I would call this store more of a satellite location as it is smaller in square feet than a normal store of theirs you would find in a large shopping center. There are no dog and cat adoption facilities, i.e. cages for viewing, etc. within the store. In fact, there are no animals here at all. No guinea pigs or mice, are sold here, just your basic supplies. We had to go to the Greenwood location to purchase a guinea pig. No offer to call ahead and locate one was made to us. Surprisingly the "wet" cat food I shopped for was comparably priced with the Walmart across the street. Friskies was only a couple of cents more per can. I also was looking for a specific type of fish flakes for my outdoor pond and they did not stock them. The store is well maintained and the shelves are full. read more

Had a grooming appointment booked for 3 months. They canceled when my dogs were being dropped off in person, not prior to traveling 30 minutes to the store. read more

This store is dirty and most of the workers are rude. A man that answers the phone said he didn't have time to deal with customers because he is busy. My adult daughter tried to adopt a small animal and they gave her the run around. They told her her application would take twenty four hours so after a week she checked in with them to ask about the company that they were going through because we had never heard of them. Less than an hour later the company emailed her that the store complained and said she was rude so they were denying her adoption. Ultimately the workers at this store was too lazy to process anything, they don't care about the animals there at all and you can tell that by the way they're kept. read more

Grooming salon is always very nice and professional here, highly recommend and store is always kept up well.

I took my dog to get groomed on 05/05 and the salon staff was super friendly. I was so pleased with how my dog was handled and treated. I also thought the staff in the store was very, very helpful when I had a question about something I was shopping for. I am sooooooo happy that we have a Petsmart in Martinsville now! read more

Super small selection of pet items. Went in today for shampoo and a food bowl mat. No mats to be found and the shampoo selection is much smaller than other Petsmart locations. Staff's friendliness is hit or miss as nobody offered to help me find the mat that I had come in for. After roaming for nearly 20 minutes I accepted defeat. Still much more attractive to me than Petco, but a small location and selection none the less. read more

We scheduled an appointment 1.5 weeks in advance to have our dog groomed. We dropped her off at her 2pm appointment to The groomer, Laura, who was very unfriendly. Our dog did have mats, we expected a short haircut, but she completely scalped our dog. Not only that, it is January and cold, the appointment took from 2pm until 8:45pm and cost $103. The store manager was hateful and neither showed any remorse for the scalping. I've showed our dogs haircut to numerous groomers and they have all said this was totally unnecessary. They had too many dogs in there at once getting groomed and it is against the policy to let the dogs use the bathroom even on an extended stay period like our dog encountered. Never again. Horrible customer service and our dog looks horrible. Please see before and after photo. I called corporate and they refunded with a gift card but more importantly i would like them to correct their scheduling issues for the sake of the groomers and dogs. read more

This store never has the food for my reptiles. Every single time I come in. They are our or they have a problem with their cooler or some other excuse. I'm never coming back here and I'll be telling my friends not to either. Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Be sure to check prices before you buy here. Petco online $23 most other places like Chewy $16. for Bayer cat wormer, This store the store price was $37. I feel really silly for buying it there. read more