of Bark at the Moon gave a hostile and unprofessional response to my review and is further proof that this business is not interested in understanding or resolving problems. Here is my response: You have been waiting for my review? I'll bet you HAVE been because you aren't businesspeople. You are bullies! The fact that you want to argue about this proves that you do not know how to run a business. There are so many untruths and exaggerations in your response. How I spoke to YOU? On the phone, you brusquely stated that you were going to shave my dog's tail. You didn't ask whether I approved or offer to discuss it. I tried to let you off the hook by saying don't trim her tail at all. You then yelled at me to come get my dog and hung up the phone. Your demeanor was unacceptable. There was no previous warning or discussion about matting (I had been a customer for more than a year), and I would never have accepted a future appointment with you had I received such a threat that you would shave my dog. I brush my dog regularly, and her tail was not matted. The fact is you don't know how to deal with a Bichon's cottony, fine fur. You say you don't brush out a tail you consider matted (it was NOT matted). I didn't ask you to brush it or do anything to it. I said don't touch the tail. Don't trim it at all! But you didn't let it rest at that. Instead, you threw my dog out. I did NOT swear at any employee. After you called me, I came back expecting to pick up my dog without incident, and your husband, whom you had called in while I was on my way, greeted me in a belligerent manner, ordered me to pay for an unfinished grooming, and threatened to call the police. It is not your place to judge customers on how they care for their pets, especially when you don't know what you're talking about. Your last statement that you will not do what the owner wishes if it will harm the pet (based of course on your opinion only), says all one needs to know about you. I told you NOT to trim her tail at all, so I did not ask you to do anything that could harm her. Surely even your confused mind can understand that not touching her tail does no harm.

Both owners are amazing! They are so friendly and make you feel right at home. They treated my dog…read morelike their own. She was bathed and had her nails trimmed. After, Amanda went over some tools I could use at home to help with shedding. You can tell they love animals and what they do.

It's a very cute place. I have passed by it many times didn't know they were there. Very clean…read moreinside, I absolutely love, love, groomer Mrs. Erin. She is very nice, great with my doodle, she does an excellent job for over 2 years now, and my dog trust her. I tell him we are going to see Erin, get his haircut, and he is so excited. Its not cheap, but you definitely get what you pay for. I am very picky, who touches my dog, and where he goes. Whether it's the vet or the groomer I want my dog to feel comfortable. No different than I want to feel comfortable and trust my doctors, and places I go to get stuff done.

If I could leave zero stars I would. I took in my previously injured dog that got his paw cut at a…read moredifferent groomer, so I entrusted Lotus Pet Spa to handle my pet with care. I made sure they were aware of the situation and as did my husband upon dropping him off. When picking up my dog, his groomer Rikki brought him out in tears because she had cut my dogs tongue. She apologized but did not offer any sort of compensation. I had the owner contact me who informed me my 10 pound dog was unmanageable (a comment I have never received in the 10 years I have had him and have been having him groomed regularly) and even admitted a more experienced groomer should have groomed him but yet continued to groom him and hurt him in the process and did NOT OFFER ANY SORT OF REFUND. Absolutely disgusted with this customer service and will not be returning. Not to mention a 10 pound dog grooming was $85. Go somewhere else. Don't waste your time or put your dogs in danger.

The staff is very friendly and they always treat our dogs like royalty! They're booked out pretty…read morefar, but they can take walk-ins for nail trims at certain times.

My daughter and I have been taking Our dogs here to get…read moregroomed for years now and we Love it the staff is amazing.

I would not advise you to take your fur baby to this grooming facility. The first time we took our…read morethree dogs there was not a great experience, but I took into consideration per her request to be patient because she's stated she was training a groomer. I did give her another chance. It was a Complete disaster. The owner refused to do anything I requested and I found her to be quite lackadaisical. Didn't cut or even bother to trim my Australian Shepherd, didn't cut her nails didn't grind the nails yet she told me she did. I think I made the mistake of pre-paying when I wouldn't have otherwise. Lesson learned never pre-pay! I am a very unsatisfied customer and I will not be returning!!

Had a terrible experience here. Our first & last time at this groomer!! The audacity of this lady…read moreis incredible. I'm blow away at her lack of professionalism & rude behavior. I brought in my cavapoo (11lb) dog & she insinuated I was abusing her. This dog is my whole world & lives like a queen. She has NEVER been abused. The groomer intentionally shaved my dog after I gave her specific instructions on my wishes. (I had spent hours brushing & pre grooming my dog before we arrived.) Then she up charged me to shave her!!

Tom is AMAZING, like a dog whisperer, he groomed my wild unruly little dog (that I'm actually…read moreafraid of grooming because he BITES) like it was nothing. He told me more about my dogs breed than I ever knew. This guy is fantastic.

My wife set up an appointment with Tim and gave him our address and told him the vicinity in which…read morewe live. He called said he would be there in 15 minutes. We waited for him and he didn't show up. When we did talk to him he said he couldn't find us and "he didn't have time for games". This guy is a looser and very rude. Apparently not very smart. Has mobile business and can't use GPS!

Crystal RAZER BURNED my dog, raised the price because she said my dog TRIED to bite her!…read more She LIED and said my dog had a rash & applied something to it without our permission. Our dog had NO RED MARKS when we left her to be groomed. I have groomed dogs myself & I know a RAZER BURN when I see one!! She HURTS your animal then tries to cover it up with LIES!!!! I messaged her after I got home & told her we KNEW they were RAZER BURNS and were sure she knew too! She continued to deny it. I also looked for other reviews when I got home & found that she has injured other animals & has no remorse for it!! NEVER AGAIN!! SHE LIES & IS UNRELIABLE!! If you love your pets, PLEASE stay far, far away from this place!!

We have taken our two Yorkies to Critters for a few years now. They are always taken well care of…read more The owner keeps them most of the day, which is great if you have many things to do or work all day. The price is unbelievably low; It is cheaper than Priority Boarding's dog daycare, and you get your dog groomed, that's nails and all. We always tip her well, because she is worth every penny. During their last grooming visit, our 14-year-old Yorkie became sick with loose stool. She had to bathe both dogs multiple times before we arrived to pick them up. She did not ask for a dime more, but I paid her more, because it was an unforeseen event.

Crystal is the most caring groomer we've used. She is gentle and careful with our senior dog and he…read morecomes back looking amazing. Highly recommend!

My cat Hazel was a mess! I know she was probably pretty feisty with them but she came out looking…read morelike fresh kitty. Very happy with their service.

My corgi puppy, Boone, loves this groomer! Boone did not want to leave when I picked him up. She…read moredid a great job with his nails as I was afraid to do it myself.