We recently used Window Mart to install our basement windows and new doors in our home. This was…read moreour second experience with Window Mart - we used their services previously and were so delighted, we invited them back. Denys was our project manager who communicated several days before the exact time and date of our installation and sent a detailed email of what to expect and how we could best prepare for their arrival. We were delighted that Maks and Mike travelled to our home in Whitecourt from Edmonton. Despite the distance they were prompt, showing up exactly on time for both days of our installation. They worked quickly and efficiently to install all windows in a single day. They worked around our dog and our daughter who works remotely to ensure her schedule was not impacted. They were very polite and respectful, even removing their shoes every time they walked in and out of our home. During the second day when they worked on our door installations, they were so very careful with our framing and siding as they installed doors that fit with an almost perfect seal. Their attention to detail was impeccable - they were so meticulous that they installed one window twice as they didn't quite like the fit to ensure our compliance to code for an evacuation route (an upgrade we were making to be able to classify one basement room as a bedroom). We couldn't say enough positive things about Maks and Mike - we'd happily use their services again.

I am updating my review to reflect my direct experience with the Calgary project…read more My concerns are not related to aesthetics or minor preferences, but to the lack of clear disclosure, inconsistent guidance, and the final outcome not meeting the functional requirements that were clearly communicated. During the initial discussions, I specifically communicated that my primary requirement was to improve natural light and overall usability of the space. However, important product limitations were not disclosed at the time of decision-making. Specifically: * The impact of vinyl frame design on usable glass area was not explained prior to installation * This directly reduced the amount of natural light compared to what was discussed * This limitation was only clarified after installation had already progressed In addition, there was no written documentation in the contract or in any manufacturer materials provided indicating that adding a storm door could impact or void the warranty of the main entry door. This limitation was only communicated after installation through email. Even then, there was no clear, consistent, or actionable solution provided. At one-point, limited options were mentioned, but without a clear recommendation or a warranty-supported alternative. This resulted in a situation where: * A key limitation was not disclosed at the time of purchase * The customer is later restricted by that limitation * No clear or practical path forward is provided From an installation standpoint, the process raised additional concerns. Multiple service visits were required to address issues that, in my view, could have been avoided if the installation had been completed correctly the first time. During follow-up, a senior inspector from another team reviewed the work and identified issues that had not been addressed earlier. This highlighted inconsistencies in the initial installation work. There were also instances where basic installation details for basement windows, such as proper end dam handling, required clarification during inspection. This added to repeated visits, delays, and overall complexity of the project. While the Calgary team did respond and attempt to address concerns, the number of follow-ups and the need for escalation indicated gaps in execution and consistency. I appreciate that the team remained responsive after the issues were raised. However, for a project of this scale and cost, clear and complete communication at the outset -- along with consistent installation quality -- is essential. I also note that Window Mart's official response acknowledges that certain details could have been communicated more clearly. In this case, the issue is not just about expectations, but about key functional limitations not being fully explained at the time of decision-making. This experience highlights the importance of: * Getting written clarification on technical limitations * Understanding how product design affects actual functionality (not just appearance) * Ensuring installation quality and consistency from the beginning * Confirming compatibility and warranty implications before finalizing decisions This review reflects my actual experience so that other homeowners can ask the right questions and make fully informed decisions before proceeding with similar projects.

Our experience with All Weather At Home has been extremely frustrating. We ordered a window through…read morea Kelowna company on April 3, which in turn ordered it from All Weather At Home. On installation day, the door had a major problem -- it required extreme effort to open and close. We didn't want it installed, but we were assured by All Weather that it could be fixed with adjustments. Instead of taking responsibility, they blamed the installer and made him tear off all the moulding and move the door half an inch. This did not solve the issue. We were then told the window had to be paid for in full before any warranty work would begin. We paid, with hesitation, believing it was our only option. Over the next several months, they returned multiple times -- often arriving without the proper parts or tools, and even forgetting which parts they had already replaced. Now, five months later (in September), the door is still not fixed or properly finished. Once All Weather realized they could not fix it, they dismissed the problem and told us it was "good enough," even though the door is still difficult to open and close and is missing weather stripping. As an elderly couple, this ordeal has been exhausting and stressful. After months of delays, excuses, and failed fixes, we cannot recommend All Weather At Home to anyone."

We had them quote replacement of three windows. We were told by our estimator that they would keep…read morethe old trim on 2 of the windows ok fine. The windows were supposed to be 32 inches wide. We proceeded with the order come install day the windows are wider than we agreed upon and the installers say they can't keep our old trim and they didn't want to install any trim at all. We now have exposed framing. Our salesperson blew us off and so has some woman named Samantha. Due to their actions I had to drop more money on custom blinds and now I need to hire some to fix the mess they left behind. It has been over a month and they have not returned our calls and emails. I will be exploring my legal options. So my $4500 windows are costing me way more due to new custome blinds and repair/restoration work required.

