Looks better than it actually tasted.Beef had a lamb taste too it, and overall not fresh or juicy.Bread,au jus and garnish were okay !! read more

Captain Hooks Fish & Chicken - Italian Beef - Chicken Wings Near Me - Chicago, Illinois

Slow service. The decor is your modern greys mixed with wood paneling. Cashier wasn't around for 10+ minutes then after the order was placed it took another 20 minutes. The shrimp are cooked away golden Brown period they have a perfect level of lemon pepper season. What an excellent crunch period was it worth the weight though? Some would say yes and others no, but I fall squarely in the middle. If I'm in the mood, this would be my go to order, but I'm not going out of my way to get it. As far as the po'boy...they put American cheese on it which is a first for me since usually these sandwiches don't have cheese and the picture didn't display any cheese whatsoever. The cheese is atleast fully melted (the fact that it can melt means it's not necessarily cheap cheese.) read more

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The best in Chicago very friendly and food was on point. Very clean good customer service.

I visit this location on an average of 4 times per week. My favorite is the 2pcs catfish filet lunch special. I always call in my order and it is ready and cooked to perfection when I arrive. At this location the staff is very friendly and attentive to the customers which keep me coming back. After several weeks of placing, the same order they now recognize my phone number so, I no longer have to tell them what I want or my.......lol. read more

love the customer service and the food is always on point never a hit or miss only one I would go to

There are plenty of other fried chicken options in the area but you can't go wrong with Captain Hooks! The tenders were perfectly crispy on the outside while remaining juicy in the inside. They have tons of other options like gyros, burgers, tacos, and fish. Everything is made to order so it's piping hot and fresh when you get it. The space is new and clean and there are plenty of tables to sit at. They officially open June 1st so they're currently working out the kinks service wise. There might be a bit of a wait and just ok service in the meantime but the chicken is worth the wait. read more

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I have ordered from Captain Hooks several times, and it was decent. I order through Uber Eats. This time the food had so much salt that it was inedible. Unfortunately, there seems to be no recourse when ordering through Uber Eats. I called captain hooks and the receptionist asked me "what did I want them to do?" Nice young lady, but really. I replied that I just wanted to inform them that they were putting too much salt on their food. It was so salty, it seemed deliberate, but that doesn't make sense. read more

This place constantly messes up order and the food is never hot I will never ever eat at this restaurant again be careful with who also fix your order plus the cashier is and was very rude read more

they have the best customer service always nice and friendly very clean and good is delicious my favorite is the crispy Philly

Staff is very friendly and helpful! Food is amazing, it's a nice neighborhood spot!!!

It had been a minute since I'd been in Captain Hooks, I noticed the last couple of times I had been there Julio was not there for a while so I was extremely happy to see his smiling face. He def adds greatness to this neighborhood fast food. The food is always fresh and hot. I tried the tacos for the first time tonight they were good but the cook for got my sour cream lol. My daughter enjoyed the taco as well we did think the sauce for them could have been a tad bit spicier. Julio and his staff gets the job done and the lobby is ALWAYS CLEAN which is definitely big on my park along with the prep area. Kudos to the team. Keep up the great work guys. Next time just make sure I get that Sour cream read more

Don't order from this location through a 3rd party delivery service like grub hub. I received my order with the bag stapled and no signs of it being opened. Upon opening the bag none of the contents appeared to look as if anyone had gone through them after being wrapped at the restaurant. Each of my 10 wing orders only contained 6 wings and there wasn't any fries for any of the orders. I went to the restaurant with the delivery receipt and a picture of my grub hub order. Explain to them the excellent conditioning the packaging was in so the delivery personnel didn't take anything to make my order short. They refused to complete my order and told me it's not their problem call grub hub. When I attempted to explain to them why I don't think it's a grub hub problem mainly because I didn't have an issue with the delivery service they told me to get out. When I did not leave immediately and start to express how it was their mistake and I'm here why can't they just complete my order they called the police and told them I was trespassing. read more

The chicken is fresh and the order was ready when I got there. Great chicken fast and friendly service. Stephanie

This is my second time giving this place a try with delivery. My food arrived cold and without any sauces that were requested. We didn't receive any sauce at all. They added a ton of lemon pepper on my fish when it wasn't requested as a topping. I called them and it was pretty much nothing they were willing to do to correct the mishaps both times. I tried twice and that's it for them getting my business. read more

I have been in Captain Hook on TWO occasions and on BOTH OCCASIONS the cook has not worn a mask. I work in the food industry and it's MANDATORY we wear a mask, so why does the cook feel he's excused? In addition to that , the food is rather salty. I will not be going back read more