This stay was completely wonderful, my first wonderful Hyatt experience that met my expectations…read more Yes Daniel was also there at reception but Savannah is the one who checked me in and out and is quite friendly. I booked a bungalow in the retreat area to have access to the 2 other temperature regulated pools. It was beautiful the retreat area is very nice, it's further away from Weft & Warp and the Turquoise pool so it quiet and relaxing. Maydeline at the Spa was very helpful and very in touch with guest needs. One step ahead everytime. Colin really saved the day with making sure we had everything we needed. Brennan was also really helpful at breakfast and bringing us water all the way to the retreat pool. There was a minor hiccup with requesting ice while we were there but they did take care of it and apologized the next day for it not being done promptly, the acknowledgement was great and it really was such a minor thing. They have lots of activities everyday that are included and they also have experiences you can pay for.

This hotel is a true luxury resort in Scottsdale. The entire theme is mid-century modern and all…read morethe rooms feature chairs and pieces by famous furniture designers like Charles Eames and Eero Saarinen. The hotel is inspired by the colorful and folk art influenced works of renowned mid-century modern architect and designer Alexander "Sandro" Girard. The hotel's bio says he was the main source of inspiration for the design of the Andaz Scottsdale. The property is beautiful to walk around, with all the landscaping, flowers and trees; some of them are marked with what kind of plant they are. There are century plants and aloe and various cacti. The fitness center is located at the spa. It has windows which open up onto the pool, which is a more private pool than the main pool. The staff is outstanding. Savannah, who ran the front desk on my most recent visit, is absolutely amazing and really helped with any questions or small issues with my stay. The restaurant is wonderful for the hotel breakfast. I recommend having cocktails there too. You can see a beautiful sunset from the bar. I love the open design of this hotel resort because it makes you feel like you're in the countryside and you can admire the beautiful views of Camelback as you walk around the grounds and hear birds chirping. It's so relaxing. Parking is easy and you can usually find a spot right outside your casita room as the parking circles the hotel. Toiletries in the room smell so good! Lavender with sea salt. It's really like staying in a spa! One of my favorite experiences at this hotel was taking a late afternoon outdoor class at the spa/gym on the large lawn where we did stretching/light resistance training with the the sunset behind Camelback Mountain as the backdrop. It was glorious. I definitely recommend trying one of the classes or "experiences" if you stay here. Some of them you have to pay extra for, but a few of them are included with your room rate. At first glance the hotel interiors and architecture seem extremely simple and minimal, but then you realize it's actually all a piece of mid-century modern inspired art. It's really fun to walk around and admire all the understated design details at this hotel.

10/10 all around! The hotel is super clean and the grounds are gorgeous. The staff was incredibly…read morefriendly and attentive. We stayed in a king room with a pool view on the second floor with a private patio. Location is fantastic with great walkability. The vibe is the hotel is so fun with an updated retro decor which feels like you will run into one of the rat pack on property. Great having two pools- one very quiet and perfect for reading a book and swimming laps, and the other more lively with DJ's and great music on the weekends. We will definitely be back!

