Ever since they have changed over from Bethpage and lost their original staff in Lynbrook, the…read morecustomer service has been less than zero. They have an excuse for everything and continuous misinformation. If I listened to them, I would've incurred penalties and charges. The manager is ineffective and dismissive.

The Elmont location was closed for a short time, and I have been coming to this branch in Lynbrook…read more I don't have to worry about parking, good location. The only negative is that there's only 1 ATM machine.

I was going to complain about lack of parking. I am tired of not being able to use ATM because…read morecheap idiots like "review u". He or she is not willing to put 25 cents for the parking lot right across a fence that divides the bank parking and the restaurants parking.. It's very frustrating when there is no one in the bank and not a single parking spot.. Because cheapskates are not willing to shell out a quarter and have the nerve to complain feeling entitled wanting something for nothing.. The signs posted all over the lot says parking is only for bank use. Majority of this country has a relationship with Citibank one way or another that does not give them the right to disturb customers actually going in the bank. I could imagine what the manager was thinking listening to this free loader trying to save a quarter. As far as the service I find this branch very easy to do business with and staff courteous and helpful. Don't believe everything you read there two sides to every story the real victims here are the people that can't park to actually use the bank..

Citibank credit cards really suck. I've had one for years and recently they posted a whole bunch of…read moretransactions from 2025, as if I owe them now in 2026, with no descriptions so I had to research this whole thing because they didn't know what was going on and they re-issued me a new card thinking it was fraud I now have to go through the trouble of waiting for this new card and changing all my automatic payments because of their mess up. They could care less all they could say is oh it'll be off your account by tomorrow. That doesn't help me now.

There staff is always very VERY helpful and pleasant…read more A have dealt with a number of people here at this branch and always leave feeling that I was helped and listen to

Needed to use this bank while my son was in school upstate. The branch was easy to park at and the…read morerepresentatives were quite helpful!

I had to open a saving account today. (I already had a checking account at this bank). I called…read morethe bank and told them what I wanted. They said I had to come in. From the time I entered the bank to the time I left was about 2 minutes, which included the time for the teller to transfer funds from the checking to savings! Amazing service and nice, friendly employees who know what they are doing. The last time I opened a bank account at a different bank it took about 45 minutes, even though I had a few other accounts at that bank also.

This place has the worst customer service and they always have a line!! The service is always…read moreslow!! There is 3 tellers not serving customers and there is a line!! I just understand why people come to work only not to work !! This bank annoys me and others standing online complaining!!! Three tellers standing behind the counter doing God knows what!! They have to better in providing the most convenient help possible!!!

Just went inside to get my debit card. I had my ID on me which is necessary to get your debit card…read more Apparently there is a "new verification" system. Where your information goes through this 3rd party. Naturally, I had a few questions but Rhonda who was helping me didn't want to answer my questions. She also gave me attitude when I wanted to delve into this new verification system because it is hindering me from achieving my debit card. However I was never notified about this new update. She didn't want to share any information she had. Her customer service skills are terrible. If you get Rhonda, do not go to her because she was horrible and she will not be helpful towards you.

I love Ali!!!!! He's the kindest person And he makes the experience at the bank so much better. He…read moredeserves a raise!!!

The Internet says this location was "permanently closed" but I went there today and it was open,…read moreand very busy. There was notification to empty safe deposit boxes came in mail yesterday. Looked like a "run" in a stock market crash. There was a Fire Department ambulance and a Police vehicle having some activity at open front doors of this bank. Problem for sure over there.

ln the past several months i have not been able to get into on line bank without being asked if I…read moream human,over and over. When I call customer service I am told they are doing work on the system, or maybe its my lap top ,or maybe I try my cell phone. So far today i have tried 4 times no luck.... think its time to try a new bank.. I have been a member for over 25 years ...

Horrible customer service…read more Man!! Front desk left empty for over 30 minutes, I stood there and timed it with my 1 hour break. Customers complaining around me for no service. No management seems to be on the ground. Kind of crazy to think about joining this bank. My father is a brave man. Hang tough pops!

On paper, this would've been a great Credit Union. Except the technology is flunky, which becomes a…read morerepeated issue. Even when I was accepted for the Visa card, and applied all of the correct verification information (name, address, SS #, etc) it didn't recognize it as accurate and locked me out of signing the form. Despite it being the EXACT same information as what's contained in my account. I have emailed side by side comparison screenshots of what is contained in my Ocean Financial account and what I entered into the form, and it is the exact same. Yet the site to sign the form claims it to be inaccurate. Nothing was fixed. It has been nearly 3 weeks of going back and forth, emailing and calling, with no progress. Perhaps if I lived closer to the physical branch it would be more convenient to resolve this issue. But given that the location would be inconvenient for me, it makes this entire process very frustrating and difficult.

Great place to bank. People there are very friendly and helpful. I am happy to be part of a…read moreCatholic Credit Union.

Schneider Vincent was a very helpful and knowledgeable banker. His vibrant personality made our…read moreexperience enjoyable! Thanks for helping us!

This location is literally the worst. Every time you go in, you're waiting for 20 mins minimum. I…read morewent in today to get change for the business I work for and the teller was taking forever. They only have one and she was too busy flirting and giving the customer her number !!! So unprofessional and I REFUSE to ever go there again