When I bought my 2025 Explorer in October last year I was ecstatic! My salesman, Ricky Brown, was…read moreamazing. I got everything I wanted in the deal, fantastic trade in value, amazing interest rate, and monthly payments that would not break the bank. Fast forward to mid November when my service engine light came on...that is when the nightmare began! It took the Service Department 2 weeks with zero communication from them to fix the problem. I was told it was mice damage, one had chewed through the wiring. As soon as I got home that day I called my contracted exterminator who came out the next day and found absolutely zero evidence of mice inside or outside of my home! Fast forward to March 2025, my brand new vehicle left me stranded and I had to call roadside assist. No one every actually communicated to me what the problem or fix was. On trying to speak with someone last week my phone call repeatedly kept rerouting through the receptionist because no one in the Service Department was answering. By the time I did finally get someone on the phone I immediately told him who I was and what I was calling about. He got extremely belligerant and kept talking over me, to the point I lost my cool and told him to go F himself and hung up. This special little man took the time and effort to call me back "to return the favor". Needless to say I did not give the satisfaction. The second he said favor I knew where it was going. Imagine my surprise on learning it was David, the Manager!! On contacting Ford Customer Care I found out that Service Letters had gone to all dealerships in September about updating the ABS and gear shift modules. That should have been done before I ever drove of the lot with my new vehicle, but it was not. Nor was it done at the next service, which led to the third service! The incompetence of Cannon Ford of Cleveland's Service Department is the reason my gear shift module failed and I was left stranded. My husband will be shopping for an F150 in June, but you can be very sure that we will not be purchasing it from this dealership. All of our future business, sales and service will go to Kirks Brothers.

Bad service and bad people, quoted me 8.4k for a transmission replacement, what a bunch of jokers…read more if you break down in the delta avoid any business under the cannon banner its a mark of incompetents. The towing company that brought me to this place was friendlier and didn't play games with people just because they are out of state and thought they could try to get a ridiculous price for a repair that at the higher end costs around 5k

Customer service is TERRIBLE! They literally stated that they DO NOT answer their phones! Listed…read morenumber is not even theirs!

They sold me a vehicle I did not it was as is until purchased it.Ever since then I have been…read morespending money having various things fixed on it.Each week I have to pay to have something fixed on it.A raw deal Indeed.

Great service and a large selection of cars to pick from. They worked hard to get me in my car with…read moremy less that perfect credit. Straight forward and Honest from start to finish. I love my car!

Red wine has old cars and trucks here that they sell used parts off of. So, it's pretty much a…read moresalvage yard. The service here is ok but they won't deal with you on prices. It's been my experience is that if they want your business, that they will come down. We needed a front part of my fathers car and it did work . But, they made me buy another part we didn't need. Now that will go in the barn as we don't need it. It did work though.

Great experience here. I cut the grass and sat down on front porch and noticed car window looked…read morelike someone threw a rock through it. It was in thousands of pieces. Anyway, someone said this guy was still in business. He has been here for at least 23 years or more. I called him up and Bills Body Shop placed an order for the car window. He said he would call in when it came in. And he did and made an appointment the next day. We dropped car off and thought it would be next day but, he had it fixed in about an hour. All was paid for by our insurance company too. So, great service here and was really fast. He takes insurance claims too. Therefore, I highly recommend this place to fix your car windows and windshields.