My wife and I chose Hotel Valley Ho for a weekend getaway and booked a cabana so a few friends…read morecould join us at the pool for the day. Let's start with the good. The hotel is surprisingly affordable for Scottsdale, clean, well maintained, and has a ton of character. Unfortunately, there were also several things that left me wondering if time is beginning to pass this Scottsdale icon by. Our room was nice, but it stayed consistently around 76 degrees until the middle of the night. Why? Because there appeared to be a single vent pumping out just enough cold air to rival a household fan. I don't need my hotel room to double as a meat locker, but in Arizona, I would at least like the option. Also, being woken up by a leaf blower each morning as the wind whipped around the crevices of the door... yeah, not enjoyable. The pool was nice enough, but surprisingly small, crowded, and the water was hot. For a Scottsdale hotel with the reputation Valley Ho carries, the entire pool experience just felt a little dated and cheaper than I expected. We also paid $400+ for our cabana, only to discover the safe didn't work. At that price point, I expect every amenity included with the cabana to function properly. Now for the absolute bright spot of our pool experience: Alex! Alex was THE MAN. This dude strutted around that pool serving patrons with a smile and a full heart. My wife, our friends, and I were genuinely excited every time we saw him coming our way because his customer service was impeccable. He was personable, attentive, funny, and made us feel like he genuinely wanted us to have a great time. Give that man his flowers. Overall, I understand why Hotel Valley Ho is such a Scottsdale institution. There's history, character, and plenty to like about the property. But between the struggling A/C, questionable soundproofing, small and overcrowded pool, hot water, and malfunctioning cabana amenities, the experience didn't quite live up to the reputation. I don't regret staying here. My wife and I still enjoyed our weekend, and we made some great memories with our friends. I just think the Valley Ho experience sounds a little better on paper than it actually delivers in practice. Would I stay again? Possibly. Would I request Alex if I'm sitting poolside? In a heartbeat.

This is for the pool only through resort pass…read more Booked a daybed on a holiday weekend. when we showed up, we were walked over to a nice corner bed facing the pool that was out of the sun. The staff was constantly around and friendly, and the service was quicker than expected. The fruit platter that came with the daybed was much better than we have received at other resorts with the add in, and the meal and drink cost was on par. What we really enjoyed was that the music was at a relaxing volume, we were given free drinks as the resort wanted all guests to get into the holiday. Having the day bed from 10-6 was more than enough...we used 5 or 6 of the hours. Will definitely come back! Two knocks/challenges - figuring out where the pool actually was posed a challenge. We ended up walking around the massive property for a bit as the front desk was busy when we walked in and there wasn't good signage. When we found the pool all the entrances are locked and need a key card. Fortunately a staff memeber had walked near the gate and let us in.

Given my husband's ambassador status with Marriott-- We have stayed at a lot of Marriott's around…read morethe world. Of those Marriott's stays a fair number of them have been with the JW brand. From my experiences, I would not say that this hotel meets the JW Marriott standards. First of all, the rooms: As an ambassador we do not feel that we were upgraded during our stay. Mind you the hotel was not too busy, as still summertime, so we felt there was an opportunity. We were informed that we were provided a recently updated hotel room when we checked in. From my perspective the hotel room is due for another update or perhaps some touch ups-- when you review my picture, you will see behind the toilet paper roll, a piece of wallpaper was cut out in square and replaced with another square. Furniture is scratched or ruff in the bathroom as well as the living quarters. The sofa has seen better days. The quality of this room is more at a Marriott level. Given the quality of the room for a JW hotel, I knocked some stars off. Plus, the room does not give off high-quality comfort-- the bathroom had a very small shower. The shower door opening inwards, makes it feel even smaller. The bathtub in the bathroom, is a stand tub-- and perhaps even smaller that standard. I would expect a luxurious tub for this hotel. The patio furniture is basic and not comfortable to enjoy the views. Also, some better pillows would be nice. As for amenities-- the hotel only has one pool open for all guests. If you attend the SPA, there is an additional pool. As we were at the hotel during an off-season period the pool was not too busy. Given the number of chairs at the pool, I can imagine the pool being very busy during high season. The hotel's main gym is connected with the SPA. The gym offers a great amount of equipment. There is also a small gym at the pool. There is also a hiking trail at the back of the property which is a great feature to enjoy the mountains. Near the mountains, there is an event space. It looks like a wild west scene which could be great for parties and bbq. To get around the property- you can call a golf cart. Plan ahead as you may have to wait for service. During cooler times, you can definitely walk around the property. If in the back of the property, you do have to walk up hill from the lobby. You can also drive around the property- parking is included in your resort fee. As for restaurants- there are several restaurants on the property. During the summertime, the higher end restaurant, The Lincoln, was closed. Given the closure this restaurant we ate at their more causal restaurant-- the food was good and the service was excellent. This restaurant provides an excellent breakfast buffet- where the food is fresh. This property is place you come to relax, not too work. The rooms don't even provide a desk. The hotel is nestled among the desert scene with view of the mountains and access to trails. You could easily unwind here. Overall, the service was great at the hotel. The staff at check-in, around the pool and at the restaurants. The level of service we experience does match the JW quality.

