My first time to this dealership. Navigation needed an up date. Estimate was 2 hours for navigation and software update. I was charged 1 hour because software did not need updating. Everything went well. Was done when estimated, called to notify that it was done. Price was reasonable. So I'm good I'll take my Ram 3500 there again for service. read more

disclaimer, long review: On Monday July 15, 2019, we dropped my Jeep Grand Cherokee off at Ultimate Auto. We initially took it in for basic maintenance before taking it on a road trip to make sure it was in solid condition. We filled out the form listing we wanted the oil changed, service transmission, check why my check engine light was on (call with quote before doing anything), check brakes, and check front end that was squeaking (call with quote before doing anything). We wanted the bare minimum done to this vehicle. We wanted it to be safe to drive, but nothing that was unnecessary or something we could do without for a little while longer (we already knew this would be a pricey tab just doing the minimum). Come Thursday July 18, 2019, we pick up my car around noon. My car runs great, but upon leaving and studying our $2000 receipt, we see a ($400-$500) charge for "4-wheel drive maintenance". This didn't sound familiar to my husband who had been the one communicating with the service techs and other Ultimate Auto employees. A few hours later I went back to Ultimate (originally for a different reason than this mystery charge), but while I was there I asked what the charge was and what all it entailed. The man helping me was extremely kind and helpful. He explained what it was and told me that the person who had done it (Kelby?) wasn't going to be back until the following Tuesday and that they would have him call my husband when he got back and could possibly issue a refund for that service since it was unnecessary and we, once again, wanted the bare minimum done to the car. Flash forward to Tuesday July 23, 2019, my husband was in contact with Ultimate Auto regarding the refund. They told him that they would refund us and that an email would be sent to us for proof that our refund went through. It never came. Wednesday July 24, 2019, my husband calls Ultimate Auto again because we never received an email verifying our refund that was supposedly sent the following day. The person he talked to claimed to be the person who did the "4 wheel drive maintenance" and stated that they WEREN'T giving us our refund and how they're looking into it more and pulling the phone records. **okay, pause. What kind of crookedness is this? Especially from what is suppose to be a professional, reputable business. To say you're issuing a refund on Tuesday and then (without even notifying the customer who is waiting on the refund) you decide "oh, never mind" on Wednesday??? Anyways, a couple hours later my husband received another calling saying how they won't be issuing a refund and that we are welcome to come in and listen to the phone records for a "peace of mind". -this is currently where we're standing as of an hour ago. I do plan on going in myself on Friday and listening to this precious recording. If they have my husband recorded saying "YES. Service the 4-wheel drive" then so be it. We'll happily move on. If I do not hear confirmation of the "4-wheel drive maintenance" then I will be moving on to upper management. But, for a business to state on multiple occasions that they will issue a refund and then never do it is just sorry and extremely poor business. Regardless, I will never go back to or recommend Ultimate Auto Group to anyone I know. read more

The service department is amazing!!! It is NEVER easy, convenient or welcome when a vehicle has problems. But this team is amazing. Kelby is honest and thorough. Our Pacifica is not our only vehicle, but is the only one that my elderly mother can comfortably access. As such, it is vital to have it to get her to appointments, shopping etc. It has been a few weeks away from us but it now runs like a charm. Honesty and fairness is the key goal of Kelby and his team. You can trust them to take care of your "baby". read more

This rating is based on the service department. On Tuesday, 12/27/22, Our 2016 dodge ram gave my husband a check engine light and then the Def light lit up. Our onboard screen monitoring told us I had to get my DEF serviced. I would only get 150 miles before my truck would go into limp mode, which means that I could only drive it 5 mph at that point. We were out of state and passed by this dealership and decided to stop in so they could read the code and tell us what was wrong with it. My husband went into the service department and asked the lady who was manning the service department desk if someone could check my code for him. She then proceeded to tell him that no one could check my code until after the first of the year. He explained to her that We were on the road and from out of state and our vehicle would only go 150 miles before it went into limp mode. She then stated there was nothing she could do. She stated again there was nothing she could do and said it in a rude manner. I would never recommend this service department to anyone. read more

My husband searched for over two months for the EXACT used car he wanted but he could not find one in CA even though before retirement, he had managed and owned Dealerships for over 50 years in So Cal..... CRAZY!! He finally found a car at this Dealership in Mountain Home AR and Salesman Alan Sollis arranged to hold the car until we could get there. My husband was also able by phone to have the Zurich Shield put on the car. LOVE IT!!! That just meant a "Road Trip" which we LOVE!! We rented a car and drove to Arkansas and Alan was kind enough to pick us up (almost an hour away) at the rental car return in Harrison. We were SO IMPRESSED with the Dealership, the Salesman Alan Sollis, and the F&I Manager Debbie Rainwater who would be my best friend if I lived closer!! What an INCREDIBLE TEAM!! A quick trip in our new car to the US Bank in town and back and it was done. It was the easiest, smoothest, transaction EVER!! They recommended lunch at Gaston's on the White River (AWESOME) and off we went with our new car....... THANK YOU ALAN & DEBBIE for making this a wonderful experience!! We would HIGHLY RECOMMEND this Dealership to anyone looking to buy new or used...... They made the drive there SO WORTH IT!!! read more

The service department should not be trusted. Get a second opinion. I went in to have a leak fixed, paid $1000 to have it fixed and I still have the same leak. read more

I went to dealership & drove a vehicle salesman was Alan Sollis. I tried to make a deal with them & the best price they could do was $28900 we could not agree at that price. Two weeks later I saw the same vehicle advertised for $26900. When I called about it Alan said he was just to busy to call me & they had already sold it. read more