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    Capital One Bank

    2.5 (2 reviews)
    Closed 9:00 am - 4:00 pm
    Updated 3 weeks ago

    Services - Capital One Bank

    Personal banking

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    4 years ago

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    9 years ago

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    Sheena M.

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    Chase Bank

    (1 review)

    I am sick n explained that I have memory n concentration problems due to treatments please don't…read moreinterrupt me or I will forget what I'm saying I tried to explain my problem n the clerk interrupted me 7 times in one call then kept putting me on hold until I would hang up so I called back 4 or 5 times to try n talk to them finally I called back n got a clerk from my old branch they shut down who immediately found out where she was n informed me she was in a meeting took down my information then the manager called me right back n she took the time to listen took 10 minutes to let me explain everything that is going that I knew what happened n why n just wanted to know if they could do anything on their end to stop it she told me she couldn't n gave me a few options I could try I thanked her for being so patient with me while the first clearly it took 45 minutes total n nothing got explained n was treated like a bother I wish I could remember her name but she was very rude treated me like I was bugging her by asking her to do her job then be forced to go around n over her in the company just to get a simple no I can't do anything I understand sometimes nothing can be done n that it's annoying to deal with me while I have memory issues but you are payed to be nice to the public especially a long time customer then they pay you to listen to the customer then help she was not polite patient she never finished listening to my problem n was not helpful in any sense of the word in turn making me feel like they don't care about my business n has put a bad taste in my mouth for the company as soon as I finish beating my cancer n can return to work I will be ending my business with them n any affiliated banks n will not do business with them for the rest of my life if everyone worked like your other clerk n manager it would be great that was the easiest encounter I ever had with bank people but the first clerk I wouldn't spit on her to put her out if she was on fire I real life Hate her n the company over how I was treated because she couldn't be bothered DO NOT BANK WITH CHASE Thanks

    Capital One Bank - banks - Updated July 2026

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