I write this review with mixed feelings. Having worked in credit unions for years, I have sold plenty of Route 66 Warranty products. One reason I felt comfortable recommending the product was because I had purchased it myself. The first time I purchased a Route 66 warranty, my vehicle ended up being a total loss not long afterward. I was impressed because they fully refunded the cost of the warranty with no issues. So, after the factory warranty expired on my new vehicle, I didn't hesitate to purchase another Route 66 extended warranty -- a 7-year/75,000-mile plan. Not long after my manufacturer's warranty ended, I started having one repair after another. At first, I thought, "Thank God I bought the warranty." Unfortunately, that feeling didn't last. I will take part of the blame for not reading the fine print closely enough, but here is the issue: I am only in year 3 of the 7-year warranty and nowhere near 75,000 miles, yet I was told the warranty had expired. When I called, the representative explained that the coverage actually ends once they have paid repairs up to the value of the vehicle. According to them, this information is buried in the contract "on page 2, paragraph 2" or something similar. I was furious, to say the least. I asked about the remaining years and mileage on my contract, and the representative basically told me I would need to either go elsewhere or purchase another warranty. To be fair, the warranty did help cover repairs while it lasted, so I can say it is not a bad product. However, consumers absolutely need to read the fine print carefully and understand the payout limits before purchasing. Even the representative at the dealership told me he had never heard of a warranty ending this way. Stay informed and make sure you fully understand what you are buying before you need to file a claim. read more

this warranty might be worse than car shield. Absolutely terrible. cover a large number of things

Bought a new to me car (2017) car about 4 weeks ago. googled an extended warranty. bought it over phone before I left dealership. The next day called our shop where we have all our work done and they said they never heard of them. So I googled and found they had bad reviews. So cancelled (30 day right of rescission) Route 66 was recommended, but had to be bought thru credit union. We happened to have an account at CU who sold it. My husband purchased, and told no waiting period by CU employee since we were concerned as we had just cancelled other warranty and it was a new purchase This was on a Friday a couple weeks ago. The following week (tuesday ) I get an error on my dash. $8700 issue and come to find out with clutch/transmission 1. Andrew with Route 66 tells us they don't cover something after a few days of having their warranty 2. If they did cover, it would only be up to $5,000 So due your due diligence as this company is set up to not pay anything! read more

if I could give zero stars I would this company only cares about your money not you as a client of a customer! they will always side with the dealership working on your car. This dealership lied to this warranty company making it to where I didn't get any help for coverage. in the end after proving they lied they still sided with the company and I was out the $2000 they were happy to take from me for the warranty! Screw this company and will be reporting the the BBB. read more

I purchased this warranty because I believed I was dealing with a reputable company. I had never filed a claim before, but when my engine failed and I finally needed to use the coverage, my claim was denied. That was extremely disappointing. In addition, the representative I spoke with was rude and unhelpful throughout the process. Based on my experience, I feel that I paid for coverage that was not there when I needed it most. I would not recommend this company and will be sharing my experience with others so they can make an informed decision. read more

They are a scam and are terrible to deal with. Save your $2K for an actual failure in vehicle. If I could give -10 stars I would. If you have any kind of claim, they will not pay out your remaining amount of money owed back to you even on a prorated amount, if u sell the car before warranty expires. They are just as bad as all the other scammer fake extended warranty companies. read more

ROUTE 66 EXTENDED WARRANTY, REFUSES TO COVER OIL LEAKS! Major oil leaks that cost $1800 to repair! Junk Extended Warranty. I do not recommend purchasing this! read more

Route 66 Extended Warranty - Repairs they refuse to cover! - Car Dealers Near Me - Mountain Home, Arkansas

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I would give a zero if I could, Scam Scam Scam. They claim everything is pre existing, so either way you are screwed if you purchase a used vehicle. They make up their own rules, their "supervisor" Derek is horrible, they have no appeals process. Please DO NOT buy from them, I am going to reach out to my credit union to ask them to please protect their members from buying this warranty! I am also going to post on every review site I can including my community apps to help people from being scammed. read more

