Great price on installation .owner was transparent about cost to install and did a great jobread more

I had an extremely disturbing experience with Kilbury's Feed Service in Arkport, NY. They performed…read morework on a fireplace insert/heater at one of my properties, and while the occupants were sitting in the living room, the unit exploded with enough force to send glass shards into the wall. This was not a minor issue -- it was a dangerous, life-threatening failure directly tied to the unit they serviced. We were notified of the incident on Monday and I contacted the company that same day and was told we would hear back. By Tuesday morning, there had been no follow-up, so we physically went to the business to speak with the owner. The response was dismissive. We were told he hadn't spoken with his business partner yet and that "they had trucks and pallets to unload" -- apparently a heater exploding in an occupied home is not a top priority. We even offered to have them come out and inspect the heater themselves, and they declined and wanted nothing to do with it. When we calmly asked that they contact their insurance company to begin the claims process, we were told it "wasn't their problem" and were hung up on. You would think hiring a licensed contractor would prevent something like this, but clearly that was not the case. Instead of urgency, accountability, or concern for safety, we were met with excuses and disregard. I will be pursuing this matter further. If this is how they handle a life-threatening failure directly tied to their own work, that should be a serious red flag for anyone else considering utilizing their services.

Best Feed store I have ever been to. Customer Service is Great and Friendly. I wouldn't go anywhere…read moreelse. I Love there flavored pellets for my Great new Trager Grill. I have bought 2 of my Trager Grills from Kilburys and they are the Best. Thank you Kilburys Feed.

I had hired Duane W. and Frank Brockway in spring of 2022 for window flashing. They took my money…read morefor materials and for the job and never finished. Barely did the job and showed once. They claimed they have to go to rehab for drug problem. Of course I won in court cause Frank didnt show up. All he did was make up a story for Duane. They may love doing roofing but to simply not want to do windows and steal someones money is criminal. Here he is with a changed business name. Ill be sharing the truth to every business site of his!

Couldnt ask for a better group of guys to work on the house. They were very professional and kept…read moreeveything clean and tidy. Would highly recommend anytime.

Elise promptly gave me an estimate on replacing the roof on my home. After accepting the estimate,…read morethe roofing materials were delivered the very next day. Two days later, the old roof was stripped off and the entire job was completed in 2 days (including a thorough clean up of the entire job site). Very happy with the work, and highly recommend.

Elise, the owner, was kind, knowledgeable, and communicative. I contacted Bullfrog to replace a…read moreroof. The job was completed quickly, the crew worked tirelessly, and cleanup was spotless. The price was more than fair. I highly recommend Bullfrog Construction. Thank you!