My mother went to BaySquare after a fall at home. It was an adjustment to transition from home to…read morean assisted living, but she quickly became very happy there. She loved the social aspects...sitting by the fireplace talking with friends, sharing meals with others, exercise classes and Bingo. The care, meals and activities provided a balance for her happiness. Her care was exceptional. The staff were personal, caring and compassionate. They took the time and really got to know her and her likes and needs. Mom's last days of life were spent at BaySquare. It was so comforting for her to be there, at home, with people she knew and loved caring for her. BaySquare nursing staff treated her with great dignity and supported our family in this time of need. As a family member, there is nothing I would change about my mother's experience at BaySquare.

We moved here almost 5 years ago and have been very glad we did. The staff call us by name and are…read morevery kind and helpful. Everyone is friendly. There are loads of activities to choose from. One can be as active or quiet as they wish. There are nurses available, 2 restaurants, a pool, an auditorium as well as large rooms in the Lodges for events and gatherings. We live in the Independent Living section. There are also buildings for Assisted Living and for memory care.

After recently moving my parent here I have serious reservations about this community. The woman at…read morethe front desk is hostile at best, I'm afraid of how my parent will be treated. Every time I try and make arrangements it turns into a truly unpleasant event. I am actively and desperately trying to find a new, safe solution.

the facilities are beautiful. This creates the illusion that your lives ones will be happy and…read moresafe. nothing could be further from the truth. They say they have a nurse in staff 24/7? untrue! They have unqualified and unlicensed people dispensing the medications to residents. if the residents notice that they have too much/too little medications, they are told "too bad". There is high turnover with their staff, and the residents are the ones that suffer. The residents pay thousands a month, and are treated poorly. Do not choose this place! you will regret it almost immediately.

Don't let looks deceive you. It might look like a cruise ship, but this ship is sinking. Please…read moredon't bring your loved ones here. I thought that a new build by a well-known corporation would have their sh*t together, but they don't. They don't care about your loved one--they only care about your money. The new ED has eliminated many of the well-loved staff; almost 30 people have left in the few months she's been there! Care providers are few and far between and have very little support. While the HC-staffed care providers are wonderful, often times care providers are from an outside agency and have no idea who your loved one is and don't seem to care to learn. They go through the motions, often missing pieces of med management and/or care plans and are not even held accountable. When accountability is addressed, hackles go up and directors get defensive--a bit suspicious to me. The facility recently went 3 months without a Resident Care Director in-house. No charge nurse. No directorship for the care providers. To make matters worse, they had no visiting doctor for weeks and weeks. No weekly or monthly check-ins. Many of the residents rely on the house-visiting doctors as their PCP and had nothing! Nothing! No one to check on their health! Care plans were pushed aside and not tended to, not followed, not updated. Neglect seems to be the name of the game. Supposedly someone was there in the interim, but when I was told I could reach out to her, I was ghosted, then told I needed to wait for the new RCD. My loved one has been waiting for an updated care plan for months. Neglectful. Residents recently had to go at least 17 days with no call-buttons (pendants worn around necks or a watch-style) because numerous batteries died at the same time and the facility just didn't have any extras--none. Then they were on back order. How does a facility like this let that happen? How do you not have stock of such things? Yet new residents were being accepted all the time! So not only did the established residents have to feel unsafe in their units, the new residents did, as well. For almost 3 weeks! Food is mediocre at best. Dining services has just received its (at least) 5th, 5th!, director in the couple of years HC has been open. We were told (sold on) excellent food, various chef-led cooking adventures for the residents, frequent use of the pizza oven and open cooking area for resident interaction, special dining events, and a robust menu. Instead, none of these has happened and they keep doing the same thing over and over and over, expecting different results. Insanity. Communication is abysmal. Don't expect a speedy return on any emails or phone calls unless it's in their direct interest. And anyone who was friendly and would look into things for you has been eliminated, either pushed out by the hostile environment or fired. We used to get newsletters and family-communication as to who works there, their roles, or who might be leaving; we'd learn of upcoming events and just get a general sense of what was going on. Now there's nothing. Every time we visit, someone else has left or been fired, we have no idea who the new people are, no idea of upcoming plans for improvement or what the general long-term plan is by this new ED. The ONLY positive I can say about HC is that their activity offerings are plentiful and fun; but when the overwhelming feeling is gloomy, and many residents have shared that they feel helpless because this is all they have, this is what they sold everything for, a robust activities program isn't enough. Please, please look elsewhere for care for your loved ones. Don't be fooled like I was.

My family and I are so grateful to have found this wonderful memory care community. From the moment…read moreyou walk in, you're welcomed by beautiful scenery of the bay and a peaceful atmosphere that immediately puts you at ease. The outdoor pavilion is a favorite spot for us - it's such a lovely place to sit, visit, and enjoy the view together. What really makes this place special, though, are the activities and events. They host fun themed events like the "Nifty Fifties," holiday celebrations, and even visits from Santa, which bring so much joy to the residents. One of the things I appreciate most is how much the staff encourages families to be involved. We're always invited to join in the events, and it truly feels like a community, not just a facility. Another highlight is the therapy dogs that frequently visit. You can see residents light up when the dogs come around - the smiles, the gentle petting, and the calm they bring are absolutely priceless. The staff is kind, patient, and genuinely caring. They go out of their way to make sure residents are engaged, comfortable, and treated with dignity and respect. It's clear they understand memory care and the importance of creating meaningful moments every day. If you're looking for a memory care setting that combines professional, compassionate care with a warm, family-friendly environment and beautiful surroundings, I highly recommend this place. Our experience has been overwhelmingly positive, and we feel very fortunate to have our loved one here.

