I scheduled an appointment with Dr. Gaganjot Sidhu for an annual eye exam and contacts. The entire time I was doing the exam, she kept scoffing at the things I would say. Her whole demeanor was off putting. When I told her I use monthly contacts, she looked at me weird and said "I mean, if you want to keep doing monthly's with the bacteria buildup by all means" like dang my bad I've only ever used monthly's. The staff was nice tho. Overall, I will not be coming back and I highly recommend you don't either!! There are much better eyes doctors in cap hill that will actually treat you professionally and make you feel welcomed. read more

Not friendly, huge ego, can't take criticism. If you want the most expensive eye doctor in town this is the place. (Also rejects nearly every insurance especially those most likely to be held by the disabled or elderly and their dependents) My ears are still ringing from the anti-disability dog whistles. (It's called income source discrimination and it's a real thing companies do to make disabled individuals feel unwelcome without obviously breaking anti-discrimination laws) They get so annoyed and dodgy about insurance questions that I get the impression they wouldn't accept any insurance at all if it would guarantee they'd keep the poors out. Brett likes to claim he doesn't accept some insurance because of "the evil luxoticca monopoly". However, he doesn't accept VSP attached to children's Medicaid plans, so that's a dishonest excuse used to bury/obscure the dog whistle. Furthermore, they can't take criticism AT ALL. A quick glance at the combative responses from the owner to negative reviews on google can confirm this to anyone paying attention (but there's not many negative reviews there because including mine he somehow masks/suppresses them) I suggest Vision Plus of Ballard that accepts VSP associated with both Medicare Advantage plans for the disabled and Medicaid for the dependents of the disabled. read more

Absolutely the best. Good selection. AMAZING staff. Extremely professional and knowledgeable. read more

I've been a patient here for many years. The doctor is kind and patient. He doesn't have knee-jerk reactions. I've recommended him many times to friends and coworkers that needed an eye doctor. read more

Dr. Brett Llewellyn was a consummate professional. He is very knowledgeable and experienced - this is apparent throughout the exam. He explained each step and test he performed. I was very happy that I had my appointment with him. After wearing glasses since high school, I feel like I had one of my most comprehensive exams in the last many years! Thank you so much! - Heather from Seattle read more

Great personalized service and very knowledgeable and I would highly recommend them to anyone that needs optometry services. Very friendly staff. read more

I've been going to Dr Llewelyn for several years. He and his staff are very friendly and efficient.

BE AWARE THEY WILL SUBMIT FALSE CLAIMS!!! I went in for a eye exam and while I waited for the Dr. they helped me try on glasses, when I chose one I liked, I let her know I wasn't able/ready to purchase anything that day (they are VERY Expensive) later when I found affordable glasses I tried to buy only to find they had submitted a claim for the glasses I liked?? I never signed anything or asked for anything to be ordered?? they must work on commission. I still haven't received a email back and they haven't removed their false claim. SHADY. read more

The staff is extremely careful about Covid safety. I've been getting my eyecare and eyeglasses from Capitol Hill Vision for over 10 years now. Dr. Llewellyn and Jessica are very professional and are amazing at answering detailed questions about: eyes, eye care, new prescriptions, costs, insurance costs, frame models. I like their frame selection. I have browsed at other places in the past, but I have found that Jessica makes every effort to find out the answers to my questions. And I have remained a satisfied customer. Eye health is important and they take it seriously. -S read more

I've been seeing Dr Llewellyn and his team for many years now and always been happy with the degree of care and professionalism. Jessica is also amazing at helping choose frames! read more

Knowledgeable front desk staff. My appts have always been on time. Online booking available. Appreciate the good blend of technology and personable staff when dealing with making appts read more

A positive experience! The doctor listened and the receptionists were very helpful. There's a good selection of frames too.

Everyone is efficient and professional. The recommendations are thoughtful and take into account my insurance coverage. Examinations are unusually thorough. I recommend highly. read more

I have been going to CHV for years. The service and care is consistent and very professional. The staff get to know you and it feels like family!!! read more

Had to wait 30 minutes for my 30 minute appointment with no apology. Got my contacts prescription only to find out that they wouldn't prescribe me the brand//type I wanted and have used before (new Warby Parker scout contacts). Really disappointed. Will be finding a new eye doctor for next year. read more

I LOVE LOVE LOVE my new glasses! Thank you Sarah! So much fun and Sarah *knows* how to "choose for your face" she made it non overwhelming. I just told her basically what I liked and she brought me frames. Perfect! So happy. Thanks again! Office is clean CUTE AS HECK. And such a breeze. Super up to date technology. read more

I didn't think the eye exam was thorough. My concerns about my vision weren't addressed and the optician was perfunctory at best. I won't go back. read more