Updating my review because despite the couple of l inconvenience that i encountered the staff was…read moremore than accommodating. Any issues I had were dealt with by the staff in a professional manner and efficiently. After being here in the heat perhaps they have guest park downstairs to avoid putting their cars in the sun and it's also gated down there. Either way knowing ahead of time you're paying for parking to park remote from your room will be less shocking when you see the size of the resort. The golf carts come very quickly. I also want to say that checking out was also easy. Anyway overall a good stay.

We came for a relaxing birthday weekend. I can say we were pretty relaxed…read more Our room was upgraded with a balcony over looking the adults pool which was nice. The room was comfortable and cool. Sadly the bed needs to be replaced it's pretty worn out. Had excellent water pressure in the shower. Swimming pool was a very nice warm temperature and was extremely busy so we opted to swim in the evening when it was empty. Only down side is that there's barely any light and the deck around the pool is uneven in places. We had room service the first night. Young man that delivered was very nice. The chicken fingers and veg paste was good. The albondigas was terrible. Two meat balls With some chipotle sauce. We ate breakfast every morning and it was good. The hostess and some of the other people acted like this was their first time being busy so it was entertaining to watch them scurry around like they were lost. We ate one night at Prado and the food had no flavor. Loved the smell of the restaurant like mesquite wood burning. The waiter was very nice and friendly. I posted that review on here as well. The entire staff were very friendly and helpful when asked. Never understood what was included in the $45/night resort fee and the parking was $35/night for valet and 30 for self park. So be forewarned add the $80 a night to your room rate. Plus the distance to your room can be quite a trek. Anyways would we stay here again?? Not sure. For the money we might try one of the other resorts around the area. So can't say either way right now.

Beautiful hotel that we've stayed at a few times while coming out for spring training. It really…read morehas everything you need for a relaxing day by the pool, and it's conveniently located for driving to games, heading into town for restaurants, or exploring downtown Palm Springs. The amenities are great. The gym is well equipped, there are tennis courts, and the pools are beautiful with a nice balance between adult and family-friendly areas. The restaurants are solid as well, which makes it easy to stay on property and unwind. Overall, a really great experience. We would definitely come back again for our next spring training trip.

