Love this Capital one bank its located on 14 street union square in Manhattan , it's look very upscale it has a cafe' coffe-tea and pastries vibe , something like a Starbucks cafe' or a vibe like you're in Europe sitting outside a cafe' in Paris . there upstairs as well and there a security guard . usually when I'm in lower Manhattan i always come up to this branch . The only reason i gave them a four star there A.T.M computer-machines on 14 street is always out of service the one the leads to from the cafe' on the corner block is always in service and working its very un- convenient especially when your coming from the subway station across the street !!!! P.S. : This branch is down the block from Parsons (The New School) and Amalgamated Bank !!!!! very convenient by the mta transportation: Subway: 4,5,6,N,Q,R,W,L-Trains. 14 street -union square Bus: M14A,M14D,etc bus read more

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If I could give 0 stars I would! On 9/10/2025 at 9:00 a.m I attempted to deposit $1,600 IN CASH at this capital one ATM located at , 853 Broadway Manhattan New York, NY 10003 and the machine malfunctioned the cash was neither returned to me nor deposited into my account. To make matters worse, I was informed that the investigation and resolution could take 10 to 45 business days. That timeline is completely unacceptable. This delay is not only unprofessional but is also placing an unjust burden on me due to no fault of my own. read more

Capital One Bank - Capital one employees telling me it will take 45 days to get my 1600 dollars back in which I had in cash !!!!! - Banks & Credit Unions Near Me - New York, New York

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Large cafe spread across 2 floors just across from Union Square Park. The cafe was previously a Peet's but after the renovations it's now a Verve, which I prefer. They have some pretty good coffee as well as teas, and seasonal drinks. I tried their limited time non-alcoholic espresso martini shakerato and found it interesting. There's lots of seating but can still be hard to snag one as many people tend to stay all day and work here. There's also the occasional homeless person so it's not the nicest places to relax in. They have private rooms you can book to have meetings for work out of. There's also a proper Capital One bank on the 2nd floor and ATMs throughout. The staff is friendly and they have security that walk around often, so it's rather safe. If you are a Capital One customer, purchases at the cafe are 50% off which is an amazing deal! read more

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The Capital One Café surprisingly with precision cappucino, to me if you are a fanatic coffe drinker, pastries not many to chose for, but great enough for basic. With many section area design for seating, staff were nicely friendly and kindly, show around of cafe' space set up. It was very well thoughs out space with practicle working space. If you are looking for place to recharge yourself, and your are visiting near 14th street Union Square Park. This would be a perfect spot. Entire staff are pleasant and no rush attitude, with my personal experience was simply enjoyable. read more

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24/7 ATM vestibule access is no longer available, yet no sign specifies this, the Capital One website for the Union Square location does not specify this, couldn't find a single thing online to specify this. LOVE how you can take customers $ with the quickness but when customers need to withdraw their own $, they're suffocated with restrictions. THANKS for the amazing convenience and THANKS for the UPDATE about this. Just wasted 30 min trekking through the snow for NOTHING. Much appreciated. Stay Great! read more

I found a wallet and tried to return it to this location, the wallet had a Capital 1 credit card and another card issued by TDBANK. In a traditional bank, returning a lost wallet or lost credit card is done with a teller. There are no tellers here, there are reps wandering around with an ipad and a security guard stationed at the door mean mugging you when you enter. I tried to explain to the rep I spoke with at this location that I would leave their customers wallet with them but he had no idea what I was talking about. I took the wallet to (TD BANK) instead, left it with a TDBANK teller who immediately called their customer before I even left the branch! read more

The drinks were prepared well. I think flavor options would be helpful. Staff was good under pressure. It got busy and staff was able to tend to me regardless. The pastries are okay. The poppy bread could have a little more flavor and I think it would've been better warm. The coffee roll was standard. I like the 50% off for capital one card holders because I am one! read more

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Convenient little spot to grab coffee near union square, if you pay with a capital one card you get half off! Hard to beat 3.50$ for a decent iced Americano in NYC :o read more