I started out really liking Capitol Hill Vision. It was close to my work, they took my insurance. All was fine. Then... I was on pregnancy bed rest. Couldn't drive myself anywhere. Was in constant contact with the staff on my situation - we even discussed about how I might not come in because of it. In the end - I decided to make the trip from my house in Columbia City to the appointment. The unfortunate thing was, the times were screwed up on my calendar. They had a different time than me. As I was leaving the house to make the appointment at what I thought was the correct time - they called me to say that I had already missed my appointment. News to me! I told them that I was on my way - and they said that they wouldn't have time to see me because they were booked. I said fine, I guess I will have to see you another time. Then came the $40 "no show fee" bill in the mail. I asked for them to reconsider - since I was on my way the appointment, and the receptionist knew my situation. We had been talking multiple times on the phone about my bed rest. She promised me that she would talk to the doctor to see if he would reconsider. They never called me back - they just re-billed the $40. NOW - if I had deliberately not called, or discussed my situation.. I would totally understand their position. BUT - I have worked in corporate retail for a long time. I know that if a customer meets you halfway - you should do the same. Charging a customer $40 for being late to an appointment, and not seeing that there were extenuating circumstances is just bad business. Now they lost me as a customer and the money they could have made by being understanding. Oh - and I gave them ANOTHER bad review on yelp. Too bad. read more

I am very in love with my glasses that I got here. The staff was friendly and one woman spent quite some time helping me pick out frames to try on since I am sure I looked utterly lost. She had a great eye and I found the perfect pair! I already had a prescription so I can't comment on their doctor. My frames came in much more quickly than I expected. Then I had a super quick fitting where they marked the position of my eyes, etc, and after that it was only a few days until my lenses came in and my glasses were ready. Yay! read more

On my day off I spent a good amount of time trying to figure out my PD (pupillary distance). My doctor hadn't measured it, and the store I usually buy my glasses from refused to release it to me, so I called up Capitol Hill Vision to see if I could get them to measure it. Not only did their optometrist measure me as a walk-in, he also refused to accept payment! I was thoroughly grateful, both for his totally professional manner and for the free service (which I offered to pay for twice). Obviously I can't speak about their selection or any other business elements, but I wanted to rate their service, which is A+! read more

OK so I finally got my contacts the last time I had contacts was 18 yrs ago and it didn't go well after spending about 350 $$ finally figured out I couldn't wear contacts due to my astigmatism and would they refund me any money hell no. so this time I told the Doc my concerns and what not, they now give you a trial pair of contacts to make sure you can wear them so all I had to pay was $20 my insurance didn't pay and the office manager Raymond way cool he was very helpful thank you again I am very happy with the way it all turned out and my partner is happy with his glasses read more

I love love love love this place. Love--They have trunk shows for frames-- each pair I've gotten is two seasons ahead of thewindows downtown, freemont, and the hill. Love-- The staff is great. Friendly without being overbearing. Give style advice only when asked (thank you!) Greet me by name now that I've been in a few times for adjustments on glasses. Love--They take every insurance I've ever had--even the off-brand ones. LOVE--Dr. Llewellyn is really the star of this place though. He geeks out on eyeballs in the best way-- star-trek worthy equipment, holistic approach, notices the tiny details and researches them. My prescription has actually gotten less strong since I started taking his advice. read more

I hate to write this review, but I have no choice. Previously, I'd a positive impression of Capitol Hill Vision. I was happy with the service that I'd received from Dr. Llwellyn and the choice of frames was nice and within my price range. The staff at the time were, to put it mildly, rather unpleasant. Recently, I went in to get a new pair of glasses as I'd lost mine after a Gin-a-palooza evening with friends. Unfortunately, my recent experience was not-so hot-so. The new staff is definitely not an improvement over the old lot; however, that's not a big deal. I can cope with the Capitol Hill attitude they give off. However, what made me unhappy were the prices of the frames. Apparently the good doctor has decided to only stock hideously expensive frames (barring a small, sad selection of frames the US Army rejected) and those of us without significant bankrolls are just SOL. What a pity! At this point, I'm without glasses and searching for good optometrist with reasonably priced frames and (I hope) a pleasant staff. read more

My first time there & everything was so-so. The eye exam was thorough & I appreciated the Dr. talking to me not just about my eyeglass prescription, but overall eye health ("more leafy greens!" he said)... It is one of those things, when you feel like you spend a lot of $$ somewhere, that you have high expectations of the service. It is not really their problem that my eye insurance (as most) doesn't seem to cover much, so I end up spending a lot of $$ out of pocket for a few extra diagnostic things, new frames & "extras" for the lenses... No one called me when my glasses arrived (turns out they had written my phone number down incorrectly, however a friend of mine said she had the same experience). Overall the people were friendly, but not overly warm or helpful. They seem kind of busy just answering phones & getting people through the preliminary tests before seeing the Dr. I will go back because it is convenient & because it was an OK experience. No trauma, no drama. read more