chose The Phoenician for my birthday getaway over Memorial Day weekend because it is marketed as a…read moreluxury resort. I invited four girlfriends to join me, and each of them booked their own rooms. Unfortunately, after spending four days at the property, I can confidently say this was one of the most disappointing luxury hotel experiences I've ever had. The problems started at check-in. The front desk associate barely engaged with me, offered no overview of the property, amenities, or resort experience, and didn't ask whether it was my first visit. When I mentioned I was celebrating my birthday, there wasn't even a simple "Happy Birthday." I was handed a key and what turned out to be a property map, with no explanation whatsoever. My next stop was the concierge desk to inquire about pool cabanas. I was simply told they were sold out. No alternatives were offered, no waitlist was mentioned, and no effort was made to assist. Instead, I was told to look at an outside website myself. At a luxury resort, isn't the concierge's role to help guests find solutions and make arrangements? When I later asked if the resort did anything special for birthday guests, the concierge emailed me a list of items I could purchase. That response perfectly summarized the level of hospitality we experienced. The room itself was another disappointment. It felt outdated and in need of renovation, hardly what one would expect from a luxury property. Ironically, when I later visited the pool and asked an attendant about cabanas, she immediately offered to place me on a waitlist in case of cancellations--an option the concierge never bothered to mention. The following morning, I spoke with a manager, Alley, about my experience. She apologized and offered a $100 food and beverage credit, which I appreciated. However, when I returned to my room, I discovered something far more concerning: one of the pillows had visible mold on it. Since I don't sleep with pillows, I hadn't noticed it the first night. As I looked closer, I found stains on the bedding, pillows, lampshade, and even areas of the room that clearly had not been properly cleaned. Housekeeping came and changed the sheets and pillowcases, but shockingly left behind the actual moldy pillow. At that point, this had moved far beyond a service issue and into a cleanliness and health concern. I reported everything again to management. The additional response was a $50 credit. At this point, the property had failed in virtually every area that defines a luxury hotel: guest service, concierge support, cleanliness, attention to detail, and problem resolution. My friends who booked rooms experienced similar frustrations with both customer service and housekeeping. We ultimately spent much of our time dining at restaurants off property and even rented a cabana at another resort because our experience at The Phoenician was so disappointing. For a stay that cost me over $2,000, offering a total of $150 in credits felt completely out of touch with the severity of the issues. The amount wasn't the problem, it was the lack of accountability and genuine concern. I rarely leave negative reviews, but travelers should know that this property did not deliver anything close to the luxury experience it advertises. Between the poor service, moldy pillow, cleanliness concerns, and overall lack of hospitality, I cannot recommend The Phoenician. I will also be filing a complaint through Marriott Bonvoy regarding my experience. Luxury hotels are defined by service, attention to detail, and how they handle problems when they arise. Unfortunately, The Phoenician failed on all three.

For almost a year, my boyfriend and I had been talking about visiting Grand Hyatt Scottsdale. We…read morewatch Next Level Chef featuring Richard Blais, who has two restaurants on this property - Tiki Taka and La Zozonna. This inspired a weekend stay for our one year anniversary of officially dating that falls on 4th of July. Upon arriving, there are both valet and self-parking. We chose self-parking, which ended up being $30/day and a $.50 fee for processing via the QR code on the receipt. I find this easier than the hassle of someone grabbing items, then bringing up. Though, you will have to wheel them through the parking lot so chose which works best for you. Our Room: - King Bed + sofa - 4th Floor (highest) - Pool view + balcony (very spacious and would book a pool view in the future again) - Balmain Paris shampoo, conditioner, shower gel, and lotion which were fabulous! Dining Options (separate reviews if dined there): - Two pool bars (H2Oasis and Sandbar) - Canyon Market - Mesa Centrale - Grand Vista Lounge - La Zazonna - Tiki Taka - Room Service: I believe this is serviced by Canyon Marketplace or Mesa Centrale. A bit pricey, but enjoyed a burger to our room one night. Actually ended up preferring that one to the one served at H2Oasis. 4th of July Fireworks: - Our room had a balcony on the fourth level, and ended up being perfect for fireworks as they shoot off from behind the pool. If your room is not situated to see, there is reserved spot for hotel guests, but we chose to view from our balcony. 4th of July Festivities: DJs, live music, games, curated menus, a bald eagle in the lobby, resort specific fireworks, and more! If you are looking for a destination for your next 4th of July, I'd highly recommend this! Pools: - Adults Only (our preferred as less busy and enjoyed H2Oasis) - Family Pool Over our two night stay, we had plenty of dining and activities that we didn't leave the property. We both throughly enjoyed, and it was hard to return home even though nothing beats cat snuggles. Love to return for another staycation and will be on the lookout for other events and activities that will draw me back.

Nice enough hotel. Rooms are a fairly good size for the single person stay…read more There is seemingly a lot offered but nothing is knock your socks off exciting. The fitness area is eh. The tennis, pickleball and basketball courts are enough. The little shop on premise is okay but prices are wild. $50 for hat.... Bit much. The coffee shop is interesting to say the least. They offer some of the sizes listed on the menu but not all. The cold brew coffee has a different flavor everyday. And finally, they do not accept cash as payment. Overall it's an okay place. Not a place I would frequent back to but not a place I would complain on staying at either.

