Got in at 12:30am on a Friday night (due to delayed flights) with my teenage son; didn't want to…read morepay for Valet parking so asked about public park options. I was told to go around the corner to the public parking garage and take the elevator down to ground level and walk back... to be honest downtown is super sketchy on a Friday night after midnight. Lots of homeless people on the streets and party mode from ... locals? When the elevator opened, we were horrified to see a mostly undressed, homeless man laying on the ground outside the elevator, and then had to exit through a super dark and deserted alley. Bottom line I do not feel like this was a safe option for a traveling mom and teenage son. I communicated to the front desk and hopefully to Management that they should offer the public parking garage rate of $45 instead of the valet rate of $90 for the safety of their guests after 11 PM. The lobby is gorgeous at this hotel, unfortunately the rooms do not even come close. As a Hilton diamond member we were given a very small room with two double beds that was clearly updated last around the year 2000. It had a great view of the alley that we had just exited through. And as others have mentioned, the room credit for food was laughable... The only two options were to order room service, which I did within the $50 limit I was allotted and yet with all the add-ons my bill came to over $74. Or I could have used it in the coffee shop that had no real breakfast options. Bottom line, with the issues that I experienced this hotel was definitely not worth the nightly rate. Unfortunately, I would not recommend.

Located at the heart of downtown, this hotel is very easy for a work trip. I got a nice upgrade to…read morea corner suite. The room was big, but you can tell it is outdated. Bathroom didnt have consistent hot water, power plug hub on desk wasnt working (plugged in, just not working) and other little things that had a lot of wear and tear. The hotel doesnt have a proper breakfast spread, instead they give a $25 credit for their cafe (with status), which has coffee some yogurt and light fare. They push hard on the capital grille next door as option for breakfast, but you cant use the credit there. Credit is also valid for room service, im sure it would cover a water and maybe a slice of bread. The paid rate was super cheap compared to conrads in other cities, but the food amenities just arent there.

It was such a treat to stay here at the JW Marriott Indianapolis. It was such a relaxing,…read morewonderful stay. Self-parking was $47 a night. The King bed room was $249 a night before taxes, parking, etc for a final $1,098.27 for 4days/3nights and roughly $80 of that was from food and beverage bled to the room. The service really stood out from check in to check out. Everyone from housekeeping to the front desk, was friendly and welcoming every time I passed by or needed anything it was a great encounter. It was every staff member. I chose self parking in the garage over valet. Plenty of parking and easy to access. The restaurants are good. I frequented Loaf + Vine Market quite a bit, along with Starbucks upstairs, then High Velocity, and the lobby bar. Nice to have solid options right in the hotel. The room felt luxurious with great amenities with wood accents in the foyer, floor to ceiling windows, a safe, mini fridge, full size ironing board, great bathroom, plenty of hot water (32nd floor), a nice desk area for working, and a good size TV. The workout facilities were great too with water and fresh fruit provided. No downsides during my stay. Overall, really impressed with both the service and the experience. Would definitely stay here again.

This is a wonderful hotel that just oozes luxury. Super…read moreclean, super safe, and super staff. The restaurants are also very nice. I will come back and stay at this hotel again if I am in town for a conference or for a sporting event.

Great location and clean. The receptionist was welcoming! The lobby was decorated for the Indy 500…read moreweekend. Plenty of restaurants in easy walking distance.

Pretty average yet decent hotel. Standard rooms and the reception staff was cooperative and…read morepleasant. The rooms were thoroughly cleaned every day.

This place is insane. It's so nice. They repurposed a 100-year-old building that was once the…read morelargest Coke bottling company in the country into a gorgeous hotel. I don't know how to describe how cool the design of the hotel is. It's in a great location by some terrific restaurants. The staff is wonderful. The only downside is that it's expensive. Valet parking is $48/night, but there's a paid lot across the street for $18/night and another paid lot behind the hotel for $30/night. For locals thinking about a staycation, this is a great place to stay!

This hotel is probably the coolest hotel I've ever stayed in. The decor was amazing! The whole…read morething is a former CocaCola bottling plant. It is great! Right across the street there's a food hall called the garage. Everything you could want to eat, right there and done well! Also, the room was huge. I wasn't expecting it! The shower was great and the brand that they use for shampoo and conditioner and body wash smelled awesome! The service was really good and it has a restaurant and coffee shop built right in! If you are looking for a nice getaway in Indy, come here. I will definitely be back. I don't want to stay anywhere else.

