Was so excited to learn about Harbor Freight in the local areas! The store was close enough to my…read moreresidence that I could shop there in the near future (post Covid-19). Had a little home project so thought I would utilize Harbor for the first time. Called store at 8:15am to arrange a purchase and pick up at the store later that day. A man who answered the phone declined to accommodate the over the phone order, payment and pickup. He said I could do an online order and pay for shipping. So disappointed as most local hardware and home store will accommodate any type of sale, pre-order, online, store pickup. ACE Hardware, Lowes, Home Depot, local hardware stores in our communities are happy to accommodate a purchase and customer pickup. ESPECIALLY IN THE COVID-19 TIME. Is it not federal and State law that retailers opened need to make accommodation to distance people, not only by letting a limited number of shopper's in the store but by accommodating other avenues to ensure safety? Would it not be safer to order over the phone and do a quick store pick-up? The person on the phone was harsh, his dementor and tone was not accommodating. The way he spoke was sharp and on the edge of rude and very curt; sounded like he enjoyed saying order on-line and pay for shipping. Unfortunately, the item I wanted was $9.99 and a few other items added so on-line order was not worth the shipping. I can go to another store to get what I wanted at Harbor Freight. But the bigger picture is I will not even take the time to shop in the store or online in the future. I only deal with companies that appreciate my business and are courteous.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.