I switched my account from a previous provider as I have recently moved into the area. I had been…read morewith the previous company for about 8 years and even after just my first visit with Coastal Sleep I have noticed a great improvement in both the service and the feedback that I have received from the therapist that I met with. Though I have been using my CPAP for 8 years now he took the time to go over everything about my machine and how it works as well as giving me great insight and detail about the new machines that are available and how to go about getting approval from my health insurer to get financial assistance in purchasing a new machine. So glad that I made the switch and very happy with the way I have been treated so far. Two big thumbs up!

Coastal Sleep has been very helpful with providing the proper cpap machine and accessories. I'm…read morestarting to sleep better and am noticing other changes after just one month. The free underground parking is great too.

I used these folks to get tested for sleep apnea and ended up purchasing a machine and mask from…read morethem. They work out of Able Care Medical Clinic and the staff there need some serious customer service training. The gal with Sleepworks was okay but the staff behind the front counter aren't that friendly. I was made to pay out of pocket for the equipment even though there was a process in place with my insurance to have them get approval and payment directly. They also wanted to charge me $100 over the approved amount for extra filters but when I asked about it they said they would waive that cost. That really didn't happen because sure they didn't charge me but they also didn't give me any extra filters so they didn't waive anything, they just didn't provide it. The cost of the equipment is very high compared to prices I found online and the process wasn't great. I wasn't told about the options for masks and was first given a system that was quite painful to use. They were good to swap that out for a different one but had they put some time in and let me try a couple first before committing I would have found what worked for me sooner. The second mask they provided was better but I still had issues and just ended up buying my own mask from an online dealer which worked really well. I was suppose to have another follow up after getting the second mask but I haven't heard from them so I guess they're done helping? I asked a friend who went through the same process with a different company how her experience was and she had a WAY different story. The clinic she went to was more helpful and loaned her a CPAP machine while they waited for payment on hers which went directly to them. They never asked her for money up front, they worked with her to make sure the system she was using was comfortable and they provided extra filters for her at no cost when her machine was ready. Her experience was a lot better than the one I went through so I would highly recommend not using Sleepworks if you need a sleep clinic. Had I done my research on these folks I would never have went with them.

No testing available, the consultant never discussed the test with me, doesn't reply to emails or a…read morefollow up. I was just told "it's severe you need to pay now $5000 for special machine. I tried other clinic to get a 2nd opinion and they all told me that sleepworks is a scam....and had exactly same bad experience

Trustworthy and knowledgeable. It's hard to find professionals that truly care about you beyond…read morebeing professional cordial, but these guys really do. I love that they live out their motto: "We CARE about your sleep". The all-caps seemed a bit over the top at first when I saw it, but now that I think of it it makes total sense: it truly is their emphasis.

From the owner: We are Registered Respiratory Therapists (RRT) with sleep specialty who CARE about your sleep. If…read moreyou think you may have obstructive sleep apnea or any other sleep disordered breathing, we'd love to be of assistance.

Neat clinic specialices in breathing problem...bus accessible location is nice…read more Best bet to come here is by transit...there is underground parking and hello!! It is $6 per hour entrance is by the rear,the other one is metered street parking and its another rip-off...bus or train the best.... Very friendly people and professional sleep specialist whose not only after selling the products but for clients well being.they thouroughly explain results and use of products,they also deal straight to your insurance company for quotations. One good thing they have this 1 month free trial of products... no pressure, no obligation.. I highly recommend this clinic to all clients who need help,who has problem with their sleep,apnea etc Thumbs up...keep up the good work

As of lately, I've gone to a bunch of medical tests, and after awhile, I was eventually recommended…read moreto come here. The staffs I've met so far had been professional and very helpful with my needs. After a few tastings, it turns out that I have a severe sleep apnea and is required to sleep with a CPAP machine, and recently after doing a sleep study at UBC hospital, this clinic had set up to a separate oxygen machine to the CPAP machine. At first, it was kind of alarming, but shortly after using it, the was actually really easy to use, seeing as the devices are very non evasive. The result so far is that I do actually feel a bit better physically, and my pulse/heart rate and blood pressure seems to be improving since I started using these machines back in the middle or end of April. I'm still going to be meeting with them for a while, but so far tho, I've been happy with the current results.

I have been a customer for 5 years always excellent responsive service. Call back and yearly…read morereviews on time, requests for information always completed in a timely fashion.

Service is friendly and professional...if you can access it. They are frequently closed or…read moreunreachable during their posted office hours and the phone does not take messages.

this place is trash everything these people sell is old they never get new stock and the website…read morehas not changed in like 10 years i got a mask specially ordered and its faulty and they will not replace it the technician even made adjustments to my cpap machine and the mask is still not working properly the machine will not even properly read that the mask is fitting but all he said was oh don't worry about it i am done with this shady company i hope i can stop payment before it goes through i really urge people to look elsewhere there are way more professional sleep apnea clinics in Vancouver and other areas of BC

the product is good, but the follow up is inefficient. the service provided after you bought the…read moreproduct lacks of professionalism. they need more training to begin with. the person doing that job right now does not care, about the product or the customer, or so it appears to me.