Moved from LA to AL recently, was given a *government issued* paper ID until they mailed the card…read more Was back in LA taking care of some things and tried to use this legally valid ID to withdraw money at the drive-thru of this Kenner branch. I was informed by the teller that they do not accept paper copies of IDs. I explained to her that this was not a "copy", this was a *government issued paper ID complete with watermark, government header, etc.* but got nowhere. This paper ID is as valid as a card until I get it, legally. To my knowledge, the teller did not even take out the ID, she saw it through the tube, asked me if I had a hard copy, and simply told me that was not acceptable and sent it back while telling me to try the ATM. (FYI: Teller told me I could get $100s out of the ATM twice, so this caused me to get out of line to try the ATM, yet when I got there it only went up to $50s and it was inoperable. This was probably a ruse to get rid of me in the moment but I just got right back in line until the manager applied some common sense to the situation and did my small transaction). I was told by the manager after waiting for a bit and explaining the situation again that they were "making an exception." There was no exception to be made, the ID was valid based off of their own easily accessible I-9 listing acceptable forms of ID. https://www.regions.com/virtualDocuments/I9_AcceptableIdentification.pdf There is nothing on there about not accepting paper because that wouldn't make sense when governments within the region issue paper identification. I felt like I was taking crazy pills and being talked down to. I received assistance via "Contact Us" on the Regions website and my agent could find no such policy of them not accepting paper IDs (not saying it doesn't exist, but they couldn't find one). Compounding the issue, Regions is based in AL, and it would make zero sense that a regional bank would be so unaware of ID issuance within the region that they would make paper IDs a non-starter. As in: AL issuing a paper ID until they mail the card and then the paper ID not being acceptable at the bank. Such a policy would make it to where people who move within the region are just out of luck and forced to use the ATM until the government can get them their hard card. The employees at this branch knew good and well that not everywhere immediately issues a hard ID card, but chose to be difficult anyway. Excuses were made about LA and AL being different, but this is a regional bank and the standards should be the same. Some serious common sense re-training needs to occur with transactional employees, or at the very least, the employee who refused the transaction at this branch. The policies aren't what the branch and its employees want them to be for their own comfort, they are what they are and I never should have been delayed and questioned and made to feel stupid or like the bad guy. Absolutely nonsensical. You don't get to make your own rules. Formal complaint filed. Have to give 1 star, would receive 0 stars. Dissatisfied is an understatement.

I came in and dealt with Ms. Wendy Palmer and Matt. They were very welcoming, very friendly, their…read moreattitudes were amazing, and they went above and beyond to help me with my issue. This branch is the bomb!!!

I recently opened up a checking account at Liberty Bank (Canal Street branch). I've never really…read morethought much about banking choices but after experiencing the service I've received a Liberty Bank that has changed. This is a black owned and operated bank, full service, and mobile app services available. I'd like to note that the Zelle application is not available at this time. The friendliness of the tellers and account manager Cassandra was a pleasant experience. I also loved the New Orleans and African American art by artist Kevin Williams displayed throughout this location.

Worst banking Institution I have ever been involved with. With a Credit score above 750, I was…read moredenied a loan. Even though i was trying to establish credit with them. As a 100% Disabled Retired Military Commissioned Officer (Vet). I have had over 30 years of banking credit History with Navy Federal Credit Union. I own a home est. above 400k and I bank 50% of my retirement Check. ALL I wanted to do was establish credit with a Black Banking Institution thinking they would understand our struggle. Low and behold. They treated me WORSE than any bank I have ever dealt with, and I have dealt with many. They are NOT my ONLY banking Institution. But THEY are by far the WORST. THEY found any reason to deny my loan, Debt income ratio etc. and when they sent me an official letter, that was NEVER stated. They came up with 4 OLD credit bureau historical findings that were not relevant. HOW COULD THEY BE WITH A SCORE OF 755. LIBERTY BANK IS A FONY, POORLY RUN ORGANIZATION & I WILL SAY IT TO ANY EXECUTIVES FACE. YOU ARE NOT LOOKING OUT FOR THE BLACK COMMUNITY. YOU ARE A PERP AND I AM GOING TO LET EVERY SINGLE BLACK PERSON I MEET IN NEW ORLEANS KNOW THAT YOU ALL ARE FALSE AND A BUNCH OF PERPETRATORS.

Cash Cow is so helpful and the employees are cordial and patient. I enjoy coming when there is a…read moredire need for money.

The worst. Antiquated. Back woods policies. NOT CUSTOMER FOCUSED at all…read more When I I itially opened the account, this bank seemed to be the BEST THING SINCE SLICED BREAD... When you're a new customer they roll out the red carpet... But soon that red carpet turned Into an old dusty rug. The policies & procedures of this bank are outdated, relic in nature & waaaaayyyyy too time consuming. Without going into account sensitive details, a dispute process takes 90 days, provisional credits are provided relative to the case. Trying to get card services representatives on the line is even difficult WHEN INSIDE THE BRANCH. I have too many other things to contend with than to have to sit & hold the line, or wait 90 days for a dispute. This just isn't the bank for a busy business person. They're too behind the times. Late & lagging responses from bank individuals. They just recently instituted mobile banking... Good bye. I'll leave y'all for thr snails.

This bank is the BEST. We were two of their very first customers when they opened this branch…read morelocation and we've been so happy. First and foremost, they know who we are when we walk in the door. They know our names and they always greet us with smiles. The wait time is never very long and they are always professional. One of the best things about this bank is that they refund ATM fees! Yep! Up to $25 lands back in your account monthly, so you never need to worry about finding a branch if you need cash. Another great thing is the interest checking and interest savings. You can choose to have your interest transferred into your checking account, so BINGO! More money in the bank! We've used Gulf Coast for car loans, our mortgage, and have several accounts (like a separate Christmas savings fund). Another bonus is how philanthropic they are and their connection to the community is amazing. They sponsor several fundraisers annually benefitting local charities and are partners with both the Mid-City Neighborhood Organization and Mid-City Biz. We're so glad they're here!!