Nice interior with plentiful seating. However, the service is very, very slow and there isn't much else going for this store. There are a lot of things that they don't have, eg brown sugar jelly, and the staff seems a bit confused. When we ordered, it took a long time for her to understand and we waited over 30 minutes for two matchas. One was just iced and unsweetened, and the other had one pump vanilla syrup. When we asked if the order was ready or not, the barista was confused and thought she had already given us our drink. When we received them, the unsweetened matcha was good, but the vanilla was too sweet and strong. Service is lackluster and waiting time is much too long for a store that isn't particularly crowded. read more

Capital One Bank - Banks & Credit Unions Near Me - New York, New York

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Was just held online for twenty minutes waiting for the only open teller, only to be told he was going on lunch and it would be another fifteen minutes wait. This branch never has cash, and there's always a problem. Steer clear read more

Yet again, a wonderful experience with the personnel at this branch. I had another very important - and very complicated - issue to resolve, and I went here two days ago. A *very* pleasant and helpful banker spent a huge amount of time with me. Yesterday I called the manager to compliment him about the banker, and I first spoke to an exceptionally friendly woman. The manager was also really friendly - and as an aside; he told me that this branch is soon expanding, whereby it will be twice as large. read more

Tellers are usually super friendly, lines are short and perhaps the best part now is that it's not packed with homeless people taking over all the tables in the lounge area as well as the cafe area. read more

One of the worst Banking staff, everyday they have different cashier. They need to hire competent people. read more

Capital One Bank is one of the best bank's I've seen and visited during my time in NYC, located on Broadway, Union Square it also has a Peet's coffee shop inside which is pretty cool. Capital One is a brand I'm aware of, despite being from the UK as they do exist here but they mainly only sell products such as credit cards with no physical branches I'm aware of, even though they did sponsor a major football tournamnet here, the EFL Cup (now called Carabao Cup), which was actually where I saw my team Manchester City lift that trophy at for the first time. One thing I noticed during my time in the States is that bank branches do tend to skimp a bit and aren't as modern as you'd expect to find in a large city back in the UK, but Capital One's location here goes against that stereotype, this branch is large and very modern with a good selection of ATM's. The construction of the store was a little strange to me, having to go in through a heavy door (I didn't see an automatic button for disabled people which was a shame) and then the main bank is through another doorway - I presume this is to give access to the ATM's throughout the night. I did dislike the ATM's in the sense that - They charge a $3 fee if you're not a member of this bank meaning if I wanted to withdraw cash then I would have to pay the fee - I was annoyed I wasn't made aware of this until inserting my card, pin, enter the amount of cash I want etc before being made of the fee - I do understand many US banks charge this fee after a similar experience at Chase, but if Chase bank can warn you beforehand why can't Capital One? - The options to request cash is confusing as it said I could request an account from my savings/checking and something else - obviously if this doesn't apply to certain customers, why does it appear in the first place as I find it just adds confusion? I did find it a little hard to find a staff member without having to go into the main part of the bank after having issues with the ATM but being one of the better banks in the city with above-average facilities and a great view of Union Square from the cafe area, I can look past the negatives to give the bank 4/5. read more

Scott did a great job helping me out with my issues providing an outstanding customer service

REI Coop switched from US Bank to Capital One a couple of months ago. Capitol One STINKS! I've had more trouble with Capital One in a single month than I did in 10 years with US Bank REI Mastercard! PISS POOR CHOICE FOR REI TO SWITCH TO CAPITOL ONE! read more

Coolest Capital One I've ever been too. Here's why: 1) There's a full Peet's coffee shop inside that gives 50% anything if you use a Capital One card. My hazelnut latte was $2! 2) It's right off of Union Square, a fun place to go in NYC especially when their farmers market is up. 3) It's a full service bank with great customer service. Well done, Capital One! read more

Another fun and spacious study spot right in the heart of Union Square. Capital One Bank has integrated lifestyle with banking. You can find your banking needs on the top level. The main floor consists of two ATM corridors and a Peet's Coffee in the center. Service, WiFi, Space, and 50% off coffee for CapOne card members is what makes this space special. The only thing that can be annoying is the messy bathrooms. But if you go to the counter and update them, they will make sure to take care of it read more