Upon walking in for tour I heard a staff member speaking very impatiently in a loud voice to a…read moreresident. During the tour the staff person either ignored the residents we came upon, or tried to dismiss them. The place reeks of urine in certain areas, the hallway floor is uneven and is a fall risk. The patio overgrown with weeds, (to me is indicative of a lack of system of care and lack of care for beautiful environment for the residents). Housekeeping is lacking. Clean linen is stacked on top on dirty linen containers; infection control problem. There are huge outside-type garbage cans in the dining room. (We don't have those inside in our homes/dining rooms?!) Unfortunately my parent was admitted by other family members. Food is left, not cleaned up, on the tables, after meals. My family member's room began to smell badly of urine. She was not attended to in a timely manner - left for hours at time and not assisted to the bathroom. (Memory Care Unit). There were a few staff members who were very nice, however, her response to most became obvious and not positive. My family members thankfully eventually decided to move her to a different assisted living. I absolutely do not recommend this facility and wish that my mother had never been admitted there. This review is written by a person who operated nursing home/rehab centers in 2 states for 14 years, and spent another 15 years in health care management.

The quality of care is exceptional. they have an excellent ratio of personnel to patient. A lot of…read moregood quality entertainment is provided the best thing the residential dog they have, Maggie. I give it a 10 out of 10.

Stay away from Benchmark all together! My suggestion is keep looking - Benchmark's "benchmark for…read morecare and quality is VERY low! Terrible experience at not 1 but 2 of their communities! The Arbors is owned and operated by Benchmark Corp - their entire focus is on making money NOT quality care. No better at Bedford Falls in fact it was actually worse. Poor care - lost count of how many medication errors they made. Safety - my father was able to get out of his bedroom window at The Arbors without any staff knowing....and it's a secure community! We moved him their from Bedford Falls because they also were not able to keep him engaged and safe! No communication between departments and or shifts about care, issues or updates. Documentation is almost non existent at these places and they like it that way so it's hard to hold them accountable. No proactive communication with family. We made them host care plan meetings to provide updates to us! More than half of my father's belongings were "lost" regardless that everything had to be labeled by us when we moved him in and their response was "oh that happens....". Activities lacked diversity and personalization. Corporate Benchmark has been completely unresponsive to any and all issues we brought to their attention. If it were not for covid we would have moved my Dad after the first few months even with them promising us repeatedly "it will get better, it will get better". Well, it never did get better and then they blamed him as being " a challenge"! And all THAT isn't enough to make you run as fast as you can away from Benchmark, sadly my Dad died of covid in their care over a month ago. I have yet to receive any sort of condolences from them and we still have not received much of his personal belongings back! I'll say it again - My recommendation is keep looking - Benchmark's "benchmark for care and quality is VERY low and your loved one deserves better!

I have had a horrible experience with Hospice of Southern Maine. On 1/23/2026, HSM sent my aunt 24…read morepages (pages 470-493) of a stranger's sensitive information included inside my father's medical papers. The stranger's papers belonged to another Hospice organization. They exposed this stranger's SSN, Medicare number, CBSA, medical history, visit notes, health diagnoses, etc to my family. The stranger's 3 other family members PHI was also exposed inside the 24 pages. My father was also missing pages 470-493 in the envelope. I am worried that HSM might have possibly sent my father's private sensitive information to another family. By 1/28/2026, HSM was fully aware of the data breach, as documented in messages from my aunt (my father's representative) sent to me on Facebook after she spoke with them that day and HSM requested the pages back. On 2/18/2026, 9 days after recovering the stranger's 24 pages on 2/9/2026, HSM involved the police over my factual online reviews regarding the data breach and 3-4 YouTube comments. On 2/20/2026, I received a Cease and Desist email from their lawyer questioning the accuracy of my reviews, despite the fact that HSM had already verified the data breach by taking the papers back on 2/9/2026. I informed HSM's legal counsel in an email that I filed an OCR report regarding the data breach of the stranger on 1/24/2026 and that I am exercising my right to post factual reviews under the Consumer Review Fairness Act. On 3/3/2026, HSM's lawyer sent me a written assurance email admitting to the data breach after previously questioning the accuracy of my online reviews. The lawyer also invited me in the Cease and Desist email on 2/20/2026 to call HSM to resolve my concerns. By that point, it was too late for me. I did not feel safe to call them after the previous retaliation on 2/18/2026 and I didn't want to risk anymore trauma and betrayal from HSM. Had HSM or the lawyer invited me to call them before they called the police on me, I would have called them up to resolve my concerns. I didn't appreciate HSM calling me a liar, when they had the stranger's papers back for 11 days to verify the data breach for themselves. I believe HSM would have continued to deny the data breach if I didn't have screenshots taken (for the OCR) and filed an OCR report before HSM lawyer sent me the Cease and Desist email. After I told them this information, they didn't deny it anymore.

I did not have a DNR (Do not resuscitate) so they should have sent me to the hospital. Instead they…read morepumped me full of morphine & a couple of head meds to boot; OD-ing me to the point of imminent death. Daughter had me removed (while they argued with her) & taken to the hospital. There, with my brain flooded and body parts shutting down-they gave me 3-4 Narcan treatments as well as an IV drip, & I placed on a ventilator. Numerous times they told the family I probably wouldn't make it. I still have problems to this day-a year and a half later-because of them.