Ok so ...... Long story short I had been on the phone with cost u less for 2 hrs trying to figure out what was going on with my policy and the people on the customer service line are rude and pretend to drop the call and or will keep transferring you to other people who actually don't exist then it just pushes you to the beginning of the button pushing program to start all over again . If I was reviewing the customer call center I would give it negative stars . After the run around I decided to drive to Chico ( a 40min drive for me) when I got there I had to wait a little bit I think that is normal . I am rating 5 stars for one reason and one reason only @@pedro@@ he was very helpful in listening to the trouble I was having and helped me with getting things resolved and at a great price . I really appreciate the customer service he provided and he should be recognized for the great job that he does . Thanks again Pedro read more

Francisco at the Chico location was polite when he sold me a policy, but at the end of the policy when the company sent me a letter that I owed them money for cancelling the policy before it's end - when I was confused how this could happen - he said, "Francisco out" over the phone and hung up on me. read more

I really hope someone takes the time to acknowledge the fact that Michael G. at the Reading location is harassing his female customers and being really disrespectful and saying inappropriate and sexual things that I'm to the point where they feel uncomfortable and have complained to other employees. He's a manager and needs to be fired or demoted that is unprofessional and disgusting. He makes the company look bad and has been doing it for a while now. Someone needs to take the time to have a sit down with him, or some kind of repercussion. Other than that the Chico location has been very helpful and seems to know how to answer questions and help get insured within minutes. They will take the time to explain everything and break it down so there's no misunderstandings and will help you find the cheapest insurance that is most reliable. read more

There's a big misunderstanding when I first got my insurance and Francisco helped me correct this mistake. He also helped me with my policy was quick, fast, very efficient, and very understanding. He made this whole process so easy for me and that is why I chose this specific insurance. Thanks again francisco for making this as easy and for making this whole process quick!! read more

Francisco Torres the agent was fast efficient, knowledgeable, completed paperwork in a timely fashion, got me out of the office in an hour. Office hours are open till 6:00 really convenient for people getting off the freeway are coming from work. Conveniently a block from the DMV. I would highly recommend this insurance agency. read more

This insurance company is the worst insurance company out there! There so bad I don't even know what to say! They would only give me liability at first and told me I had to call back on a certain date to get full coverage. They charged me 328.00 deposit that I'll never get back and I was only with them 3 weeks. They gave me the run around for weeks to try and get full coverage to no avail!!! Please anyone who reads this stay away from cost u less aka aspire!!! read more

SCAM!! SCAM!! SCAM!! So I recently called this place and a guy named Carlos directed me to some other person to talk to. This "agent" named Heidi was rude & aggressive when you would talk to her. They said they do insurance with Western General Insurance and gave me these deals that were too good to be true. I then proceeded with this process and she told me to pay through on my email through another website called "Freeway Insurance" & I stopped to assure to ask "I thought the insurance was called Western General?" and she gave me a false spiel about how they are "paired up" with them. Don't fall for the tricks and aggressive behavior they put on you. Also Freeway Insurance is a scammin ass hoe read more

Highly recommend Francisco, my dad speaks very little english and I dont really understand insurance, but he was able to break everything down and explain in both languages so he could add me to his policy and for once I didn't have to translate. Great service read more

This place has amazing service especially from Tyler Nelson. He helped me lower my insurance by getting rid of things I don't need and ensuring that I am able to afford insurgence for the rest of my payments. He was kind and understanding and the energy was awesome. 10 out of 10 recommend seeing Tyler!! read more

Bee lee is a fast and efficient at what he does. And what does he do you may ask. Well let me tell you. I walked into the Chico cost u less kinda confused of what exactly I needed and with some info Bee answered my questions and found what I was looking for. Thanx Bee read more

Tyler was such an amazing sales person. He was nothing but nice and genuine and made sure to get me the best deals ! I really appreciate him and I will definitely do more business with him in the future . read more

Great customer service got me the best policy for the best price and I did not know that they are a broker so they can give you a quote on more than just one auto insurance company which was heaven sent to me highly recommend them read more

Tyler was great. Helped me get a better deal on my insurance and was very patient with me. I had my 10month old with me and he was throwing a huge fit. Tyler went out of his way to help entertain him. Good deal and Good customer service. read more

Pedro called to tell me about a missed payment but then told me he could find me a better deal & he did. He was fast and efficient and was also EXTREMELY friendly and helpful. read more

Had to renew/get a new policy and Claudia was the one who helped me. She was personable, able to save me more money, and provided some sick beats while we waiting for things to load . It is always appreciated to have someone be helpful and getting it done quickly! Thanks Claudia! read more

I've been going to Cost U Less for years and was always happy with it. A year after I moved to Chico, I had to finance a car and Pedro really went above and beyond for me. He stayed late to talk to the dealership so I would be able drive off in an insured car. I've seen him periodically for the last few weeks and hes always so polite and helpful! A really down to Earth guy; and that's a great quality to have in an insurance broker! I would definitely recommend Cost U Less if you need insurance. They'll always work with you to get you the best deal possible. Go there and tell them Theresa sent you! read more

I had the pleasure of working with Claudialy Villalobos, she literally made the insurance process so easy and stress free, we worked over he phone past her closing shift hours and not once did I feel rushed or as if she didn't want to help ! Thank you for all you did and helping me secure the best price for car insurance read more

Bee Lee was able to help me look for a list rate, get me on a new insurance, and cancel my old one. Had my best interest in mind and worked diligently to get me the best options. Thank you dude!! read more

Cost you less is great! Nice staff and they always have appointments available that work for me! I usually work with Leah and she is super nice! I would recommend going here to anybody! read more

I was searching for car insurance and was on my with fifth call trying to get the best price. I talked to Claudialy Villalobos she was extremely helpful and personable. Its hard to find that now days, I will call back in the future for my insurance needs. read more

The service there was very helpful. Fast and simple service. Cheap pricing on coverages. Thanks C. Villa. for getting me in and out.