This hotel is located downtown near Gainbridge Fieldhouse. Although there is construction in the…read morearea. It was easy to locate, nicely situated on a corner with easy valet services. The hotel is lovely with a courteous staff. Tue lobby was clean and inviting. The guest service area is neat and expansive and there is art located all around the floor. There is an onsite restaurant with table and bar service. They have a connecting walkway that leads to other restaurants in the area as well. The room was clean and provided excellent views of the area. I'd stay again.

This hotel is definitely the vibe! Rooms are always super clean and spacious. Customer service is…read morealways top notch. You must try the infused water available in the lobby if you stay here! Highly recommend and would definitely stay again!

Amazing hotel!…read more Location: downtown Indy, steps away from Gainbridge Fieldhouse, bars, and dining! Street parking and valet options. Rooftop bar & restaurant inside the hotel. Rooms are spacious with a sitting area, robes, comfy beds and a luxury bathroom. We stayed for galentines and had a blast. Would definitely stay here again!

Their bar is independently owned and is the most pretentious bar I've been to in the city with…read morehorrible customer service (aside from one chick, she was cool, tiny girl wearing some kind of pendant I think). Owner was so rude and totally one of those people I would NEVER want to meet again - along with a few others who worked there and who didn't work there but were "VIP" (VIP is code for "I can say and do whatever I want even if it's at the expense of my dignity"). It was a laughable, insulting experience and would not recommend supporting a hotel that has that kind of place inside of it. Oh and be sure to note that the bar also automatically charges gratuity and I did not see that listed anywhere in the location. Expect to pay nearly $50 for two cocktails (espresso martinis, for example, which actually were good but absolutely not worth $25 a pop). #youhavebeenwarned

Great place! Parking is tricky, I highly recommend Valet, but that was also tricky on a busy…read moreweekend, there was quite the line when we arrived. Room was spacious, very accommodating and beds were very comfortable! Bathroom was roomy, lots of stocked up towels and bathroom items were fully stocked. Staff were very friendly and welcoming. Breakfast included was a great touch, a ton of options of foods and beverages.

I identified Home2 Suites by Hilton Indianapolis Downtown to stay during my weekend in Indianapolis…read morebecause of its distance from my relative, and it being near Monument Circle and the World War Memorial. Other than that, I loved that it is a Hilton hotel, and the fact that it was lower in cost by a lot once I utilized my Expedia OneKeyCash rewards. I must mention parking because it was one thing that made me selective of hotel stay in the area. At Home2 Suites, valet parking is listed at $45.00, but if you want to take a chance there are parking garages in the surrounding area which cost around the same price. I parked at the garage located within Regions Tower and paid only $50.00 overnight. And there is metered parking in the area, if you are lucky to find a spot. My experience with the receptionist working behind the counter was nothing less than professional. Since my room had already been booked through Expedia, the only thing check-in consisted of was a verification of my information, a briefing of what the hotel offers, and giving me my room key. For your information check-in starts at 3:00 PM and ends at 12:00 AM! And check-out ends at 11:00 AM! Home2 Suites, as expected, appeared immaculately beautiful! After locating and entering the room I stayed in, I said to myself "Lovely" once I took notice of the room and its kitchenet area. It came with a refrigerator, dishwasher, a sink with garbage disposal, plus cabinets with dishware and pots & pans inside. Now the furniture in the room gave the room somewhat of a homely like feel. The couch, and the carpet on the room looked like something you would see in your grandmother's house I swear, tehehe. The workspace in the room had a rollable table along with a rollable chair. And inside of the bathroom, there were liquid hygiene products inside of the shower attached to the wall. Seems like hotels are slowly doing away with the mini shampoo, bath soap, and conditioner products that make great travel hygiene additions. Along with those notable things inside of the room, it met my cleanliness standards. I had no issues whatsoever getting comfortable in the king-sized bed during my stay as my head was engulfed in-between the comfortable pillows. While utilizing the shower, I was satisfied with the water pressure of it, as well as being able to toggle with the spray patterns. Other things the room came with that I noticed were an iron, ironing board, an extra comforter, and a few lamps with electrical outlets. And the Wi-Fi internet was easy to connect to and not once did I have any connectivity issues with it during my stay. Served from 6:00 AM to 9:00 AM on weekdays, and from 7:00 AM to 10:00 AM on the weekend; it was a relief to have the complimentary breakfast because I did not have to worry about finding a restaurant in the area. Using a waffle maker for the first time ever was a fun experience I must say. Overall, I was very satisfied with the quality of what was presented for the complimentary breakfast. I would surely book with Home2 Suites by Hilton Indianapolis Downtown again due to my experience with it because the hotel met my comfort needs, and I loved that its location is within an accessible distance of things of my interest in the city of Indianapolis. ~ Good vibes coming your way ~ Thomas G

