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    First American Bank and Trust

    3.0 (2 reviews)

    Services - First American Bank and Trust

    Personal banking

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    9 years ago

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    Chase Bank

    (1 review)

    I am sick n explained that I have memory n concentration problems due to treatments please don't…read moreinterrupt me or I will forget what I'm saying I tried to explain my problem n the clerk interrupted me 7 times in one call then kept putting me on hold until I would hang up so I called back 4 or 5 times to try n talk to them finally I called back n got a clerk from my old branch they shut down who immediately found out where she was n informed me she was in a meeting took down my information then the manager called me right back n she took the time to listen took 10 minutes to let me explain everything that is going that I knew what happened n why n just wanted to know if they could do anything on their end to stop it she told me she couldn't n gave me a few options I could try I thanked her for being so patient with me while the first clearly it took 45 minutes total n nothing got explained n was treated like a bother I wish I could remember her name but she was very rude treated me like I was bugging her by asking her to do her job then be forced to go around n over her in the company just to get a simple no I can't do anything I understand sometimes nothing can be done n that it's annoying to deal with me while I have memory issues but you are payed to be nice to the public especially a long time customer then they pay you to listen to the customer then help she was not polite patient she never finished listening to my problem n was not helpful in any sense of the word in turn making me feel like they don't care about my business n has put a bad taste in my mouth for the company as soon as I finish beating my cancer n can return to work I will be ending my business with them n any affiliated banks n will not do business with them for the rest of my life if everyone worked like your other clerk n manager it would be great that was the easiest encounter I ever had with bank people but the first clerk I wouldn't spit on her to put her out if she was on fire I real life Hate her n the company over how I was treated because she couldn't be bothered DO NOT BANK WITH CHASE Thanks

    Hancock Whitney

    Hancock Whitney

    (6 reviews)

    French Quarter

    I love the old-school stylings of this location, the marble, the columns, to me it just FEELS like…read morea bank should. They have an ATM, they also offer foreign currency exchange, although I haven't used that feature, I notice the sign every time I come in. My employer uses this branch as our choice for banking. I have been coming in about once a week for the better part of the last year and I am happy to report the easy of use at this location is the best I have experienced in quite some time. The staff is very nice and helpful. There is rarely a line.

    Although I am not initially happy about the merger with Whitney Bank & Hancock Bank, I do remain…read moreoptimistic that it's going to be better for "me". The Morgan Street Branch, as it's affectionately known, is only 4 blocks from my work in the French Quarter; therefore, it's the most convenient branch for me 90 % of the time. I'm happy to report that even following the merger, it seems like this particular branch was not affected by an influx of new tellers. I love seeing the same faces time after time, as I am a creature of habit and love a little familiarity. The tellers are always courteous and even if the lines are long, they move quickly as it seems that everyone has their "you know what" together. The bank, like most businesses in the French Quarter, is located in a building that is older than all of it's customers. It is an architectural design that is unlike any other banks seen outside of New Orleans. Check out the vaulted (arched) ceiling and you'll see what I'm I'm talking about. However, don't try and snap any photos as it's "against their policy".

    First American Bank and Trust - banks - Updated July 2026

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