I was denied coverage to get a car fixed. They called and talk to me when the dealership told them that they wanted to get it repaired and they asked me a few questions. I answered them the best I could. They lied to the dealership and said I had no answers that I said there was nothing wrong with my car which was an out and out lie. read more

Do not buy this warranty ! waste of money compared to other warranties. We have a 2020 silverado with 45k miles , and the ball joint broke on a regular paved road going 65mph . Route 66 will cover the part that failed but not the other parts that got damaged due to that part failure also they dont cover the tax also only give me a rental car for the time of the one part repair. they simply have loopholes for everything to get out of paying to get your vehicle fixed . my silverado has about $3k in damaged parts Route 66 is covering only $600 of it. read more

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This program has been a big help on multiple vehicles of mine having mechanical and electronical failures. Most recently an engine failure in my Toyota Avalon and a transmission failure in my Honda odyssey. It's so helpful to know you have coverage and save money! They even paid the mechanic directly. read more

Worst warranty service ever. We just had to pay 2,000.00 for repairs that they refuse to cover. A whole page of what they do not cover and a paragraph on what they do cover. Go to a different warranty company Route 66 is the worst read more

I own a 2016 Lexus rx450h. A steering issue was completely paid for by Route 66 as was a water pump . Repair place said this Never happens! Very happy that my credit union advised me to get this coverage. read more

Route 66 is awesome at handling your initial claim, but after that, you're on your own. They'll replace your old factory part with a remanufactured after market part. When that part fails, they shift responsibility for handling the claim to the manufacturer of the substandard part and claim there's nothing else they can do. I got their extended warranty based on the recommendation of my lender. Sure enough, 2 weeks after I got my car, the transmission failed. No one's fault, that's why I got the warranty. When it came time, I tried to get them to install a factory transmission, but they refused and insisted the remanufactured one they wanted to install would be just as good and came with its own warranty. Either that or I could pay the difference in cost between the after market transmission and the factory one - about $3000 difference. Now, less than a year later, I'm going on my 3rd transmission and have been without my car for an average of 2 weeks per transmission. They use parts they know are substandard because they're cheap, then when those parts fail, they shift responsibility to the parts supplier. I've had my local dealer, someone I've done business with for over 10 years and actually used to work for, do all the work. They are a credible, trustworthy shop. A mechanic I know even told me the parts they're using are trash. I'll never use Route 66 again and will warn everyone I know not to use them. I've also advised my lender - who handles all my banking and financial needs - to find another warranty company. read more

My mechanic dealt directly with Route 66 and the claim was covered in full. Easy to use and great coverage.

This company is a total joke. DO NOT use them. My moms Transmission went out under 1000 miles and they went through every single loophole to dent the claim. Customer service was brutally bad. Very rude and stopped getting back to us. I dont know why credit unions still use this company because they are piss poor and shady. read more

I bought a used car . Financed through Loyalty Credit Union. They sold me Route 66 extended warranty. Two months later the engine went out and they refused to pay for it. read more

HORRIBLE!!! CORRUPT!!! DO NOT PURCHASE THIS EXTENDED WARRANTY!!! Lots of headaches and if you trade in your car and cancel the policy they keep your money. Save yourself a long-term stress in the future. read more

Honestly, if I could rate Zero stars I would. From the beginning I was advised that I can take my car to ANY dodge dealership. I Picked one, they started working on my car, quoted me and then this company stated they didn't do business with them. You'd think after telling me I can go anywhere they'd say "except for ..." which they didn't so I had to pay for the dealership to put my car parts back together and tow my vehicle to another dealership. After not having my vehicle for 3 months AND COUNTING, were now having an issue through this warranty company regarding sending a "virtual link" to release their warranty payment. I've done a lot of back and forth, spoke to Nick who has yet to figure out where the link was sent and why he can't resend it. I also spoke with Derek (a supervisor) who has yet to call back with updated information. My car has been finished and waiting on payment since Friday, its going on Wednesday and we still haven't gotten any word from any one regarding a damn link. This is an ongoing, problematic service team that I wouldn't recommend to ANYONE. As a customer service team do better. read more

They won't pay even on items covered. I have asked to be escalated they refuse to let you talk to anyone. Tonya snd Dereck work in claims and have 0 empathy and don't care how customers are impacted. Buyer beware do not purchase this insurance not worth paper it's written on. read more