Capital One Bank - Peet's Coffee at Capital One Café! - Banks & Credit Unions Near Me - New York, New York

I will never choose Capital One again. I had a credit card that was compromised. Over $1,000 of fraudulent charges were made on my card. I notified the fraud department, but was told that I was responsible for the charges. I don't think they even investigated my claims. No-one at Capital One would help me and now I'm stuck paying these fraudulent charges. This company is a disgrace. read more

This is literally the worst branch if you need to get anything done. I tried to make an appointment and their appointment system was down so I physically had to go to the branch to make the appointment and then come back days later since they have no one working there. After sitting there for 30 minutes a lady comes up to me acting as if I have no idea what a business account is and telling me I was supposed to have brought printed documents. It literally never says ANYWHERE that they have to be printed and they don't even offer an option to print them at the branch. Now I'm going to have to go print the documents and come back later, and I don't know if I even will because of how ridiculous this has all been. Makes me reconsider if I want to keep my personal Capital One card as well. read more

I was in such awe that I did a double take. This branch is beautiful...the embodiment of "a new way of banking." As soon as you walk in, there are the traditional ATMs as you would normally see in any bank BUT there is a twist. This location also offers a free work space with charging ports on the upper and lower level. You read that right! Additionally, there is an adjacent coffee shop for a quick pick-me-up. There are banking employees on the main floor to help newbies navigate the different layout, which is a model that is expected to roll out to all of their locations. No lines! I could have been in and out, but was so mesmerized that I just took a seat. As a former ING Direct customer who was adopted into their family as a Capital 360 customer, I've got to admit that I don't frequently bank in person with Capital One. This experience is a game changer. read more

Linda (I believe she was the bank manager) was absolutely stellar in her customer service when I had issues with Capital One banking a few days ago that I needed addressed. She was patient, attentive, and catered to my individual needs for the situation I brought in. But her professionalism extended to the entirety of the staff, even down to the security guard who watched over my belongings while I had to take an urgent call and down to the the staff who happened to greet regular customers by their name. Management, service, and staff were great! read more

This branch is the worst. The tellers have no idea what they're doing every time I go in there I get terrible customer service. I just waited for a teller for 10 minutes to give me change for a 20 because she didn't know how to do it! And then when I complain to the manager she made it sound like it was my fault and that's how long it takes. Is that a joke? Definitely choose another branch or use the ATM machine they don't talk back. read more

Management is very rude to customers prefer to defend employees and the service is too slow and homeless people sleep here a lot

worst bank ever. do not expect any customer service. i have a small business account and needed asset verification. still have no reply and it has been 9 days since request was sent. meanwhile i had spent 1-2 hours every day the past 5 days and that is a total of 6 hours on the phone. they keep putting me on hold, promising they will follow up with me but nothing happens. please do not use this bank if you want to stay sane. unlike other banks i work with there is no message center in your account to communicate/follow up with anybody. i work with chase, robin hood, principal securities and td ameritrade and they all responded to my asset request prompty if not immediately. this is all very strange. i think they are going out of business read more

I really love these ATMs. Need singles for tip money, you can get singles. Need to take out odd denominations so you can get out your very last dollar, you can do that too. The location is excellent. There weren't any crusties camped out when I went. But they're around. Don't let them know you have a pocket full of singles though. read more

Tried to change my phone number since I have moved and now I only have a cell phone. Guess what the idiot website for Capitol One Bank keeps defaulting to my old home phone which I no longer possess. So, it is now impossible for me to change my phone number at all, since the site insists on sending a confirmation text to the phone number I no longer have. And, no one at the Headquarters or main branch or whatever seems to have noticed this. Here is hoping that the wrong person does not open up my mail and get all of my credit card info, account number and everything because I am unable to change my address and number so now my bills are just being sent to wherever. Stay away from Capital One Bank. read more

I'm so happy I switched banks. There's free WiFi, charging stations, *half-priced coffee* (with your CapOne card) and restrooms here? Awesome, beats TD by miles! This is less a bank and more a cafe with fee free ATMs. I like Cap One generally, but this is definitely my favorite branch. read more

