We have had our pool over 25 years and have never had any regrets. All the people at Yorktown have…read morebeen responsive and very easy to deal with. It has been a great experience and have many great memories surrounding the pool. STEVE PERRINE

I have been working with Yorktown for over 15 years, and it was the best decision I ever made…read moreregarding my pool. Everyone there has always been super responsive, friendly and helpful. I have also recommended their services to other friends and family, and they have had nothing but great experiences with them as well. Highly recommend!

I recently moved in the area. Buchmyers seem to be the only pool service available…read more I have used Buchmyers to install a heater, open the pool and cleaning once. The pool opening was great. I am also satisfied with the actual work to install the heater. Their scheduling leaves a LOT of room for improvement. I was told I would receive a quote in a couple of days. After a week and a half, I asked again. A few days later I received an apology that they had been busy and the quote was attached. The attachment was for a pool liner. When I pointed that out it took another few day to get the right quote. Last Tuesday I asked to schedule some service so my wife does not need to take care of it while I am out of town. The auto-response email said they would email me a confirmed date within a few days. Today is Monday. I am still waiting. I guess I was spoiled at my last location, the people would actually get back to you promptly. But when your the only place in town....

We signed up for valet service that comes and goes as they please. No communication. They showed up…read morethis Wednesday and "treated" my pool. Left 3 bags of salt and added chlorine. My salt level is fine. My chlorine went from 3.5 before the "treatment" to 23.5. I called, left messages, visited the store, the store confirmed my readings. Wendy was highly confrontational when I finally connected with her. I would not recommend this company if you value your pool. It's unusable for now and I'll have to get a new company to clean up this mess. Shame on you Wendy. Businesses make mistakes but a good company makes them right

Built our pool. Have serviced - re did when a tree fell on it! Good guys!…read more Highly recommend

Wonderful service with helpful staff. Overpriced compared to online retailers on some things, but…read more(it's a big one) you get people that are always helpful. I've been there dozens of times for products, water testing, and parts. Will keep going back.

If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

The staff at Yorktowne is amazing. They have done a great job maintaining our pool, providing…read morebiweekly service. When there is a problem in between maintenance, they schedule an extra visit promptly. Great experience during this first year of using them.

This company is operating as a Jacuzzi reseller (independent Sales Organization - ISO)…read more After complaining to Van Dorn, I have since found that Van Dorn is the only registered provider of Jacuzzi spas in the state of Maryland. I know this because I contacted Jacuzzi directly and they gave me a secondary provider in Hagerstown, MD that is subsequently cut-off by Jacuzzi since Covid, 2019. This means that Van Dorn is the only seller and provider of maintenance in the State of Maryland. Hence, Van Dorn knows they are the only registered provider of Jacuzzi Sales and Maintenance. They use this advantage by charging exorbitant fees for new and existing Maryland Consumers that purchase a Jacuzzi spa. With that said, it is obvious that this company is acting like a 'Monopoly' for the Jacuzzi spas purchased by consumer in the state of Maryland. In other words, we the consumers are FORCED to work with Van Dorn for our proper Jacuzzi maintenance. Van Dorn, (knowing that have a monopoly), in turn charges exorbitant prices to conduct basic maintenance that is as little as 30 mins for $205.00. This works out to $410.00/hr. I just experienced this (super charge) of $205.00 for a tech to 'open up the COVER OF THE spa," tighten some pipe unions and then LEAVE within 30 minutes, and this was after I waited 30 days for him to come out to me in the first place. How is that verifying that my Jacuzzi tub is working properly and not leaking (which was the main part of our service call in the first place)? With this complaint, I already know, that Van Dorn will use the excuse that the Spa was not filled with water so they cannot test things, but that is bogus since for the last 5 years they have been using an 'external pump' that quickly extracts water from a nearby pool and is used to fill the spa (fast - usually in 20 mints or less). It comes down to whether THEIR TIMETABLE for the day will use the 'external-pump approach' to ACTUALLY fix the problem, OR use 'the excuse' that the Spa is not filled to justify their 20-30 mints "service." They love to use this 'external pump approach' to benefit (or not) their schedule to handle all Jacuzzi needs across the State of Maryland. excuse where the spas are filled (or not). This is their "bufffer" that they use for charging $205.00 for the visit. It is a shameful approach to business, and one that is manipulating Maryland Code. With tha said, over the years I have seen how they like to manipulate the use of their 'external pump' as an excuse that the spa cannot be tested (since it is not filled - when they come out) to determine whether the spa works or has leaks. I have seen thier use of this excuse for many years now. All the time, they could be using ther external pumps to fill the spa, run the spa and determine operation and/or leaks. As an educated citizen of Maryland, I need/want/alert the state of this egregious use of monopoly that is happening in the State of Maryland, of which I was born. I am tired of small dealers extorting the Citizens of Maryland and I ask that you crack down on this 'Monopoly' that Van Dorn has on Maryland citizens. In closing, If I cannot get recon stance from your department, I will be taking this to the Maryland Supreme Court. Thank you, Stephen J. Price 5702 Meyer Avenue New Market, MD 21774 Email: sprice@e-complish.com Cell: 301-996-8350

Good customer service and informative on average inquiries. Would highly recommend for people…read moreseeking pool as are local and stand behind their product, and will rectify issues in a timely manner

I purchased a home in the fall that had an inground pool installed. Had issues with the previous…read morehome owners not closing it correctly. Did not know this until I opened it up this spring. Had signed a contract with the company that I was told maintained the pool before. Well... when they opened the pool it was a mess, and the team of experts that were sent were as bad as they come.... I called Fox pools and they sent over a guy who took the time to first, clear up what was wrong, 2nd took the time to explain/educate me on what is needed and what to do... I have had nothing but good interactions with their service team to date....

Service department is disappointing. They have failed several times to install, service and repair…read moreour pool and pool area. Twice have they failed to have our electrical box and light switch box in the appropriate area and had to be replaced due to water damage. Pool cover continually coming off after closing by them. Lack of communication in a timely manner and having service calls to our house with a large bill without our knowledge and approval. Should I keep going?

Great customer service. Very helpful when I needed a part…read moreWill be my pool supply store from now on

We have had nothing but great experiences with Goodall pools for more than 20 years. This is a…read morevery reputable, honest, multi-generational family-owned business. I would 100% recommend them for any pool and spa. Jim G.