It was time for my 6-month CD to mature so I emailed the relationship banker I met with last time…read moreto set up an appointment. No response. I went online to make an appointment and was scheduled to meet with the branch manager, Mr. Ottley. I arrived at my appointment time and had a total deja vu from 6 months ago. Mr. Ottley was not there. This time Terry Drake was available - the guy I was supposed to meet with last time that hadn't been there for my scheduled appt with him. He informed me Leslie was on maternity leave and he would help me this time. We discussed the CD and it appeared I was a couple of days early to make any changes. This information would have been helpful via a phone call or email before I showed up. Mr. Drake was kind enough to say he would contact me Monday to let me know if he was able to process my changes or if I would need to make another appointment. No call came. So, here I am again, making an appointment online and scheduled to meet with Mr. Drake later in the week. Ugh. It really shouldn't be this complicated.

This particular location is the worst at customer service. Their lead teller is terrible I hate…read moregoing here. I go to the location on York in Towson much nicer people and better customer service.

To note: this PNC Bank location is inside of a Giant store. Even though it is situated inside the…read morestore doesn't mean that you aren't going to get the best service here. They are a fully functioning bank branch with banking hours. Just no drive thru services that I could see. Actually this isn't all bad, if you are in need to some groceries and need to hit the bank as well, why not do it here, it's a one stop and done type of deal. After striking out at another nearby bank branch I came here to make my deposit. I would have rather done it via drive thru, but it is what it is. I came inside all prepared, stepped up to the ATM, did my thing, and was on my way. The biggest downfall is having to come into a grocery store to use this. Only after fighting to find a parking spot.

This PNC is inside the Giant in Laurel, off to the far left side when you enter…read more There is a teller counter with two open windows, and during my visit both teller were available. I asked the teller on the left side what the daily maximum withdrawal is for my account, and she said that it depended on the type of account I had. She asked for ID, looked up my account, and answered my question. Then I went off to the ATM. The ATM faces Giant's checkout registers. The area by the ATM is very open and not secure. The keypad is not covered up discreetly so anyone walking by can see the pin number you punch in. The area is also very crowded and busy with Giant store merchandise and a back room, so privacy is a persistent issue. I would not return to this location to withdraw cash from the ATM.

I waiting in line at the drive-up window for 69+ min?!?! There was only 2 cars in line before me…read more I am not sure why it took at long. They are not allowing people inside (perhaps if you have an appointment?). My transaction was pretty quick and seamless, but there is NO apparent reason for customers to have to wait close to an hour when there are 3 teller lanes , 1 ATM lane and 2 walk-up ATMS at this location.

I had to close an account belonging to my dad due to his passing from COVID-19. I read reviews and…read morethey were pretty bad. I was pretty skeptical but gave them a chance. Well long story short, the customer service was exemplary. The guard at the door was very professional and friendly and the personal banker, Janae, was the best. She was very knowledgeable and provided great customer service. Kudos to the group at this branch.

This review kinda hurts me to give because I have been with TD Bank for nearly a decade, have a…read moreblind loyalty to them because when I open an account with them, they were the only ones that welcomed me with open arms when every bank wouldn't get anywhere near me. Let's just say at that point of my life if someone ran my credit, they ran the risk of getting their computer repossessed. Since then a lot has changed for better, and banks lenders and creditors now beg me to use their lines of credit, and to be honest the change all started with opening this account with TD. Now this two star has nothing to do with the only branch...5 STARS alll day for the staff there, friendly, knowledgeable, and I always end up staying for an extra 10-15 minutes just chopping it up with them before I leave. So I wanted to make that very clear before I go onto my current experience which really surprises me. I understand that banks need to be precautious to protect themselves, us customers, and maintain a safe environment for transactions. So I am all about being thorough. With that being said I've always maintained a good standing with my accounts, which are two checking accounts, and a savings account, constantly moving money between all three of them, and mostly only depositing into one account and the living the money accordingly from there. So I deposited a mobile check for a decent amount that was given to me from a family member that is so graciously helping me with some major repairs to my work truck. Typically my funds are available the very next day, but for some reason they put a 6 business day hold. I get it, it's happened before, for whatever reason the algorithm either doesn't like something so it kicks it to a human. Now the process is this, per TD bank, you call customer service, they send you to the fraud department and then they due their diligence...I totally understand this, have gone through this process for whatever reason, maybe the check had some werid crease, it's a personal check from the bank of USSR ( joking, and if you don't get the joke you're probably a Gen z'er). In my case I think I thought it was one of two things, there's a new box to check if you do a mobile deposit that it totally missed and don't check off or it could've been because the person who wrote the check started to write the date like the whole rest of the world does by putting the day first then the month, then just put a "1" over the "3" which was for the 30th of October. Either way we can resolve this, the check was from HSBC written by a Doctor, who is highly ranked in the military (retired) and makes top tier money. Now to my experience... I call customer service, as always they are willing to help, I love that from TD especially if you call from the app. They transfer me to fraud, and in less than 45 seconds they ask me "tell me about this check" I'm honest and say it's for my truck I had my transmission rebuilt and it was given to me to help me get back to work (I'm in the trades my truck is my office and when calculated every day my truck is in operable it costs me $550). And then after about 5 seconds of silence she said "ok you'll get a secure message in your app within two hours and if the funds aren't released by end of business then they will be held for the full 8 days". At this point I know it's not getting released. This has happened to me before a couple times and every other time they say " Mr Leite your funds are released" so when I didn't hear that I was nervous. To make a long story short, for something that with a little diligence from the representative ( oh this was 7:15 in the morning and she sounded like she just woke up) and my complete willingness to verify to the fullest extent and at their disposal, I was not given that opportunity and now my funds are holding, I can't get my truck, and the shop is charging me a storage fee now of $100. I tried to escalate, and all they did was credit some stuff to my account. The supervisor really seemed like they wanted to help but here we still are There a lot of fraud these days and I'm all about protecting yourself and others, and everyone's explanation is "oh this randomly happens and can happen with any check" I'm like cool!!!! But put a freaking human on there who cares about doing their job right and making sure that us non-crooks don't have to suffer for all the fraudsters. For this TD I give you a 2 star...I'm taking my check to their proper institutions from now on to cash them, and I'll even pay the ridiculous fees at the liquor store. Thanks for letting me rant

Friendly and efficient service from the customer service representative who helped me right away…read moretoday, clean and modern design of a bank, convenient location in the heart of Olney, and plenty of parking outside. On Sundays they're open 11am until 3pm, which is extremely helpful when running weekend errands. I would definitely return. This is the bank to bank with.

Payment processing is the heart of any business. Jaron and the team at Magothy give us peace of…read moremind to know our transaction will go through and they are available if there is an issue we need help resolving. Definitely recommend th

Christine Weaver and Nancy barge and Melaney dues are all wonderful hard working staff who do a…read moregreat Job. Lisa who I can't remember her last name is wonderful and a hard worker. I was the 1st commercial client with 1st Mariner Bank and I am new to Howard Bank who bought them. I am very impressed with them. Mark McCleskey

This bank has very poor management I was in the drive-through I needed a cashiers check I had a…read morelist of appointments to get to they took all my information and made me pull out of the line so they could help someone else then they told me the check was ready and then made me go back and wait in the line with more than nine cars just to get my check I am definitely not recommending this bank to anyone they are under poor management ...

Great credit union ... you have to be a postal employee or retired postal employee to be a member…read more Great rates . Vacation and Christmas club options.