Claudialy Villalobos at cost u less was a HUGE help!

Cost u less found me a great deal for my auto insurance, at a reasonable price. claudialy did a great job working with me to get in and out as fast as possible. She was friendly and efficient. She kept me posted on progress through paperwork. read more

Visited Cost-U-Less yesterday to switch over my car insurance to a new carrier and was extremely impressed with the service I received from Pedro. He has helped my boyfriend in the past and I was glad to get him as well! He even stayed late to help me add a second car to my policy and was very nice about it all! He encouraged questions but made everything so clear that I didn't really have any. He was also very clear about all of the "hidden fees" that most people would just have you sign for. Great service and really glad I switched over :) read more

Pedro is the guy you want to see. Fast, easy and cheaper than any quote I was given from everyone else in town. I think I even have the lowest rates out of all my friends. read more

i went in to change my policy due to changing jobs and pedro helped me through the whole process and answered any questions i had and found me the lowest rate and gave me advice for what to do with others on my previous policy. great experience great service read more

The service is great & the staff are all very friendly & helpful. I would go to the chico office over the oroville any day ;-)

Cost U Less Insurance in Chico is awesome!! I was in a pinch and needed insurance that day so a friend recommended Cost U Less. When I called, I was able to get an appointment within an hour. When I got there, I was warmly greeted by Leah who made my entire experience a great one. Leah was super friendly and instantly put me at ease. She was very knowledgeable regarding all of the various plans and options I had to choose from. I never felt like I was being "sold" something and she answered all of my questions and concerns while helping me choose the best options for my situation. When I walked in to Cost U Less, I was prepared to spend a long afternoon in there, but Leah was so honest, helpful and well versed in her trade, that it took less than 45 minutes for me to walk out of there a very pleased customer! Purchasing car insurance can be an overwhelming situation, especially when there are difficult variables to work around. But Leah effectively guided me through everything with a smile and I actually found the whole experience enjoyable. Since then, Ive had to call her several times regarding another vehicle I need to insure and if she is not available at the moment, she always returns my call in a very timely manner. So, if you are in need of an honest, friendly, and knowledgeable insurance agent, don't hesitate to go in and see Leah at Cost U less. I guarantee you won't regret it. read more

I just want to let the people in Chico know that Claudialy Villalobos of Cost u less was very fast and efficient when looking for insurance on the computer. She was nice and very professional. If I had to go and get insurance again I would definitely give Claudialy a call and set an appointment asap. read more

What a freakin joke! So they private messaged me about a week ago asking me to either email or call regarding the situation so they could rectify it. NOPE!! I sent them an email stating ALL my grievances with them including the fact that I still have not even received my refund! Did anyone contact me back? No! Did anyone try to fix or figure out why I am getting the worst service possible? Nope! Seriously do not even both talking to these people. Fork over more money and go through something more trusting. They will take you for every penny you have and give you shitty service in the end. I am so pissed and about to actually take this to the BBB. That's right! Maybe somebody should investigate how freaking shaddy this company is. read more

Tyler Nelson at cost u less insurance is very nice guy. He find me a great price for my auto insurance. If you looking for car insurance I recommend you go there. read more

Great office and environment! Pedro is very friendly and professional. Is on top of it all. Very helpful and did everything he could to help me save money on my insurance! Thank you! read more

Just want to say thanks to Tyler and Jessica from cost u less Insurance they did a great job and really helped us to get affordable insurance. read more

I went to get a simple SR-22, i was told I could get an extension for my first payment of 250$ which little did i know that the 250$ has nothing to even do with my SR-22, so i called to get an extension on my payment, and they told me i needed to make that claim 48 hours after I had came in. When I was with Pedro (guy who almost tried to give me insurance for my vehicle and took advantage of the fact that I had no idea what I was really doing besides getting a SR-22) he mis-informed me and told me to come in or call anytime to get my extension. So When i called and asked for the extension the woman whose name i Dont know, told me i had 48 hours to do that and it was too late and her hands were tied and basically saying she had no time to work with me. which was very rude. So i asked to cancel my payment and she then told me that no matter what they were taking my money! NEVER WILL I EVER DO ANYTHING THROUGH COST-U-LESS AGAIN. By the way Pedro told me to right a review on him so he could get his boss of his back, very unprofessional if i do say so myself. Boss of pedro i hope you see this. read more

Will never refer a friend to this place. Its a straight up robbery. In reality you don't save any money. Pay a few dollars more and avoid broker fees, monthly payment fees, and ridiculous fees to make changes on your policy which you can't even do unless your in an office. I went in a couple of weeks ago and it wasn't my first go around with these guys, my friend "joe" got a policy with an sr-22 because he got a dui, they said that the reason he had to pay over $400 to start his policy was because of a dui on his record, that was a lie, the insurance company only wanted $50 to start the policy, the rest was just fees, well he decided to sign up anyways, he went to add a car to his policy, and they wanted to charge him some fee for making a change to his policy which was $40. The agent went to talk to the manager and said that it was in the paperwork that he signed however nothing was ever explained. He goes in to make a monthly payment then they say its a $10 fee to pay in the office. He ended up canceling his policy because of all these fees they have. He would rather not drive than to have insurance with a crooked company like this. I'M WARNING EVERYONE, STAY AWAY FROM THESE GUYS! THEY TAKE ADVANTAGE OF THERE CUSTOMERS! read more