They're ok. Good selection of glasses but after my first pair, I haven't seem to wear any from there that I got after. I wish I got more feedback on the fit of the glasses that I chose. It really does make a difference finding a right pair. The technology used for eye exam is also older. I don't like dilating my eyes which in other offices I don't have to. read more

Don't let this place rip you off. I came in today to get the plastic nose support on my frame replaced. The lady at the front desk nicely told me it would cost me $11. I was very surprised at the price and decided to ask around. I left and went across the street to Kaiser Permanente Eye Care. I asked how much it's gonna cost and the lady was surprised that I asked and told me it's definitely free! The lady then kindly replaced my support, tightened my frame and cleaned my lenses, FOR FREE! I am not asking stuff for free but $11 for two 1 inch plastics are by no means reasonable. Don't come here, just walk across the street to save some effort and $$$! read more

OK so after getting sent another bill we finally got it all cleared up. We called our insurance company and they said that they did in fact pay for the glasses we were being billed for. They told us a check number and the date they sent it out. We went back and told them all of this, our insurance paid, check number, date... they just punched it into the computer and printed out a receipt and were like, "thanks". I asked them if this is how they run their business, keeping poor records and then just sending out bills to people who've already paid? they got all pissy and started saying stuff like "We're on the front lines, we're new! the Dr. brought us in to clean things up!" and "we deal with customers like you everyday" and and "we're just sending out bills because that's what we've been told to do"... anyway... It seems that the previous staff at this dispensary was remiss on paperwork; they didn't deposit checks, they didn't send out bills... apparently, this went on for years? anyway the Dr, savvy business man that he must be hired all new staff. Either he or the new "fixer" staff decided that, rather than call the insurance companies they're contracted with and try to resolve the payment discrepancies, they would just send out bills to everyone who's account wasn't whole. Here's the thing that gets me, when they were defending the lunacy of this double billing they said "we found piles of checks that weren't ever cashed" ...implying that our insurance payment was in such a pile, my thought, "why not look at the checks and see who they're for and then take it up with the insurance company?" had they gone this route perhaps we would have returned to this shop, they do have some nice frames. but becaus eof the several hours wee had to take to fix what is undeniably their mistake we'll never go back. here's why you shouldn't shop there either: replacing one set of staff becuse they don't send out bills with another set of staff who sends out bills that shouldn't be sent out, and then gets angry when you come in and ask "WTF" is just bad business x2. if we had gotten a bill and went in and they said, " Yeah, sorry about that, the previous employees dropped the ball and we're trying to clean thing up... would it be possible to call your insurance and find out when they paid...." it would have been a totally different experience and i wouldn't be writing this now. What happened is we went in and they said "Your insurance didn't pay..." this is why it bacame a BFD oh look it's another capitol hill optical shop! http://www.yelp.com/biz/hour-eyes-optical-seattle-2 read more

i walked in with a friend who lives in the neighborhood and has been going here for a few years. i am very picky about frames and know what i like and what i don't. my friend introduced me to nasirah, the optician, and she was great about letting me look around without any pressure, encouraging me to have fun and try on anything i wanted. nasirah is amazing in that she is honest with people about colors, styles and what works with their style and facial features. although i had had my eye exam a week earlier at the place i've been going to for years that is not in the same neighborhood, the front office staff were super helpful and polite. they chimed in when i'd narrowed down the frames and asked to see color options multiple times. i bit the bullet and bought the frames that i really liked, on nasirah's recommendation. when i went in to pick them up after hearing that they were ready a week later, another customer commented about how cute they looked (enough evidence nasir knows her job?!) i was so satisfied with the service i got with this purchase that i made an eye appointment for a year out, thinking that this is now my new place for both frames and exams. they called and did all the behind the scenes work to get my rx and exam notes transferred over and were more than pleasant to work with when i was physically in the store. it was an all around great experience! the only issue is the parking which can be problematic not living on capitol hill, but the rest outweighs the occasional frustration i may have in finding a place to park when it comes to my vision. read more

Great experience! Dr. Brett struck me as a little odd at first, but man! He sure cared about getting me into the right contact lenses!! I had grave reservations about him changing my prescription (if it ain't broke don't fix it, right?) but two weeks into my new lenses and my quality of vision has improved tenfold! Thanks Dr. Brett! Looking forward to buying some new specs from these guys in April, lots of stylin' rims to choose from! I recommend! read more

I wrote a bad review of this place based on an underwhelming (albeit brief) experience I had recently. However, being neighbors and having gone there years ago and thinking highly of them then, I gave them another chance. When I went back in yesterday they blew me away. They were friendly and helpful at the desk, gave me some good feedback on the frames I was looking at, and were able to fit me in for an eye exam while I was there (due to a cancellation). Dr. Pentecost was professional as were all the attending staff. Although I think I probably won't get my frames there (the selection is a little dry imo) I will support them in the future at every opportunity and recommend them to everyone I know. read more

