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Capital City Sights

5.0 (1 review)

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10 years ago

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Sights and Soul Travels for Women

Sights and Soul Travels for Women

3.4(13 reviews)
7.4 mi

I traveled to New Zealand with Sights and Souls and it was a great experience. It was well…read moreorganized and when there was an unexpected obstacle such as too windy for our sailing adventure in the final city our guide suggested other options and helped organize us. I will travel with them again!

As a first-time traveler with S&S, I had high expectations for what was described as an "upscale"…read moretour, especially given the company's strong reputation and the glowing feedback from other participants. Unfortunately, my experience did not live up to those expectations. Our tour director, was friendly and clearly tried her best, but she was not adequately prepared for the assignment. She had never been to Amsterdam or Brussels and had very little time to prepare. As a result, there were numerous logistical issues, and a noticeable lack of the professionalism and polish typically expected on a premium tour. It seemed clear that she would have benefited greatly from more mentoring and support before leading a group on her own. The local guides were a mixed experience. Our private guide in Amsterdam, was a standout! Unfortunately, the guides in Brussels and Ghent were far less effective. In Ghent, many people left the tour early as the guide was hard to understand and the content itself felt disorganized and uninspired. Accommodations also fell short of expectations. At our hotel in Amsterdam, guests were responsible for transporting their own luggage-- up and down stairs- a surprising inconvenience for what was billed as a higher-end tour. More troubling was what happened when my travel companion received the devastating news that her brother had passed away. In the chaos of departing our hotel and her receiving the news, her luggage was left behind in the hotel lobby. Rather than the company stepping in to help manage the situation, the responsibility of recovering the luggage fell entirely on us. I spent several hours coordinating with the hotel, DHL, UPS, and our next hotel in Bruges. Eventually, we resolved the issue with no help from Sights and Soul and no compensation for the $700-fee it cost even though the company said procedure was not followed by the tour guide. This was not the level of care or support I would expect from a company of S&S's standing. I was initially hesitant to post this review, especially since others on the trip said this was not typical of their past experiences with S&S. However, I decided to share this feedback and let you make an informed decision when choosing something as important as a reliable and reputable tour company.

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Sights and Soul Travels for Women
Sights and Soul Travels for Women
Sights and Soul Travels for Women

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Capital City Sights - historicaltours - Updated June 2026

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