I was told I needed someone to come out and look at my glass slider in order to sell my home and my…read moredoor had been previously serviced for new rollers by Pensacola Glass. I was told it would be a 1 month wait for them to just come look at the door. Regardless, I booked an appt. There was some confusion with my first call and a very knowledgeable woman called me back and I could tell she was just like me. Very detailed, tenacious with an old school mentality. She went over everything with me (super appreciated that) and disclosed when service was done on my door 8 years ago, the repairman didn't write the part number down for the rollers. We both agreed that was inexcusable. Since the first visit was for diagnosis only, I'd need a 2nd visit for the repair so they could get parts and have a 2nd man on hand to change out parts. We needed all of this done quicker than 1 month, 2 months later so our real estate agent called Folkers Windows and Doors and they came by with only few days notice and took care of us. I called Pensacola Glass to cancel my appts. and a girl with a voice I didn't recognize asked me my last name and when my appts were and I had to say that I didn't have my note on hand. She said she'd try to find them and then hung up without a bye. Pensacola Glass is a huge company and you need to update your record keeping system. A paper book and pen/pencil is not how business should be done in 2025, in my opinion. I still would do business with this company if I didn't mind the wait.

From the first phone call they were very helpful in getting our front window replaced the same day…read more We took old window out and measured and they made new window in matter of hours. This project went so smooth with the help of Pensacola Glass. Great people to work with