Crappy coverage, crappy people. They will pick and choose what they want to cover. Even if the repair was in the plan you paid for

This company is a scam!! i bought the warranty for a piece of mind on are used vehicle purchase, 3 months after owing vehicle we had a check engine light come on and started running rough, we took the car to pepboys who said it was low on compression, so we contacted the warranty company and they sent there own adjuster out, after week of waiting they informed me they would not cover the cost of repairs due to the head being cracked, now im not sure how they determine that by just looking at an engine but told me it was preexisting and they would not cover any cost, i would not recommend this warranty company to anyone, i wish i would have read the reviews before purchasing the warranty. read more

they are garbage!!! don't do it! save yourself a headache! if your repairs require an alignment, you have to pay for it and the taxes!

purchased a warranty through Route 66 on a used vehicle through Redstone Federal Credit Union. was told it covers power train and had the transmission go out and when that happened it also took out the transfer case as well. Route 66 refused to pay for it. they said it was a known issue with those vehicles. 2005 gmc seirra 2500 duramax with the Alison transmission. read more

Absolutely Terrible Experience with Route 66 Warranty - Avoid This Company at All Costs! I made the unfortunate decision to purchase a warranty from Route 66 for my truck 5 months ago, paying $4,000 for the top-tier package. What should have been a simple peace of mind purchase has instead turned into an absolute nightmare that has cost me thousands in rental fees, diagnostics, and emotional stress. My truck's engine started having issues, so I took it to the dealership for a diagnostic. The verdict was clear: the engine was beyond repair and needed a full replacement. The dealership sent all the necessary evidence to Route 66, and I was initially told that they would cover the repairs. However, there was one catch: they insisted on an inspection before any work could be done. Fine. But here's where everything went south. Weeks passed with no action. After a week of waiting, I called to follow up and was told that the inspector had been in a car accident and could not make it. I was promised another appointment. One week later, I called again, only to be told that the second inspector had transmission issues and couldn't show up. Again, they promised a new appointment. At this point, I was already paying $100 a day for a rental truck, which was burning a hole in my pocket, but I was still told that the inspection was a necessity. The third inspector? Yeah, he didn't show either. By the fourth attempt, an inspector finally arrived, but instead of confirming what the dealership already had evidence for -- that the engine needed replacing -- the inspector claimed there was "no evidence" and refused to approve the engine swap. I called the mechanic and they assured me that the inspector was wrong -- they had found metal shavings in the oil and the engine was clearly shot. After a lot of back and forth, I was forced to pay the dealership for additional diagnostics to prove the inspector was incompetent. Only then did Route 66 finally agree to replace the engine. Fast forward to today, I find out that the replacement engine has arrived, but they're still waiting for a water pump. And now, they're telling me it'll be another week before the truck is even ready. So, after a full month of waiting, I'm no closer to getting my truck back and have spent a staggering $4,000 in rental costs. On top of that, I owe the dealership nearly $1,000 for diagnostics and miscellaneous fees. All this while I've already paid $4,000 for the warranty! So, in total, I've spent over $9,000 for a service that has offered absolutely no peace of mind and only stress and frustration. This company has wasted my time, money, and energy. I bought this warranty to avoid exactly the kind of nightmare I'm living through right now -- endless delays, zero communication, and no sense of urgency. I've been left with a massive financial burden right before Christmas while trying to care for my family of five. The only bright spot in this entire ordeal was the customer service agent Daniel, who was incredibly helpful and compassionate, but unfortunately, his hands were tied by the company's incompetent underwriting and policies. If you're looking for a warranty company that actually values your time and money, RUN from Route 66 Warranty. They'll take your money, make empty promises, and leave you stranded with mounting costs and no resolution in sight. This company is a joke and should be avoided at all costs! read more

very awful car warranty! If your bank or Credit Union offers this to you DONT TAKE IT! They will not REPAIR your car. You pay your money for extended warranty and it is useless. They so call give you a limited amount of money for repairs they you are not aware of, plus its not written in the fine print as they say. Just BAD really BAD NEVER AGAIN! You will maybe get one claim from them to repair your car but if down the road you need another matter taken care of they will not REPAIR IT! DONT WASTE YOUR MONEY read more

