Dealing with Shannon at Swedes Real Estate was a waste of time. We reached out with a…read morestraightforward inquiry about a long-term beachfront rental, and instead of doing her job and actually helping, she told us to just "look on the website." When we followed up for clarification, her response was dismissive and basically boiled down to, "we don't have what you're looking for." That's not customer service, that's laziness. Shannon made zero effort to understand our needs, offer alternatives, or even pretend to care about earning business. Honestly, if this is the level of "help" she provides, I'd question why she's in real estate at all. Either she can't be bothered, or she simply isn't capable. If you're serious about finding a rental, do yourself a favor and look elsewhere -- because you won't get professionalism or effort from Shannon.

RENTERS BEWARE - Recently rented a property off of VRBO that was managed by this group. Because the…read morelocation was further down the beach from the rest of our group I had to cancel. On VRBO it states that you will receive 100% refund if cancelled before a specific date. I cancelled a day after I made the original reservation, and well before the May deadline. They kept almost $100 of our original deposit and will not give the full refund. I will never rent from this company again, and neither will the other 250+ members within our Jeep club. Absolutely disgusting way to take advantage of and steal from hardworking families just trying to enjoy a vacation with their friends. Note, they received 1 star because I couldn't give it ZERO! Edit after their response - attached is the only cancellation policy I saw, and to keep almost $100 for a booking that was cancelled less than a day later is a sh*t policy and not renter friendly regardless. The email I received after booking said they would keep a fee but it NEVER stated how much. Regardless, our Jeep club will never rent from this group, and if you do, just make sure you really want it, and don't mind paying extra for linens for the house, those aren't included either.....