I registered my Capital One MasterCard for restaurant week. I was supposed to get a $10 credit each time I spent $39 or more, for up to five dining experiences.  I only received one $10 credit. I was just on the phone for well over an hour, first with two individuals in the Philippines, then with a Capital One representative in the US, and then with a representative from MasterCard. The MasterCard representative then wanted to escalate this to someone else who would then call me. ENOUGH!!! This is the most horrendous Customer Service imaginable. I ate out eight times during restaurant week and spent a fortune and they would not see to it that I get my $50 credit, AS PROMISED. The Capital One representative I spoke with could clearly see that I qualified. I would never use my Capital One MasterCard during restaurant week again EVER! read more

Capital one treated me like an Asian man on an overbooked united flight. Bank to bank transfer taking over six months. Sad. It's like they don't want to let you move your money. They keep your money after you've tried to transfer to a different bank. Crapital One : filibuster , what email? what fax? what paperwork? But these fees! Chase : DONE read more

Such a good place to WORK / STUDY. If you're ever near Union Square and need a place to chill or sit down with free wifi this is a good place, especially since you don't even need to purchase anything to use the space. read more

Awesome modern space for banking, coffee and relaxing in the center of union square. Love this spot! So convenient and surprisingly cool vibe for a bank. read more

Incompetent customer service, "robot like" service (all tellers gives you the cookie cut answer, lack problem solving skills. Large banking center, 1/3 tellers, who are slow always a line, with a lack of concern. At least they all dress alike; well (relaxer)coiffed/ ponytailS, hair, trousers with the print of the anatomy showing, impecabbly arched eyebrows and short thigh high skirts- dresses. read more

This is probably the best idea for a bank in this day and age. A cafe merged with a bank. You can take care of your banking stuff and right after hang out I the lounge and have some coffee. Great setting is your a person who works from the phone, tablet or laptop. Free WiFi, nice mixture of music and views of union square park and 14th street make is a good setting. read more

Extremely bad customer service on the banking side. Literally sat for 45 minutes with the bank clerks ignoring me when I would ask for an eta I was either ignored or scolded for asking. When they walk by they try to do their best to ignore you so they don't have to work instead of engaging with you. read more

A great branch I came upon yesterday, while in Manhattan. It's complete with modern ATM's, a coffee bar, and some of the nicest, most helpful people around. A case in point is that I asked one of the personnel where a specific address was, and he was not only kind enough to look it up on his phone, but actually walk outside the branch and point me in the right direction! Wow! I wish I'd gotten his name, but kudos to him and to the way customer service is learned and practiced there - because it truly is! A novelty nowadays. Now, if only some of the branches in Brooklyn would follow suit in terms of layout, operating model, etc. Hmm...one can only hope! read more

This bank location rocks! Staff is incredibly friendly, helpful, joyful, courteous! They have staff on headsets too, they're so on top of things. And it's beautifully designed and there's a Peet's coffee shop cafe and lounge inside! With half priced coffee if you use your Cap1 card! I cannot brag enough about the staff. Management is doing this right. Props! read more

I stopped at the atm at this location to withdraw cash (the atms are often down at this location) and the atm ate my debit card. The staff kept me waiting and gave me excuses and lied about a technician coming to the location to retrieve my card. I work in the area and I was told that I would receive a call back but nothing ever happened and there was never any follow up. My card that was confiscated was not a CO card but I am a CO client and I was very displeased with the service at this location. read more

Been waiting for replacement debit to my work address its been more the a week and still haven't got it. I called to customer service to follow up and I kept get same answer that card is on it way, since I have got it, I thought if I will go to the branch a banker will be able to assisted. The banker gave me temporary debit and left me call to the customer service by myself, He just left me at his desk, I tried again and since they didn't helped me either on the phone after many tried few times I waited hoping he will come back and we can solve this matter, but he didn't came back and after few min I just gave up and left the bank. Again I was just trying get a replacement debit card, never thought it would be so difficult. I guess if you are looking for good customer service capital one is definitely not your bank. Very disappointed over all. read more

Love this location! Customer service is great and I love that I can pick up coffee for half the price at Peet's Coffee. There's always someone there to help and plenty of ATMs! read more