Was so excited to learn about Harbor Freight in the local areas! The store was close enough to my residence that I could shop there in the near future (post Covid-19). Had a little home project so thought I would utilize Harbor for the first time. Called store at 8:15am to arrange a purchase and pick up at the store later that day. A man who answered the phone declined to accommodate the over the phone order, payment and pickup. He said I could do an online order and pay for shipping. So disappointed as most local hardware and home store will accommodate any type of sale, pre-order, online, store pickup. ACE Hardware, Lowes, Home Depot, local hardware stores in our communities are happy to accommodate a purchase and customer pickup. ESPECIALLY IN THE COVID-19 TIME. Is it not federal and State law that retailers opened need to make accommodation to distance people, not only by letting a limited number of shopper's in the store but by accommodating other avenues to ensure safety? Would it not be safer to order over the phone and do a quick store pick-up?
The person on the phone was harsh, his dementor and tone was not accommodating. The way he spoke was sharp and on the edge of rude and very curt; sounded like he enjoyed saying order on-line and pay for shipping.
Unfortunately, the item I wanted was $9.99 and a few other items added so on-line order was not worth the shipping. I can go to another store to get what I wanted at Harbor Freight. But the bigger picture is I will not even take the time to shop in the store or online in the future. I only deal with companies that appreciate my business and are courteous. read more