This place has the worst customer service and they always have a line!! The service is always…read moreslow!! There is 3 tellers not serving customers and there is a line!! I just understand why people come to work only not to work !! This bank annoys me and others standing online complaining!!! Three tellers standing behind the counter doing God knows what!! They have to better in providing the most convenient help possible!!!

Just went inside to get my debit card. I had my ID on me which is necessary to get your debit card…read more Apparently there is a "new verification" system. Where your information goes through this 3rd party. Naturally, I had a few questions but Rhonda who was helping me didn't want to answer my questions. She also gave me attitude when I wanted to delve into this new verification system because it is hindering me from achieving my debit card. However I was never notified about this new update. She didn't want to share any information she had. Her customer service skills are terrible. If you get Rhonda, do not go to her because she was horrible and she will not be helpful towards you.

I had to open a saving account today. (I already had a checking account at this bank). I called…read morethe bank and told them what I wanted. They said I had to come in. From the time I entered the bank to the time I left was about 2 minutes, which included the time for the teller to transfer funds from the checking to savings! Amazing service and nice, friendly employees who know what they are doing. The last time I opened a bank account at a different bank it took about 45 minutes, even though I had a few other accounts at that bank also.

I went to get a new credit card and open a savings account. I forgot the name of the person who…read moreassisted us but he was a tall black male and he was SUPER helpful in opening everything. He went through the benefits of the cash back step by step and helped me open my account. He was respectful and engaged in a friendly conversation while helping us out. If you do decide to come to Bank of America, check out this one! Extremely clean inside too, and they have parking and an inside waiting area aswell. Multiple ATM machines. That's about it, this is by far the best experience at any bank I've ever had.

Service your ATMs!!! It's annoying that your machines will not accept perfectly fine bills !!! Not…read moreto mention I withdrew cash from one of my accounts at your atm and put the same bills in the sameee bill exacttt machine ....the machine clearly malfunctioned nearly ripping one of my 100s . Annoying and inconvenient! This is my second trip to this location today same problem different bills. I honestly am tired of BOA all together!

It's a great bank. Always ready to go the extra mile. I love the convenience of having LOTS of…read morebranches in the area. I love them so much I've even performed my magic for them at the grand opening at DUMBO and for an employee appreciation day.

Yes yes y'all wanna here about food and food businesses etc etc but this here review is all about…read moreGREAT SERVICE! From day ONE I have received fantabulastic service from most Chase branches and this branch my home branch in particular!!!! They never fail to answer any questions and concerns as silly as my concerns may sometimes be, (I said it) with swift professionalism! I've never had to wait to be attended to and the same goes for phone banking. Now they've introduced swift ATM deposits "it's just like dealing with a teller" I won't see the staff as much but something tells me I'll continue dropping in for my smiles, that lil extra service and yes my lollipop. Today I want to send a special S/O and blessings to their customers as well. Yelp pals you know the troubles I've seen this past week with my lost purse. Well a female customer found it and turned it in after seeing my chase card. Not a dollar of my thousands touched! Down to the last penny, cards, coins etc all there!! Okay the cash was only $47 and coins but you know how it feels like thousands when you lose purse, $$$ and IDs right!? This day turned out to be a real feel good day! Thanks Chase...and thanks to your lovely, honest customers! The End.

EDIT: was reached out to by Michelle P. from the branch who was very helpful and reassuring that…read moregoing forward, these issues will be resolved. She took her time looking into our cards to ensure there was no issue and everything seems to be fine. She provided further action to report in case we have trouble at the ATM again. I feel the efforts were genuine and I hopefully will have no further issues. ATM has never worked anytime I've gone here. Went in branch to send a wire transfer after making an appt with customer service over the phone. I walk in at scheduled time, there is one teller at desk who would have helped 2 people online before me but that's not what I needed. There were girls chit chatting in the back about vacation! Anyway; the personal banker who had his face dug "in ppw" I started to inch over and he finally says after 6 mins you can come over here. We did the wire - IT WAS SENT WRONG. So not only did I waste my whole lunch break coming here, I now had to waste the rest of my afternoon calling and holding for wire dept. I changed my phone number early Feb and he let my husband and I know that once we complete it with him - we will be able to do them ourselves online. Nope. We have to wait 90 to do that transaction which is also extremely inconvenient since I wire once a week if not more now into my stock trade acct. Deposited my retirement fund check which is guaranteed funds into checking and wanted to do a wire and I was refused. First had to wait 2 days to "clear." Fine. I call back after 2 days and they now state I have to wait 7 ADDITIONAL days because that's security they have in place???? What? So I said can I go to the bank and withdrawal cash or make a cashiers check? The answer was yes. I asked the rep to explain to me what the difference was, she couldn't. Supervisors are abs useless as well lol. Once my tax return hits my acct, good riddance! Very disappointed since this is a bank at work acct and the guy who helped me open was fantastic.