Great staff. Great service…read more The only reason there was a four, was that the first room that was given to us, was supposed to be a smoke-free room, but immediately smelled like smoke. When we got into the room. The staff was super accommodating and made sure that we removed a few doors down to a room that was smoke-free. Room was a good quality. Double beds. Shower okay, no bathtub. Refrigerator, microwave, coffee maker. The only downside about the coffee maker was that the universal coffee and plastic attachments did not go with the machine. It should have been a closed environment, but it was not. Once you inserted the plastic coffee filter and place the coffee filter pod into the maker, there was a gap, which led to splashing of the hot water onto the coffee filter pod that led to coffee Bean all over the desk. Breakfast every morning. Waffles, either scrambled eggs or pre-cooked omelette, pork sausage, chicken sausage. Golden potatoes, yogurt, fruit, various breads, oatmeal, cereal, coffee, tea, hot chocolate. Pretty good size dining room as well. On the second floor. Second floor was also where the fitness center was. The floors were labeled with having vending machines on floors 4 and 7:00, but I could not find any. There was a snack area on the first floor where you could purchase snacks by scanning with self-checkout. Refrigerated items, frozen items, candy, chips, etc. The only thing the room really needed was a deep clean. Crevices and corners could have used some extra care and love. Outside of that, no complaints. Security key required to get into the hotel, as well as up the elevator.

This place was right spank downtown near most of the shit one would want to do. We were in town to…read morego to a Knicks game vs the pacers so the walk to gainbridge fieldhouse was like two steps, no complaints about that. Walk to anywhere else was pretty reasonable. Just a few steps to the main monument in downtown. About 20 minutes to fountain district or the canal. Staff were very friendly. Our room was decently spacious. Nothing crazy but we were able to leave our suitcases open on the floor so that's a plus. Our room was clean and cleaned the one day we were there (2 nights). Bed was comfy no issues with that. The pillows were flat to the point that they must be fucking with me. I mean the minute you put a human head or anything with any weight on it, the shit would collapse to nothing. Does anyone like this? I had to literally fold my pillow in half to get any lift for my head. Please get new pillows. The towels were plentiful but a little rough. There was no blood or bodily fluids that I was able to detect. The shower pressure was FANTASTIC. The sink pressure however was not good and who knows if the tooth paste actually fully rinsed from the brush. The temperature was also all fucked up and had no clear relation to the position of the handle. One moment the same position would be scalding and the next, ice cold. I would like to be clear that this was for the sink faucet only. I did not hear the noise the other reviewers complain about despite facing the gainbridge fieldhouse. Not perfect. Not the four seasons but would definitely stay again.

I almost didn't book this hotel because I saw it had around a 3-star rating, and honestly... I'm…read morestill shocked. My experience was the complete opposite. This was hands down one of the best hotel stays I've ever had. I was traveling for business, and after my flight was delayed and ultimately canceled, I arrived exhausted and stressed. From the moment I walked through the doors, the staff immediately made me feel like I mattered. They upgraded me to an Executive Suite, welcomed me with genuine kindness, and even made me a VIP member. It completely turned my day around. The customer service here is on another level. Every single person I interacted with was incredible. The front desk team deserves special recognition because they are truly the face of this hotel. They greeted me with smiles every single time, remembered me, and made me feel so comfortable that by the end of my stay, I honestly didn't want to leave. I wasn't the easiest guest. Between travel issues, requests, and everything else that came with my business trip, I know I kept them busy. Yet not once did anyone seem bothered. Every interaction was met with patience, professionalism, and a genuine desire to help. That level of hospitality is incredibly rare today. Room service was outstanding. My meals were delivered every day, always hot, fresh, and absolutely delicious. The chef who personally brought one of my meals out made the experience even more memorable. From the room service staff to housekeeping to every employee I crossed paths with, everyone treated me with kindness and respect. The Executive Suite was beautiful, spotless, comfortable, and made my work trip feel more like a vacation. Everything about this hotel exceeded my expectations. To every employee who helped make my stay so memorable, thank you. Your dedication, professionalism, and kindness did not go unnoticed. You made a stressful business trip into one of the best hotel experiences I've ever had. I will absolutely be staying here again, and I recommend this hotel without hesitation. Five stars all the way.

