I've been banking here for a year and am always happy with…read morethe speed of service and the friendly Service of Kalsoom Shah Relationship Manager . It's a great branch for personal or merchant banking. Thank you Bank of America.

excellent service. free parking under the building in Alexandria…read moremust know your way around. :) The financial services are more than suffecient for experienced traders to beginners. Free webinars and tight security :)

I have found everyone I have talked to here to be a huge help. Will definitely continue banking and…read moreinvesting with them

I love this BB&T location. I went there a few days ago and it was actually pretty stellar for a…read morebank. Firstly the way the inside of the building is, is just really nice. Not the typical bland structure but one that goes with the theme of "old town." Not only that but love that they allow dogs in this location and have doggie treats for them. The customer service here was really good too. Very friendly and nice. I will definitely love making this my go to bank location.

If I could give negative stars, I would. So, I own a business. Normally go to the Gallery Place…read moreBranch in DC, but running late, and needed to run some errands. I just need a little bit of change for my business, $140 worth to be precise. So, I went into the King Street branch, and their flunkee teller couldn't find my business in their system. The manager tried to help her look it up, no dice. After waiting 15 minutes, I'd had enough. They still refused to give me change. Neither the teller nor the manager, Sergio Torrico spoke English as a first language. I told them this was bullshit and walked out. On my way to my next errand, I noticed a SunTrust Bank. I walked in, told them I didn't have an account, and what had happened. They gave me change, and handed me a business card . They told me when I've had enough to bring my business to them. See, common sense banking. I've been banking with the girls who run the Gallery Place branch for nine years, and I'm going to tell them what happened. If no action is taken, I will take SunTrust up on their offer. That sort of customer service is always unacceptable.

Phenomenal customer service! I had an odd bank request so I needed to go inside to make the…read moretransaction. I hadn't stepped foot inside a bank in years and I was pleasantly surprised by the level of service. The bank manager was very helpful and ensured everything went smoothly. Definitely recommend coming here if you ever need to interact with a human :)

I can't believe how this bank is. This is horrible being a Latina. She inspect me more than anybody…read moreelse that I saw before me can't believe the level of racism that I felt and she even asked me if I wanted to open an account there say no, I can't believe, somebody like that in the level of for somebody Latino as well is sad

Nice location. Grungy floors. Only side street parking option! In need of serious renovation:…read moredoors, paint on walls, glass,counters. Places like this in Old Town need a couch for gentlemen. Review: 3

Worst service ever! Theres a way to talk to people and the locked the doors at 1155 when they close…read moreat 12..... i told them my husband died and they told me come back monday they cant help me. Then said oh sorry for your loss. Super racist feeling.

Things have certainly changed for the worse at this branch. A few years ago my wife and I found its…read morestaff to be always smiling, friendly and helpful. No more !!! I recently had a CD mature there and wanted to redeem it and deposit the funds into the checking account there. Very simple -- right? No so fast !! As I am disabled, I called them in advance to ask them the easiest way to redeem the CD. The answer: there is no easy way. There are five pages of documents and disclosures to sign and they told me (rather rudely) it all had to be done in person and in the branch. They would not even mail, fax or e-mail them to me in advance to read. No exceptions !!! We have already changed a couple of accounts to the M & T office two blocks away where they seem to appreciate their customers. I would suggest the same for others. Or even better go to your local credit union.

A great neighborhood bank. I've been a customer for a decade. Staff are very friendly, always…read morehelpful and take time to explain things. Highly recommend!

I was trying to set up an account online, which kept giving me an error and directed me to the…read more1-800 number or to visit a branch. I tried calling first, and they were not helpful at all and said that their systems are exactly like the online systems. So I went into the branch and they had to call an customer service rep line (unsure if it's only internal or not), but it took forever to get someone on the phone. Their end "solution" was "just try to submit your application online again. It should work." Right... because the first five times worked. I finally got another branch in another state to help me! However, since they were in another state, I needed to send some forms in to make it official. Their inability to troubleshoot caused me to go into their branch three times in two days.