Ever since they have changed over from Bethpage and lost their original staff in Lynbrook, the…read morecustomer service has been less than zero. They have an excuse for everything and continuous misinformation. If I listened to them, I would've incurred penalties and charges. The manager is ineffective and dismissive.

The exterior looks alright. This corner location barely has any parking. Every single time I come…read morehere I have trouble parking and the 5-corner's area isn't exactly a nice area to go in circles around to look for parking. I don't really mind parking across the street during a nice day, but when it rains/snows, it is a real inconvenience. Smells a bit funny. There is always a line here even though there aren't many people that actually live in Lynbrook. This Citibank location could use some improving.

I opened an account online. Laziness and all that. I attempted to go in a get a debit card. The…read moreshort Trini Indian lady told me in short terms no. I opened the account online so they cannot help me. I was able to fund it however and I had to show proof as to why I was in Long Island funding my account. My apologies Citibank for following my JOB. I work across the street. The teller gave me a look as if he didn't believe me. I had to show a freaking paystub...to put money in MY account. I let it slide because I didn't want to get loud. So the account was opened on the 3rd. Today is the 19th. Guess who has yet to get a debit card...yep. ME! Walked into the branch again...I was going to close the account and get a new one. Had paystubs (yes Citi. Obviously I'm a scammer), proof of an updated address and my ID and SSN. The lady was all okay until she saw my SSC was issued in 2012. I explained I lost it in a fire and got a new one. Now the back office will have an issue with me closing and opening my account. Her manager had an issue. Could not fund my account because of well...no reason. Bit my earnings were discussed and I was offered a Citi Credit Card. Really lady? If I can't service my BANK ACCOINT why would I dare get a Citibank Credit Card? I left the branch and got on the phone with someone with a Boston accent who told me the branch has the right to refuse me service. I'm going to assume it's my skin color and file a complaint. Thanks ShityBank. You earned your name.

Don't waste your time. They do not honor appointments made to sit with a banker. So called banker…read moreLisa Aquino who works at this branch is extremely unprofessional and probably should look for another industry as banking clearly isn't it. If an appointment cannot be honored by the branch there are several ways in todays world of technology that some type of communication (text, email, voicemail) to show respect for my time instead of having me rearrange my day to make an appointment that I thought I had. Personal Banker Lisa Aquino stated it would have been her responsibility to communicate with me to reschedule and claimed she didn't get around to it. Mind you I was there on time for my appointment. Very unprofessional branch.

Though the parking lot in this Chase is always a pain in the ass to get in and out of, the bank…read moreitself is top notch. The staff is always very friendly and helpful and they're pretty quick and efficient when dealing with customers.

Love the convenience and ease of this Chase bank location…read more Has a driveup ATM at a normal car height, Hooray! It even has a second drive thru lane for that old school shuttle it up, with new age monitor to see the banking associate. You can opt to go inside anytime of day/night with your card to use ATM as well. The inside of location is open and airy. Straight ahead for the tellers and go to either side to see a banking associates for all other banking needs.

Adequate amount of parking spaces. Staff members were friendly. I was able to get my questions…read moreabout my checking and savings account answered and created a new account. The banker helping me walked me through every single step and told me all my options. He also helped my mom check up on her account and was patient with the both of us. Everything is so calm in there. I wish I worked there! The staff members are all so young! In addition to excellent customer service, there are also free bowls of dum-dum pops around and free coffee/tea/hot chocolate. There's a drive through area outside as well and an ATM section in the entrance for after the bank is closed.

ln the past several months i have not been able to get into on line bank without being asked if I…read moream human,over and over. When I call customer service I am told they are doing work on the system, or maybe its my lap top ,or maybe I try my cell phone. So far today i have tried 4 times no luck.... think its time to try a new bank.. I have been a member for over 25 years ...

Horrible customer service…read more Man!! Front desk left empty for over 30 minutes, I stood there and timed it with my 1 hour break. Customers complaining around me for no service. No management seems to be on the ground. Kind of crazy to think about joining this bank. My father is a brave man. Hang tough pops!