This company came recommended by people in the senior care industry and I'm not quite sure why. My…read moreelderly and sick parents needed some help with an estimate for a wheelchair ramp for their house since my dad has had multiple strokes. As one can imagine they are on a very limited income and need help when they can get it. I called and spoke with Dale Kaufman and he was very condescending and insisting on a prohibitive $100 fee just to come out to the house. As the son I was willing to pay the extortion-oops I mean estimate fee even though I wasn't happy with it. Dale hung up on me. Completely unprofessional and the fact that they are willing to gouge vulnerable senior citizens is really quite alarming. Yeah... they MAY be able to give you a nice remodeled kitchen but at what cost? Negative karma points here for sure. Shame on them.

In January of 2011, Kaufman Homes completely remodeled an existing bath for us. The process was…read morepositive for us - from the planning of the space up to the moment of completion of the job. The staff members were creative and competent, and they communicated with us every step of the way. We were so pleased with their skill and their integrity that we contracted with them to repair a stairway to the studio over our garage. Once again their work was impeccable. It was a pleasure to have the Kaufman team in our home, and I'm sure we will call on them again. Bill & Kathy Girsch

John came out to see what work was needed, he gave me a quote and as I needed it done Friday…read morethrough Monday he scheduled it for Friday/Saturday. The workers were pleasant, informative, conscientious and diligent. Work was finished Saturday morning and it looks great. I'm very pleased and will call them next time something needs fixing.

Urban Works is a great company. The owner came out looked at the project, gave me a very reasonable…read morebid and more than fulfilled his promises. Were there small issues? Never did any home improvements that there weren't. They were immediately addressed , john ,the owner, really listened and worked with us to get exactly what we wanted. I have a beautiful extension on my patio with a polycarbonate roof. And poles to hang my hammock. Life is good. I highly recommend UrbanWorks. 6 months later........Unfortunately my new rook leaks horribly. I have contacted John repeatedly. He is always very kind and understanding, BUT my roof still leaks.

As a realtor, I work with lots of contractors and see a lot of work. Good and bad, Rockin remodel…read moreconsistently does amazing work at the best price around! James and Lee are awesome, I've had them on 10+ jobs and all the clients have been really happy. 10/10 would recommend.

James is a get it done kind of guy. He was on time and most of all, cost effective for quality…read morework. I'd highly recommend James for any work you might have. He completed the work we needed on time and on budget.

Paid for a complete roof replacement in 2022. They pulled off the old roof, and then a big storm…read morecame in. The rain leaked through and water-stained our cedar ceilings. He told us he's going to make it right and even sent people out to assess the damage and determine what it would take to remove the staining from the ceiling. This dragged on forever; in the meantime, additional rainstorms showed that they had not properly flashed around the skylights. They did fix those issues, including replacing one of the skylights at no cost. But the ceiling issue was never resolved. It dragged on for years, and we tried to be understanding and patient. We heard claims that the insurance company would be involved to help rectify. Nothing came of it, and our texts were soon ignored. The ceilings are still water-stained.

I emailed Jason to get an estimate for a home addition and was very disappointed. He began by…read moreemailing me back strictly "send building plans for estimate" as the subject of an email with nothing else. Then he calls me and proceeds to tell me that "contractors don't like to work with owners as generals" to that I replied with "well, we have been trying to find a general, but it was too far above our budget to include that as well". Then he proceeded to ask questions, which is fair, but in a condescending tone and with zero respect. Once I sent him our approved plans, he sent a list of aggressive questions without any context or having bothered to look at our plans. I was ready to give our business to this company, but could not believe how he was interacting with me. I'm sure he expected a man to answer the phone and when it was a woman, he felt that he could speak to me however he pleased. I hope he learns from this experience and treats potential customers with more respect next time.

we saw star builders commercial on TV and decided to called them. They did a great job and we were…read morevery pleased with their work. Their crew is very talented craftsman. We had such a good experience that we had them paint in the side of the house and put up new trim in the house and replace our bathroom floor. we are so pleased with there work that we are planning on having them do our other bathroom. if you are looking for a great crew of craftsmen you can not go wrong hiring them.

We recently bought a home that needs a bathroom re done. We got bids from a total of 6 companies…read moreand these guys took the longest to write a bid and came out 3 times higher than any other company that came out to provide bids. The bid that was provided by them had a lot of "tbd" on the bid....what? The bathroom is about 12x12 and they quoted us over $6k to paint. $7400 for linoleum flooring. $600 for a porta potty, we have two other functional bathrooms! The guy (Jason) who came out insulted my intelligence when I told him my budget and he said nobody who's good would do it for that cost. Well let me tell you that 5 other reputable, insured, bonded, etc contractors came out and said that they could. Do yourself a favor...if you're getting a bid from them be sure to get bids from other companies as well.

Caleb was great and easy to work with. I was previously working with another company who helped me…read morewith a flooded toilet issue. They told me they could do the whole project, but they kinda left me hanging and never followed up. They did the tear down but didn't do any of the restoration. I called Caleb as I was waiting for a quote from the other company, and Caleb was very prompt to get out to my place and build a quote. He was up front with his quote and timeliness and stuck with it. His pricing was fair and his service and communications were top notch. If you have any project, big or small, I highly recommend calling Caleb up.

I feel it's important to still leave a review even though I didn't select Diligence Construction. A…read morerental property of ours was damaged due to a water leak. Caleb's email response was quick and he took the time to visit our property to inspect what needed to be done. Caleb provided a quote quickly. The cost was higher than I anticipated and I responded by decreasing the scope of the project. It's been over a week and I haven't heard back from Caleb. I get it everyone's busy. Trying to locate a good contractor sucks. To have a contractor simply go silent if less than ideal.

We had a little mold in the attic that needed to be remediated. They were very quick and responsive…read morewith a quote and got out very quickly. They were one of the better quotes we received. When they got here they found a little more the inspection had caught and fixed all of that as well, without raising their costs. All in all it was a great experience and they did an excellent job. They guarantee their work and their tech was very professional and thorough. Would highly recommend them!

They were prompt and asked information that would help make analyzing the situation easier for themread more

I have used this company for a number of repairs, painting, deck work and fix up work…read more Very highly recommend this company. Fantastic communication, honest, hard working and i have total trust in their ethics and workmanship. The pricing is very fair, far better than most of the Salem area.

Charles replaced, repaired and did a great job on our fence. Very professional and priced well!read more