Lovely birthday dinner at Elements Restaurant. Nice service and amazing food! I always love…read morecoming here for my birthday. They make me feel special on my birthday. Checkin and our waiter specially wished me Happy Birthday and my birthday dessert was so lovely! The scenes is always so lush and beautiful and to go at sunset is just magical. The staff are very attentive and polite. Having a drink at the beautiful Jade Bar is the perfect beginning and then dinner at Elements with the stunning sunsets is just perfect. Bern coming here for years but I always come back for the amazing experience!!

This resort has really nice views of Camelback and the valley below. My husband and I stayed one…read morenight and felt it was very peaceful and relaxing. The bed was very comfortable. The rooms are on hills and they have golf carts to drive you if you don't want to trek back and forth up and down the steep hills. Parking was just outside of where our room was. The pool area is very nice and has floats provided with some of the best views. Otherwise, there isn't much going on at this resort as it is smaller than some of the surrounding resorts. But I liked the tranquility that it provided.

My go to anytime I am in PHX for work or pleasure - this place is simply amazing. As I sit here by…read morea beautiful and peacefully secluded pool, finishing up work emails, awaiting my snack and drink to be delivered to me poolside, I can faintly hear the sound of the live music (yes live music multiple times a week... at a Courtyard!!!) and could not feel more at home! This place rocks - and has never failed me from the location, to the rooms, to the staff, to the gym, to the entertainment - not to mention the rate - I am not a paid reviewer - just an executive road warrior that is so appreciative of hotel operators that "get it right"

Enjoyed a nice stay at the Courtyard at Salt River last night…read more Close to all the things in Scottsdale, it served as a great jumping off point for our first day in the area. The rooms and common areas were all clean and tidy. I couldn't find areas of disrepair anywhere I looked. We were even greatly by the friendly staff after arriving in the wee hours of the morning. Best part was sitting out by the pool and seeing numerous hummingbirds hovering about. A simply perfect morning

Beautiful hotel. The pool is nice. There's an area like it has rocks that u can lay on that hits…read morethe water. We got the Pina coladas and they were delicious. We also got the chips and guac and they were good.

Arrival: Very easy to pull up to valet and get assistance with a cart (I had several heavy bags)…read moreand check in was easy and friendly. There were 2 people at the front desk and the woman who wasn't helping anyone noticed me, made no eye contact and did not bother to offer helping or at least a "we'll be right with you" *Room: courtyard king faced the center of the property so had beautiful views with a spacious patio and 2 chairs. It was clean and spacious with very cute details! There's a mini bar fridge that kept the drinks in there cool but not cold, and it's not cold enough to keep food safely stored so it may be worth the $25 fridge charge (Which I do think is ridiculous for July in phoenix. Come on.) *I was on the 2nd level and its stairs only, so I did get asssistance from the bellhop -- he was so kind, helpful and welcoming! Pool area: Beautiful pool areas with a mix of sun and shade. Get there early if you're particular about where you sit. The water was nice but on a holiday weekend you could see the layer of oil from people's sunscreen etc (to be expected). Pool bar: Full bar you can order food and drinks from. Staff was helpful but they were definitely very busy so very blunt/brief transactional orders. There were servers that were taking orders and delivering but I couldn't tell if it was for everyone only not. I was never approached once in 3 days, and I saw staff actively avoiding eye contact with a few people trying to capture attention. Food: I had steak tacos which were fine, nothing exciting or special, and it doesn't come with any sides. Fries were good and crispy. Insalada salad was very mid (greens, pear, walnut, lemon dressing), and the shrimp was good but 4 medium shrimp for $13. Oats and berries: don't bother. I could tell the cold oats had been sitting on the plate for a while (very stiff, too stiff). It was gorgeous and the berries were great, but it wasn't worth the $. Canal Club: Really great space with the vibe you might expect. It was never quite too busy, and bartenders were attentive and friendly on Saturday and Sunday. Check out: This was not a great experience, but again I'm giving the benefit of the doubt of a holiday weekend. Before even arriving I opted for the late checkout (1pm) and when checking in they even confirmed it for me - great! I spent the morning at the pool but when I went back to my room (after 12) I couldn't get in so I'm locked out in my wet suit. Apparently my key only worked until 11 or 12 but no one informed me I'd need to reset my key (even tho this was confirmed prior to and upon arrival). It was annoying having to wait bc it also ended up taking up the rest of my time and my peaceful weekend ended in me rushing to get cleaned up and out of the room on time for the turnover. In addition, I was trying to make a latte before I left but since the room is slightly sloped (really lol!) the glass under the machine shook off and spilled everyone (for the second time). It was annoying and just added to the hurried checkout. After getting ready to head out I called to see if I could get help with my bags again and they said they were sending someone up and hung up before I could also request my car. I called right back and they got my car # and took care of it, but it still left a bad taste in my mouth. Someone was there very quickly with a cart to help and from there it was smooth and friendly -- just as it was getting help to the room. All in all there are some areas I'd give 5 stars to, some 4, and others a 3. I am big on the service component, so the less desirable interactions leave me wanting to give 3 stars, especially given the cost of staying. I'm being generous because overall I had a good time in my room and by the pool... I will go again on a non-holiday and hopefully be able to update to 5 stars.