I am extremely impressed with Durabuilt. We purchased our windows from them 20 years ago, and when…read moreseveral panes recently became foggy, I was concerned about the cost of replacing them. From my first conversation with Boris to working with Bryan, the manager, the customer service was outstanding. They listened to my concerns, treated me fairly, and worked out a fantastic deal to replace most of the affected windows. What impressed me most is that they stood behind their product and took care of a customer 20 years after the original purchase. So many companies focus on new customers and forget about existing ones, but Durabuilt did the opposite. A huge thank you to Boris and Bryan. Their professionalism and commitment to customer satisfaction turned a disappointing situation into a very positive experience. I highly recommend Durabuilt.

We have an issue with a sliding screen door, called Durabuilt and they were able to send someone…read moreout the next morning and addressed the problem for us. Throughout the process, they had good communications, checking in with us to confirm they were on their way.

I had to choose a 1 star because, 0 stars are not allowed…read more You looking for trouble! Then let them install your windows, from lousy workmanship, to total ignorance for some of the materials they offer. And then totally ignoring your request for service, it's been only 1-1/2 year when they finally finished the installation started in 2023, and they already do not return a request for service. Can you imagine what they will do after years of the install in case you want to refer to their warranty. Stay away from Ecoline windows Mike

We had 4 bedroom windows and 1 patio door completed by Ecoline…read more We originally went with this company as they told us that there were no glass delays for them and that everything was made locally. This was in 2021 when this was an issue. This ended up being untrue and everything was delayed. Install was finally completed in Jan 2022. Our patio door was the first issue that I noticed. We could barely open it. It took me over a year and countless visits by their techs to finally say that the door was defective. I stayed home for dozens of these visits missing work and activities/family time, and no one would take notes or submit paper work and it was ALWAYS me following up with the company for anything to be done. Their trim work is also done so poorly, it splits within weeks to months after install. They told me if I wanted it done nicely that I would have to pay extra. They also use a copious amount of caulk to fill in any gaps on the exterior. They also damaged our walls and new flooring during the install. We had other windows done by another company as we were fed up with Ecoline and this was not an issue for any of their windows. I am now dealing with our replacement patio door. It is bowed and now leaking cold air into the house. I have reached out to them, and of course I know this is going to be a painful process to get anything rectified. I do not have any hope that they will do anything. Lastly, they demand payment upfront and before any work starts. They will just stand there until they are paid. This is because the company will make the workers pay the company if a client does not pay. Highly unethical. A client should be able to pay once the work is done and you are satisfied, not before. There is no hold back in case poor work is done. I have lost countless work days, time with my family and energy with this company for them to rectify their issues. They are unwilling to make anything right. Stay away from this company.

Shawna is fantastic! I'd been hunting for some very rare, long discontinued glass for my old car…read morewith not much luck. Shawna was able to find me two pieces all the way in Texas & had them shipped up for me. I'm incredibly grateful for her knowledge, connections, & excellent customer service. If you need glass, definitely contact Shawna. 100% recommend!

Very unprofessional place. Will never recommend going here. Worst decision choosing this place to…read morefix a window of mine. Took over a month and still wasn't fixed. Very disappointed.

Paul did an exceptional job installing my exterior garden doors…read more There were some challenges in the existing space he maneuvered through, taking extra caution to make sure the job was done right. He was thorough and meticulous, and left the area cleaner than he found it! A refreshing change we appreciated.

Storm door needed changing. The changeout was not easy but Paul did a great job. He was a…read moreperfectionist and made sure I was happy before he left. He kept the work area very tidy and was able to haul away the old door at my request. I would definitely recommend him to anyone requiring a similar service.

Was told 10-12 weeks 17 weeks later my windows arrived. Had one days notice for install. Not all…read morewindows came in, they called to cancel, I wouldn't let them as I had already take. The day off. Three weeks later my remaining windows are in. Need to wait to see when they can book me in. They lack in communication, they pass the buck. Waiting three weeks now for a manager to call me. One person told me the delay was vivid then next said a supply issue. Their installers where great Would not recommend them

I would never recommend this company to anybody. There is always delays with everything,…read moreworkmanship is acceptable with a stretch. Whenever you have an issue, their office is almost impossible to reach, and when answered, be sure to not get any help whatsoever. They will just toss you away with some unreasonable excuse.

And again, this unicorn of a 5-star business has sold me the part for my shower door and saved me…read more$1000 on a contractor and a new shower door. The lady at the desk there is bang on knows her stuff when she looks at a photo of the broken bit, she zips over to the wall of little bins, and fishes out EXACTLY what I need to make it right again. For less than $40, I got the hinge, the pin assembly for the door, and a rubber door seal... I can't say enough fabulous things about the service. My next project is a window insert for a door that has failed from age... will see if they can help me out on that too.

Terrific job on supply and install of custom glass shower enclosure, looks even better than I…read moreimagined. Price was fair and the installers did not leave a trace of dust! They also practiced safe Covid procedures (masks/6' distancing), very satisfied and will use again.

Great place with amazing selection and customer service, found everything very quicklyread more

From the owner: Great selection of used windows, doors, spare glass and sealed units. Everything is in good…read morecondition and low cheap prices, visit us or check our website for more product detail. all products are marked with exact measurements for easier viewing