I did not have a good experience here. I came last year for what was supposed to be a routine contacts exam. They claimed that everything was covered, but I ended up with a huge bill from my insurance. Then, they overcharged on my contacts and gave me an expired coupon. I do not plan on going back. (the extra star is because the doc is really really friendly.) read more

I've been coming here begrudgingly for a couple years (after having a bad experience elsewhere) because it's such a convenient location -- I was moved to write this review because of the OUTSTANDING service I received yesterday. Previously, I'd been denied adjustments on cheapo online glasses, or flat-out denied my own prescription (Broadway Vision Source), or just verbally admonished for buying back-up glasses online (this has always AFTER making a $300+ purchase in-store). These folks didn't bat an eye and immediately provided all the data needed upon request. Furthermore, I'd recently been laid off and needed to make sure to use my benefits before they ran out--the office staff were able to authorize my insurance immediately (even though I'd also visited another optical shop recently), schedule me for a next-day appointment (UNHEARD OF), and even suggested that I go ahead and have my eyes checked even though my Rx hadn't run out just to fully use the benefit. It was as though I was being cared for by family rather than a for-profit business, they really wanted the best for me and my particular situation. Dr. Lewellyn has always been lovely and I'm just delighted that the staff are up to par. Non-judgemental and kind. read more

I've lived in the neighborhood for 30 years. I don't know how long I've been coming to Capitol Hill Vision, but they truly have an impressive selection of frames. I'm always able to find what I want. Of course the service is outstanding. Glasses are on the expensive side, but no more than say Pike Place Optical. I'll pay more any day for a business where they remember my name. The exams are always very thorough, and they have the latest in equipment. It's really a gem of an office and shop. read more

I've been coming to Capitol Hill Vision for years now - they're open on Saturdays which is a HUGE plus for my schedule. Staff has always been friendly and helpful and I've been wearing glasses/contacts since kindergarten. I know my optometrists! Today I was trying to order contacts online and called them with a question and they took my order via phone, plus helped to apply my insurance benefits towards the purchase. Saved me the hassle of getting reimbursed. Huge fan! read more

If you're anything like me, when it's time to buy new frames you walk into the optical shop, get overwhelmed by the choices and end up buying something that looks just like your old frames. Then one day you're looking at your 9th grade class photo and realize you're wearing the exact frames you wore 30 years ago. So here's whatcha do. Go to Capitol Hill Vision and talk to Tom. He'll take one look at your face, walk over to the displays, pick 3 frames out and they'll all look fantastic. I now refer to him as the Glasses Whisperer. You will too. read more

I have been going to Capitol Hill Vision for over 5 years and have always been treated very nicely. I trust the reps that help you find glasses. I have always gotten compliments on my glasses and feel that they really do want you to find the right pair. Recently my frames broke (accidentally stepped on them) and they worked quickly to find a solution. The customer service was top notch for me! They also work with Seattle Public Schools insurance and I have never had a problem with them billing NBA. read more

Dr. Brett Llewellyn is a consummate professional. He has been my eye doctor since 1999. He is very thorough, highly skilled, and up to date with the latest technology and techniques. I never feel rushed, and he will always take the time to give an intelligent thoughtful answer to my question. He also plays a mean guitar. His staff has always been courteous and helpful with their large selection of frame choices. Highly recommended. read more

Dr. Llewellyn really cares about overall eye health. He continues to update his eye diagnostic technology and stays abreast of advancements in his field. He and the office staff have good attention to detail and make patients feel welcome. read more

Friendly Staff who is always willing to help you out. My first experience was last year when I had to get my FIRST GLASSES. I swear that I was having a panic attack over just picking what I could have on my face. They were great, very patient and helpful. Thank You! read more

LOVE Capitol Hill Vision! As unfortunate as it is that my son (now 13) was born with Esotropia I have found one of my favorite small businesses in Seattle to patron. I almost wish more of us in our family needed glasses so we could spend more time there. Tom has been an incredible resource helping me push my son into a hip pair of frames -- he'd been stuck buying the same ones for 3 years. He also made a great suggestion for a new eye doctor since the one we'd been seeing for years had made almost no progress in improving my sons condition. Last month we were preparing a summer trip for my son -- he was flying to Hawaii the next morning & another office accidentally broke his glasses. Tom worked miracles at the 11th hour by tracking down a matching floor model & staying over an hour past closing to help us. This was such a positive experience that could have been awful since my son can't see at all without the glasses & was about to be gone for 2 months. Thank you Tom & Capitol Hill Vision!!! read more