Overall a pretty solid value hotel. The front desk staff are very friendly and accommodating…read more Aaliyah got me in a couple hours earlier. The afternoon/mid evening shift guy was awesome too, forgot his name. Things I liked: *Location is walkable throughout Old Town *Free Waters - the staff was lenient on giving out a few bottles of water each day if you have any status *Price - reasonable considering the area *Rooms - spacious Dislikes: *It was a battle to get the AC to stay on the whole time. It would kick off when I left the room the first night and it took forever to cool back down. Had to jerry rig something to trick the motion sensors. *HVAC is not powered enough to cool the entire room. Had to switch rooms and get one with an in wall unit which worked better. *Internet WiFi is rather slow. *Elevators - there are only 2 for hundreds of rooms and they're slow. *Extremely hot in the parking structure. *Parking felt a bit scammy - racking on an additional $25 a night. I probably could've gotten away with parking in a random street level spot but didn't want to risk a surprise tow. *Closet had no light or switch or anything which was very strange. It was dark and difficult to find things in my luggage. *The shower would leak out water rather easily onto the bathroom floor. Overall I'd give this place 4 stars. It's fairly up to date, in a fantastic location, and has very friendly and attentive staff.

I appreciated the friendly service at the front desk. Checking in was easy, and when I left my room…read morekey card in the fitness center after a workout on the treadmill later in the afternoon, the staff was helpful in replacing it for me. The pool was open till 11pm daily, and there was lots of lounge seating out there. Plenty of seating in the lobby too, as well as snacks and drinks sold on site 24-hours a day. My room was awesome and had everything one would need for a comfortable stay, including clean bedding and fluffy pillows, a closet with hangers, safe, iron and ironing board, mini fridge, microwave, desk, lounge seat with ottoman, numerous lights/lamps, multiple outlets conveniently located for charging my phone, bathroom amenities, soft towels of various sizes, hairdryer, full size body length mirror, temperature control with strong and effective AC unit, and a large flat screen TV. I was able to log into apps like Netflix and HBO Max to watch some of my favorite shows while away from home. They charge for hotel parking, but free street parking was available right in front of the hotel everyday during my recent stay, with a 3-hour limit. Around the corner, on East 3rd Ave, I found plenty of street parking that did not have a time limit, so I was able to leave my rental car there overnight no problem. Also, the location is in close proximity to awesome businesses and attractions in Old Town Scottsdale. So it's an easy walk to great restaurants for grabbing a meal or to just explore the area if you're a tourist.