I was referred to this office by a salesman at Chico Subaru. Unfortunately, after six months as a…read morecustomer, I wish I had gone somewhere else. This was my first time going through the insurance process, and looking back, I feel like my lack of experience was taken advantage of. I trusted their guidance, but later realized I was paying for coverage that didn't really align with my needs. At the beginning, I was given several discounts (like a student discount) that I later found out I didn't actually qualify for. When it came time for renewal, my premium increased significantly after those discounts were removed. The most frustrating part of my experience was the lack of support after I was in an accident. They were very unhelpful during that process, and I ultimately went to seek help from another local Allstate agent. I ended up canceling my policy. I did have to pay about 10% of the remaining balance (around $20) to close out the policy. Overall, the experience left me feeling like I wasn't properly guided through the insurance process, especially as a first-time customer, and that my trust in their advice wasn't respected.

They quoted me one price, which I paid and I thought I was good to go. I checked my bank account as…read moreI regularly do and discovered two charges from them for different amounts. They neglected to tell me that they bundle insurance without your permission or knowledge and gave me a "renters" policy. I own my home and didn't need their renters policy. They didn't tell me - they just did it and charged me extra. I immediately cancelled and will be reporting them. I DO NOT RECOMMEND.

If I could leave zero stars I would. I have had this particular agent for a few years now. I…read morecould not be more dissatisfied with the lack of communication, information and help to want her client to do well and get the best pricing possible. She had no problem taking our money as the broker to benefit rather than share other options. it was VERY annoying and disappointing to find out from our mortgage company that they themselves would be happy to pay the homeowners insurance after already paying out of pocket to this firm. Kathy also told us that no mortgage company will pay for both policy's in California due to us having to have two for the fire coverage. Well turns out they have NO problem paying both. I cannot tell you how many text messages , calls and emails I had and have sent to Kathy to get NO RESPONSE! bad business which has resulted in us parting ways with her and taking our business to Allstate . BUYER BEWARE!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Chico, CA area since 2021, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0N03135

Ashley is very professional and helped me same day with my quote and new policy :)…read more - Matt

From the owner: Ashley Batt Insurance Services is a broker that specializes in providing comprehensive property and…read morecasualty insurance solutions. We tailor to meet the unique needs of individuals and businesses. We go above and beyond for our clients to ensure the best rates and coverages.

Very knowledgeable staff great rates and claim services.read more

I have needed insurance for many different personal and business needs and this company has…read moredropped the ball every time. The response rate, prices and services fell fall short of what I found elsewhere. The best company I found for car insurance is the biggest one. You know who.

Acceptance Insurance, Elysha Moore did a fantastic job helping me for the second time with my…read moreinsurance. Elysha is phenomenal at what she does, very professional, patient, helps you understand and get to a very satisfying adjustment when dealing with your insurance. I really appreciate her help and expertise and definitely highly recommend Elysha Moore at Acceptance Insurance.

Kriste was such an amazeing help got my quote and insurance in no time such great energy you made…read moremy day highly recommend

Great office in chico. Reliable. Trustworthy. The team is there to help customers and always going…read moreabove and beyond to do so.

Tim is great and knowledgeable. On the other hand, Vanessa Is not. Example: i emailed her asking if…read moreshe could assist me with making a payment through the State Farm automated telephone system. I explained that I tried making a payment via phone after hours and in order to do that, i needed to provide a "key code " and i asked her to please provide that to me so I could make a payment via phone on my own. Her response was "I've never heard of that, it must be a system error!" That was her reply via email! I was in shock. She didn't even try to find out. I don't appreciate that type of response. I expected her to look into it and get back to me at minimum. I now know that the "key code"is found on your billing statement which is mailed out each month to customers. I am frustrated and feel that I may have to consider taking my business elsewhere.

I enjoy dealing with Cristabel team member at your office on my insurance.Service with you is…read morealways timely and pleasant.Thank you so much for your excellent service, patience and consideration of my insurance needs. I hope we can do more business in the future!

Great service when you call the office. Staff very friendly and helpful. Answered all my questions.read more