When I bought my 2025 Explorer in October last year I was ecstatic! My salesman, Ricky Brown, was…read moreamazing. I got everything I wanted in the deal, fantastic trade in value, amazing interest rate, and monthly payments that would not break the bank. Fast forward to mid November when my service engine light came on...that is when the nightmare began! It took the Service Department 2 weeks with zero communication from them to fix the problem. I was told it was mice damage, one had chewed through the wiring. As soon as I got home that day I called my contracted exterminator who came out the next day and found absolutely zero evidence of mice inside or outside of my home! Fast forward to March 2025, my brand new vehicle left me stranded and I had to call roadside assist. No one every actually communicated to me what the problem or fix was. On trying to speak with someone last week my phone call repeatedly kept rerouting through the receptionist because no one in the Service Department was answering. By the time I did finally get someone on the phone I immediately told him who I was and what I was calling about. He got extremely belligerant and kept talking over me, to the point I lost my cool and told him to go F himself and hung up. This special little man took the time and effort to call me back "to return the favor". Needless to say I did not give the satisfaction. The second he said favor I knew where it was going. Imagine my surprise on learning it was David, the Manager!! On contacting Ford Customer Care I found out that Service Letters had gone to all dealerships in September about updating the ABS and gear shift modules. That should have been done before I ever drove of the lot with my new vehicle, but it was not. Nor was it done at the next service, which led to the third service! The incompetence of Cannon Ford of Cleveland's Service Department is the reason my gear shift module failed and I was left stranded. My husband will be shopping for an F150 in June, but you can be very sure that we will not be purchasing it from this dealership. All of our future business, sales and service will go to Kirks Brothers.

Bad service and bad people, quoted me 8.4k for a transmission replacement, what a bunch of jokers…read more if you break down in the delta avoid any business under the cannon banner its a mark of incompetents. The towing company that brought me to this place was friendlier and didn't play games with people just because they are out of state and thought they could try to get a ridiculous price for a repair that at the higher end costs around 5k

One man mobile mechanics prices are Fair and he got the job done. Would reccomend if you need a…read moremobile mechanic

Good quality work, great and speedy service.read more

I have a 2014 Chevy Silverado that I bought new. They told me they don't work on vehicles older…read morethan 10 to 11 years old. Yet, the dealership I bought this from will work on my truck as well as all dealerships in this area. I have never heard of this .

We borrowed my brother in law's 2018 Malibu (hybrid) and rolled on down to MS from IN for a…read morefuneral. As soon as we hit Memphis, the info panel said it was time for an oil change....soon. Ugh! We called this dealership and they got us in the next business day and all is well of course. We played it safe. The service was fast and friendly with southern hospitality! Thank You!

Truly an honest company. I needed help getting my broke down bobcat to be fixed and these guys knew…read morewhat they were doing. Easily managed to get my equipment loaded and delivered with out a hitch. Thank you!

I had a vehicle towed from the Love's truck stop. It was towed from Indianola Mississippi to Leland…read moreMississippi. The VENUTI TOWING company charged me $750 to tow a trailer in 15 miles or less. That is approximately $50 a mile. Upon finally agreeing to pay this unreasonable rate, I was being told they would only accept the payment in cash. The Representative said they would not accept a debit card and if I could not pay in cash they would charge another day's storage even though I was there to pick the equipment up with a truck and a debit card to pay. This seemed very much like a scheme to add on additional charges for customers unfairly. How many people have $750 on them and where exactly would you get it from on a Saturday evening.

I have been having problems with my transmission for years. Eventually, it got worse and I had to…read moredo something about it. I called them a few years ago and they said it was some parts inside the transmission. Anyway, I procrastinated about it. So, I called them a few weeks ago and they said to bring it by and they would hook a small handheld machine to it and check the codes. The mechanic said it was 4 or 5 solenoids inside that needed to be replaced. He said he has done lots of repairs on this issue and that he could fix it. Anyway, he fixed my transmission problem and I am very glad that I brought my car here for him to fix it. I highly recommend this mechanic if your transmission is not changing over like it is supposed to.

Car Pros Mobile Mechanic failed to complete a paid brake service job. I gave him an opportunity to…read moredo the right thing and correct the problem - after 8 attempts / promises to redo the job, he still did not honor his promise. I had to pay for the services twice. I have used him before and did not have any problem with his work and even tried to patronize his work by referrals. This is an unprofessional conduct and WRONG. Loyalty and providing quality service is importance to customers. Beware

Carzell arrived when he said he would, figured out what was wrong, clearly explained the problem…read moreand what he would do, fixed the problem, and charged a very reasonable price.

My son took my car to get serviced. I gave him a coupon to give to the service rep and it was worth…read more$39.95 to which that was all I gave him for the service. He said they wanted to replace the filter and that would be more. He called me and I told him to do no more than what was on the coupon. Then when he got ready to pay he said he wanted to use the coupon. She asked why didn't you give me the coupon before I rang it up? He said I gave you the coupon when I came in. She asked how much was it for? He said $39.95. He said good thing he had looked at it before he gave it to her. Hopefully she wouldn't have charged more than that and he wouldn't have known.