Yesterday , my vehicle stopped running just before the service department closed…read more A.J. In service handled my call with professionalism and kindness. This is not the first time, I have used the Service Dept. Each time, the men have taken care of me like I was a family/friend.

Had a fuel issue. Called them up and they got me in after lunch. Found the issue fixed it as well…read moreas completing a recall issue. Same day in and out. No issues.

Yesterday, my vehicle needed to be towed. Discount towing was dispatched…read more The wrecker driver, Nathan, arrived and he handled my vehicle like it was his own. He also was very compassionate, making sure that I accommodations for transportation.

Our car broke down and we had to leave it - the brakes went totally out. We arrived to find this…read morethief taking the car I offered to pay him to drop. No he wouldn't we live 1.5 hrs away and we have to come back at 9 in the morning so they could charge us more money. We even gave the tow truck driver the keys to get the baby seat out the trunk and he put them in his pocket. I followed him to see where the car was going and he pulled over and said we couldn't follow him to the yard but I got my keys back when he pulled over. Crooks

Once again Shannon and his staff took such good care of my mother. she has been buying cars from…read morethem for well over 20 years. My mom is older and still likes to do everything on her own. I know when she goes into Jacks to buy a car she will be taken care of by Shannon and his staff! Thanks again again Shannon and Luke!

I dropped my car off for a month with the promise they would have it detailed and put it on…read moreconsignment. I go back a month later to check on the car. It was parked by the garage and hadn't even been put on the lot or cleaned out or anything. I am furious! Do NOT use this dealership!

I love this dealership! Alan is a Great guy even though most salesmen are meh at best lol!! Thanks…read morefor always taking care of me even 4 years later still helping me! He will be ordering my next Jeep for me:)

My first time to this dealership. Navigation needed an up date. Estimate was 2 hours for navigation…read moreand software update. I was charged 1 hour because software did not need updating. Everything went well. Was done when estimated, called to notify that it was done. Price was reasonable. So I'm good I'll take my Ram 3500 there again for service.

I write this review with mixed feelings. Having worked in credit unions for years, I have sold…read moreplenty of Route 66 Warranty products. One reason I felt comfortable recommending the product was because I had purchased it myself. The first time I purchased a Route 66 warranty, my vehicle ended up being a total loss not long afterward. I was impressed because they fully refunded the cost of the warranty with no issues. So, after the factory warranty expired on my new vehicle, I didn't hesitate to purchase another Route 66 extended warranty -- a 7-year/75,000-mile plan. Not long after my manufacturer's warranty ended, I started having one repair after another. At first, I thought, "Thank God I bought the warranty." Unfortunately, that feeling didn't last. I will take part of the blame for not reading the fine print closely enough, but here is the issue: I am only in year 3 of the 7-year warranty and nowhere near 75,000 miles, yet I was told the warranty had expired. When I called, the representative explained that the coverage actually ends once they have paid repairs up to the value of the vehicle. According to them, this information is buried in the contract "on page 2, paragraph 2" or something similar. I was furious, to say the least. I asked about the remaining years and mileage on my contract, and the representative basically told me I would need to either go elsewhere or purchase another warranty. To be fair, the warranty did help cover repairs while it lasted, so I can say it is not a bad product. However, consumers absolutely need to read the fine print carefully and understand the payout limits before purchasing. Even the representative at the dealership told me he had never heard of a warranty ending this way. Stay informed and make sure you fully understand what you are buying before you need to file a claim.

if I could give zero stars I would this company only cares about your money not you as a client of…read morea customer! they will always side with the dealership working on your car. This dealership lied to this warranty company making it to where I didn't get any help for coverage. in the end after proving they lied they still sided with the company and I was out the $2000 they were happy to take from me for the warranty! Screw this company and will be reporting the the BBB.