I wish I could give this business 0 stars. I bought a jeep and 3 months later the motor went bad. The shop manager said the damage would clearly be covered and we should get a new motor. Well the joke is on me because after 3 weeks of arguing with adjusters, supervisors and everyone else who would listen at route 66 they are refusing to cover the repair. THIS IS A SCAM COMPANY!! DO NOT WASTE YOUR MONEY!!! read more

So far I'm not happy with what I paid for the warranty. I have a diesel that the check engine light says it's not getting Def. Since it is emissions problem it's not covered. It's a mechanical problem that's not a normal wear and tear is not covered. Then since it's factory and if I was to delete it so it no longer needed the Def, the warranty would be voided. So if it's the the pump, I'm sol. May have to find a better warranty and get my refund... read more

I whole lot 66 warranty. I think that it's pretty good. It's not as good as warranty but it covers everything. Just about. I will be extending my warranty on my Mercedes soon. read more

Got a route 66 Easy street warranty expecting it to cover everything. They do not. It does not cover a rental while car is being diagnosed. They also have strict payment amounts that are below market rates for replacement car parts. We had a shop replace the Car battery and alternator switch. The labor time paid out was only 1 hr so it was below the 4hrs for a car rental, even though the car needed to be tow to shop and wait for shop busy times before it can get diagnosed. The warranty only paid 100 dollars for the car battery and 185 for the alternator switch. Leaving us on the hook for the 241 difference the shop quoted for replacement parts. read more

Stay far away from this company. They are thieves and liars. I purchased a warranty and unfortunately shortly after had to use it. They're claiming that it's pre-existing issue and refused to approve my claim. read more

do not buy this warranty coverage!!! they do not pay full labor or parts for factory service .... i was not told this by my bank! they are stuck on 1980 prices and thats not reality these days read more

Do not recommend for extended warranty. I sold my vehicle and canceled the warranty and was expecting a refund however because I had warranty claims they subtracted that from my refund and received ZERO refund!! Also, they advertise zero deductible but they do not pay for diagnostic run by the dealership or the taxes on the repairs which I consider as a deductible. read more

Even with their deluxe plan, they don't cover anything that will actually go wrong. They will not accommodate to what you need and are a horrible company to get your warranty through. Definitely do not recommend read more

Jay handled our claim super quickly, the auto repair place was paid immediatly. We have zero complaints!!

won't pay claim that was pre-approved, very rude and would not recommend or use in the future

Purchased this warranty through my bank. My transmission went out. Was asked to pay $1000 difference because they only wanted to pay $2990 instead of what the shop quoted. ohhh but offered to send their used transmission but was told 7-10 business days to ship the part. Poor customer service, does not do what's best for the customer but what's best for their company. Don't purchase their warranty! read more

This company is a complete scam. I have an extended warranty on my F150 that I had for under 2 years before I started having issues. I parked my truck until I could get it to the shop. The issue was my engine. When I took it to the shop it was 6 quarts low on oil. I have gotten all oil changes and routine maintenance. Route 66 stated that it did not make a difference because it was still low on oil. The oil needle never moved and I had no way of knowing it was low on oil. I have paid for the warranty and it is not worth the paper it was written on. I have had a rental car for almost 3 weeks waiting for them to see the light but corrupt is corrupt. They are in the business of making money not doing what is right. Please use a different company. I wished I would have known this before hand. read more

will not cover what you want it to. Asked specifically if it covered everything but normal wearing items and they told me yes. Total scam

Terrible warranty company, spoke with 2 "advisors" if you can even call them that- they don't even understand basic knowledge of a car and repairs. Would recommend getting your money back if you are new to their contracting. Spoke with a man named Andrew, a "senior advisor" he was very indignant when I was asking simple questions. He acted as if I was provoking him even though I spoke very calmly and was just asking some basic questions. I was confused with him raising his voice repeatedly- I felt defeated. He interrupted me several times, so anyways I have already canceled my contract and found a better rate with a policy that covers hoses and other misc line item repairs. read more