It's hard to understand how the biggest bank in the United States is also the worst but a quick…read morestop into the Chase branch in downtown Port Jefferson helps us understand. It's understaffed, the service is terrible, and it often seems like the employees just don't want you to be there. I've occasionally had a friendly staff member but it's certainly an exception to the rule. Their app is great but aside from the ATM, it's pointless to enter- I'd rather keep my money in a can buried in my my backyard.

Cannot imagine a worse banking experience. Long waits, tellers who are rude and unhelpful...and…read moresupervisors even worse! So the lack of customer service is institutional. Not just a few bad apples. Think you can call on the phone and get something done? Plan on being on the phone for OVER AN HOUR before anyone human even answers. Just to dish out the same bad attitude you get at the branch.

I needed help on their app and the bank manager himself (Steven) even helped me on a Saturday where…read morethey are open until 3 pm!! This is fantastic and he was super helpful and answered all kinds of questions and made sure I was all set. They also have a free coin machine for members! It is fabulous! Prices so beat out regular banks and the ATMs don't charge you a stupid amount of money for not using their ATM. It's a great deal. I maybe switching all my accounts here soon!

I am so please with their bank. From receiving a personal attention to excellent customer service…read more I have not met one unprofessional employee, they seem to love to work and help everyone in due time.

Had an issue with my account. One of the representatives saw the issue, did an investigation to fix…read moreit snd proceeded to tell me it'll reflect on my account within days. Which it did. Then the issue happened again and it's been a nightmare to get them to admit they messed up and demand I pay the funds again, really close to taking legal action as this is the 5th time I'm wasting time to come to the branch and deal with nonsense. Find another branch to do work at because most of the people here don't know what accountability is.

I have been with bethpage many years. Tonight I noticed my card was compromised, I called the…read morenumber for fraud and to have my card shut down I got disconnected four times and the fifth time I got a person that said can't help you computers are down. I do not need my card being compromised again because of the incompetency of bethpage Federal Bank. I will be going tomorrow, shutting my card down,then getting another bank THIS IS TOTALLY UNACCEPTABLE!!!!

It's hard to comprehend the level of bad service I've experienced at this branch. I have been…read morebanking with Chase for a number of years and unfortunately the Miller place branch recently closed so I have been coming to the Mount Sinai branch recently.I gave them a pass a few times but it seems like a constant problem. I walked in today with a pretty clear request. The desk area had no open seats and a large group of people were waiting because there was only 1 staff member present and a woman redirected others to either contact me back another time or to see one of the 2 tellers. The tellers rolled there eyes because they are not able to help then redirect us to a 1-800 phone number with no other help. It's really pointless to have a brick and mortar building at that point. It has finally inspired me to move my money elsewhere!

Katherine McAllister is an absolute pleasure to do business with. She was so helpful and…read moreunderstanding. She had to deal with me going on and on about how awful last few months have been lol. Omg - she's such a trooper. I enjoy working with her and trust her advice.

Friendly and efficient tellers and management. Convenient Parking…read more Rarely is there a line, and if there is, managers step in to relieve the wait time.

Always liked coming here but every single time I've been here recently it seems to get slower and…read moreslower. They have 5 people working there but only two people behind the counter and no one else will help every time I ask. I just stopped in to cash a check and withdraw some money from a separate account and I pulled up to the drive-through sat there for 10 minutes and the line did not move so I swung around and parked and went into the bank only to find a line inside and when I asked one of the employees who was sitting at the desk if they can help me cash a check he said no and told me to go to the ATM. That was not the answer that I wanted because I want to specific bills back and I much prefer dealing with people over an ATM.

It really stings when you are waiting 10 minutes to get to the drive through atm because someone is…read moreat the teller that is conviently in front of the drive through atm. Then You find out when you pull up to it that the atm is down. This happens way to frequently. Very frustrating. Why do they have the atm after a teller. The atm should be in a different lane.

Went to TD Bank in Mount Sinai NY at drive thru to deposit , this teller lady want my td debit card…read moreand my driver's license and asked me if I know my PIN number . What?!!! I'm depositing not withdrawing. And asked me if I know my PIN number , what kind of question is that . Of course I know my PIN number lady! And why she's asking my driver's license , I've been with TD bank for years now and this is how they treat their customer . They need to seminar their staff .