I've been a customer for years. I went in for a notary signature in which they accommodated…read more However, when I met the manager and asked for them to fax my document, she indicated they couldn't do it unless it was going to another Wells Fargo bank. Then I asked for a copy of the document (which was 12 pages) and she told me if it was 1 page she could do it but not what I had. I ask you, what kind of customer service is this? The manager should be retrained!. I'm thinking of new banking. I worked in customer service for years and would never treat someone this way.

This branch gives consistent great service hands down! I've been using this branch for years and…read morehave never had an issue! Once I wasn't happy that the drive through person wasn't helping the other tellers on a busy day and I said something, so they changed the policy and now they chip in to assist! I'm only sorry they won't stay open on Saturdays starting this month. Also that they removed foreign currency exchange. I suppose the banking industry isn't doing well in 2023.... I personally moved all my cash into high yield products elsewhere to earn 4.5% interest, something Wells Fargo cannot do right now unfortunately. For local banking they do a very good job at making a customer feel valued and taken care of. They have a great online platform and a great credit card deal!!

Went to this location last night around 8:45pm. There is construction around so it was a bit hard…read moreto see at first as it's on the corner of the building. I found a lot of open parking on the side street once I turned right and just made a small two-minute walk to the ATM. It has two ATMs and is nicely lit for the night time.

TLDR: Felt like I was passed around between two employees with no consideration to my time. Did not…read moreaddress my issue at all, only focused on trying to sell me a portfolio. Received zero customer service at this branch. Complete waste of my time. Came here on my lunch break to request them to remove a $12 fee that was charged to my account. I was greeted by a lady at the front with the stand up desk. She took my license and card in order to look up my account and started asking me some questions to update my profile information and not addressing the fee at all. It looked like she was about to address the fee until there were two more people who came in behind me so I was told to take a seat and wait for someone who could help me. I was assigned to a Merrill Lynch/BOA advisor. So I go with the advisor to her office and tell her about the fee. She starts talking about building a portfolio with them and stuff like financial planning, investments and why I have xyz products with them, etc. until I tell her that I'm running out of time on my lunch break and would appreciate if we could address the fee. She says she can't do anything about the fee, only brought me in here to tell me how to avoid it. Um.. okay? Then why did we just spend the last 20 minutes talking about unrelated stuff? The advisor explains that only the manager can waive the fee which I understood. I stayed in her office while she went to ask the manager, only to come back and tell me that the manager said she had already addressed it. And that the manager was the first lady I talked to. WOW. What a complete waste of my time. To BOA: This is a great example of how to lose a longtime customer.

So friendly! My partner and I came on a Saturday about 30min before they closed. The teller stepped…read moreout to help us and walked us through all the steps patiently. She made sure we were well squared away and kept checking in to see if we had any other questions or needs. Also, someone else randomly came in to ask for directions to the nearby game place and the other teller was very friendly as well and directed them. So shoutout to the team here at least on our visit! We would recommend this spot and would come back for anything that we can't do at an ATM or anything that we might prefer to do in person. The service was great that day and they didn't rush anyone even though it was getting near closing time.

Just want to share my gratitude for Oscar at this location. He's been so knowledgeable, helpful and…read moreempathetic helping me through a stressful banking situation. Thank you, Oscar!

United Bank has been our bank for over 2 decades (before it was United). The teams are always…read moregreat. We now use the Backlick branch in Springfield. Ofelia is amazing at making things work for both our personal and business services. That is why we stay with a regional bank instead of the 'big boys'.

Lee Harrison - could use some customer service. Behind the desk bank bureaucrats will give…read moredifferent answer and "kick the can down the road" response. They will screen you out, and make you sit in their waiting room chairs, to say, "What can I do?" before inviting you to sit before their desk. Go elsewhere for personal service and business banking.

Terrible place. I am trying to send money to foreign country almost 4 weeks! I came back to this…read moreplace four times and always is something wrong. Banker Mr Panzo really don't know what he doing there. He is confused all the time and not helpful at all. Proximate my waiting time is 30min. He sent my money and did not fill at up application correctly. This people waisting my time !!! DO NOT GO HERE!

Staff has always been helpful and friendly but I'm at the point I don't feel safe using the ATM…read moreafter they close. I walk at night and see people just hanging out and partying. I'm assuming they allow bar goers to use their parking lot and it looks like the aftermath of a tailgate party. The trash and beer have been getting worse the last few weeks. This morning there is busted beer bottles in the lot. Just not a good look, Wells Fargo.

ATM ripped my $20 so I went in to exchange/deposit it. Only two tellers were working and it took…read moremore than 20 minutes, despite there only being three people ahead of me. However, once I made it to the teller, she was super sweet and pleasant.

I want to recognize "Berhane"for the great Service she gave me at bank of america she was friendly…read moreprofessional and very helpful l appreciate her support and wanted the bank to know she did a great job!!

A New Yorker is rating. While we're traveling to Georgetown, we needed Chase bank. Luckily, we just…read morefound it! it's located pretty town area. Inside is pretty much spaces and comfortable to use the ATM. Envelopes were there. They close at 5pm Inc ATM so after 5pm, the door will be closed. (If you need, ATM badly, you'll need to go to Chase who also have an ATM at the Parking lot.)

Tetiana was very helpful in fixing my zelle problem! Super nice and helpful. Thank You…read more Hope I spelled your name properly.

We started off on the wrong foot, but we managed to get past it. I had a long & lovely meeting with…read moreCindy & the Manager of the branch (I forgot her name). Both were extremely professional & knowledgeable. Overall, a wonderful experience. (4.10.25)

Trying not to let the sins of the father affect the son here. Wells Fargo as the big corporate…read moremachine, has had some pretty awful press recently, and apparently, it is deserved. I can't speak to that. But Wells Fargo, as a local branch of your bank, filled with fellow residents of the area, seems excellent. I have only been here one time. I do not hold banking accounts with WF, but I have had two loans through them. My bank only recently installed a local branch in the area. I wanted to get some US Government Bonds cashed at my bank, but my local branch does not do teller services at that location. And, I found, no other bank would cash my bonds because I am not a member of other banks. Bank of America used to let nonmembers cash bonds with values of less than $1000, but that policy has changed. I called several local banks and none would cash mine, as I am not a member. You can cash US Government bonds by mailing them in to the US Treasury, but I did not want to because A. Ain't Nobody Got Time for That B. You are supposed to send them via certified mail, and I really didn't freaking want to pay for that. Finally, I called and found that this location would cash my US Government bonds. When I went in, I was really impressed with the excellent customer service. Everyone was extremely friendly and helpful. Everyone introduced themselves to me, some employees even shook my hand. I had a very pleasant experience here, and I was very glad to be able to get my money from Wells Fargo.

My wife and I established our business account at this branch and received less than attentive…read moresupport, especially in applying for a business line-of-credit from the designated officer there. I never received email replies or call backs but when I called the branch and was transferred to her line, she responded to me as if she'd never met me or wasn't familiar. And we have heard nothing regarding the line-of-credit. Thus far, we enjoy banking with Chase but will go to another branch to attend to our direct business needs.