I stayed there this past saturday night, checking in at eleven pm. It was a total disaster to say…read morethe least. To start, we got in a room and the tv did not work. I called down the room service and she tells me that she's going to send someone up, twenty minutes later I called down... and she says, come on down, we're just going to change your room. I get all the way down there, just to move 2 rooms down after packing everything up and going down eleven floors, instead of them bringing ME up a new card for a new room. That is poor customer service. Let me be clear.They were not busy. I woke up at nine a m with a paper under my door. I received a charge of $585!!!!! Now let me just tell you, i went in my room and went right to sleep, because I was exhausted for my day of travel. This letter told me that I had been smoking in the room and charged me this amount. I immediately called down a customer service and was told that they would take it off when the manager came in at eleven o'clock. I was somewhat relieved at this, so I went on with my morning and got ready and went down and waited. The manager assured me that they would not charge my card and that I had not been charged yet. They went ahead and charged my card for the room. I checked my card and I had only been charged for the room and a $50 charge for a deposit. I left and went on with my day with a receipt, feeling confident that the manager had done her job. A couple hours later, I looked at my bank account, and I saw that I was charged after all . $585!!!!!! More . 4 hours later! I don't know if she thought I wouldn't see it or what! I called and she swore to me that I was in charge.So I sent her a snapshot and called her a liar. So then she told me that it would be removed and it would take 5 to 10 days! Can you believe that? They charge my card for something.I did not do five hundred and eighty five dollars and then tell me, it's going to take five to ten days to remove it! To top it off yesterday, i opened my bank account to see another $530 charge! This hotel has charged me $125 for a room, $54 for deposit and $530 that now they are SWEARING they have not charged me and calling ME A LIAR!!!! Let me be VERY CLEAR.... LET ME BE VERY CLEAR THEY HAVE CHARGED ME $1,294 !!!!!!! Seriously!!!!! THIS HOTEL HAS COST ME $300 IN OVERDRAFT NOW. I filed with my bank so they have put a stop to it. I want everyone to know how bad they are!!!!!!

Stayed here for a mini staycation with my wife! Great location in downtown Indy! Walking distance…read morefrom Gainbridge Fieldhouse, Lucas Oil, the Circle monument, and lots of other fun things downtown. Our suite was plenty spacious and had a fun urban/industrial vibe with exposed brick. The bed was more on the firm side, but that is my preference anyway! If you don't wanna go anywhere in the morning, they did have a complimentary breakfast, but again it is so perfectly located between tons of great restaurants. My only knock was that the customer service experience at the desk was a bit different between the night staff and the morning stuff. The young woman who is working overnight, seemed very preoccupied and slightly annoyed when I had some pretty basic questions. This was completely contrasted by the young woman who was working in the morning. I saw her going above and beyond whether it was making sure the trash left for breakfast was taken care of or checking us out. Having worked in hospitality, I understand that anybody can have a bad night, but overall our stay was great and we would definitely recommend this place for anyone coming in town from one of the major events or anyone just looking to have a fun staycation.

One of the best hotels I've stayed at in a long time, and I travel a lot for both work and…read morepersonal. I was in town for a conference, and last year I booked a hotel two months before it and my hotel was about a mile away (oddly enough, a Hampton Inn co-located with a Homewood Suites), so this time I booked in January. Customer service here was superb, from start to finish. After checking in, I received a text asking how everything was going, and during my stay I was able to send follow-up texts if I had questions or needed anything. In addition, I was able to borrow/sign out an umbrella one day when it was raining - there's a $25 fee if you don't return it that day, but it's a very nice service they offer. I realized I forgot a shower cap one day, too, and the front desk was able to provide me with one. Pros: -Huge and unique rooms. The building is from the late 1800s and has been repurposed into this hotel. I think my room was bigger than my first apartment! -Nice sitting area with a couch even though I had a king studio suite. Huge kitchen with full-size fridge and freezer, plus flatware and even cooking utensils. -Large bathroom area, although no bathtub, just a shower. -Free breakfast daily, and they even had almond milk and oat milk for cereal - I have to drink non-dairy milk exclusively and hotels rarely have it available. -Free cookies at front desk -The staff was super friendly, when I returned every day from the conference I was welcomed back Cons: -Very few from me, but: no safe in the room -Towels are small but that's normal for most hotels nowadays -Wifi was a little wonky - on my computer and work iPhone it was fine, and also fast, but on my Android/personal phone, texts were delayed. I'm going to chalk this up to my phone being weird. Overall I LOVED my stay here and would 100% stay here again. If you're in town for a convention, it's only a two-block aka five-minute walk to the convention center, too, which was great.