I called to schedule a free oil change. Free because they weren't open at the time I scheduled my…read morelast oil change and I had to wait an hour before someone finally showed up. This appointment was for an oil change tire rotation a couple recalls and for them to figure out why the 2nd row passenger seat belt/seat sensor wasn't working properly. When the service was done there was mud tracked all down my driver side door seal, the tires had not been rotated at all because the drivers side ties had mud on them from my driveway and they were still in the same spot, what they don't know is I marked the tires to see if they would actually rotate them and they did not. Makes me wonder if they even changed the oil. I mentioned this to the service rep and he said oh yeah we did it we just moved them front to back, that is not how you rotate tires first off. As far as the mud I said is someone going to wipe that off, he goes and gets a wet paper towel and does one swipe. As far as the seatbelt buckle or seat sensor issue, I'm not sure what the problem is because he told me they couldn't replicate the problem I told them about which was the seat belt buckle or seat when someone is sitting in it and it's buckled doesn't register right and dings the entire time like the seatbelt isn't buckled when it is. I said well can you ride with me and sit in that seat so I can show you. The service rep rode with me and the seatbelt buckle/seat started acting up. It was then that he said oh ok now I see what it's doing. I had to do their job for them. I was told that there was a short in the buckle by a service writer not a tech. He claims that he ordered the buckle and I would receive a call when it comes in. STAY AWAY FROM THIS PLACE! The only reason I'll be going back is to get my seatbelt buckle fixed. If they ever call. This is twice now that I have had a horrible experience. Get new management or new employees. You're making Honda look bad.

It is not conjecture when I say that Zanesville Honda saved our vacation. We've not even purchased…read morea vehicle from this location, but when we were stranded out of town on our way to a vacation, the Zanesville Honda team worked quickly to get us back on track as soon as possible. Their team is caring, hard-working, honest, and empathetic; they went above and beyond their job description to make sure that we got the help we needed, and they have certainly added value to the Honda name. I think a vehicle is going to be about the same anywhere you buy it, so the team you buy from, and support they provide is what makes the difference. So with that, I couldn't recommend Zanesville Honda more highly. Special thanks to Ben, Becky, and Nick, specifically. They were the real MVPs and I can't thank them enough for their help!

The following review is for my purchase of a new 2023 RAV4 Hybrid XLE in November 2023…read more After calling Zanesville Toyota to inquire about RAV4 Hybrid availability, I talked with salesperson Amanda. We briefly discussed the only RAV4 in stock in the trim level I wanted. Everything moved very quickly after the call. Amanda was straightforward and the deal was simple and easy to understand. Amanda paid attention to details of our conversations. I did not have to repeat myself or haggle about a single issue. When I told Amanda the tax on the offer was $100 too much, I got zero attitude. Amanda looked into it and the number was corrected. Amanda walked out to meet me as I pulled into the lot the morning I arrived. My appointment was at 9am on a Saturday and the whole deal was done by 10am. Amanda sat with me afterwards to make sure I got Apple CarPlay set up. She was totally focused on me and making sure I was satisfied that morning. That's a rarity these days. Overall, my experience purchasing from Zanesville Toyota was a dream. Taking time to write reviews isn't something I do often, but this review is deserved.

In the first instance, I would have given the product a zero star rating if it were possible, but…read morethe system does not permit it. Consequently, I purchased a 2021 Toyota Highlander from Zanesville Toyota, a brand-new vehicle, and it came with a lifetime powertrain warranty provided by the dealership. However, my Toyota Highlander has developed a transmission issue that necessitates replacement. Zanesville Toyota has informed me that their warranty company will not replace my transmission because I failed to change the air filter or cabin filter. Despite this, my oil changes and major servicing have been conducted in the past, and I have maintained a record of these services. Zanesville Toyota has refused to honor and replace my transmission solely due to an air filter issue, which is unrelated to the transmission itself. This situation exemplifies a lack of integrity in business practices and a failure to uphold the company's commitment to its products. I have no intention of purchasing any products from this dealership in the future, and I will inform my acquaintances about the poor conduct of Zanesville Toyota

Not very veteran or first responder friendly. Asked salesman several times over two days regarding…read morediscounts and never got a response. Went down for lease trade. They gave us numbers. We politely declined as we had a better offer elsewhere maybe 15 min later they called us with a better offer so we turned around and went back. 3hrs later after closing they told us even though it had nothing to do with our credit they couldn't honor said offer and we back to the original offer plus more money. In our opinion they were just fishing for more money and we never ever got an answer on veteran or first responder discounts.

Worked with Shawn O'Brien to buy a car. He was honest, knowledgeable, and professional. If you are…read morelooking for a new or used car, he is your guy. Thank you Shawn!

I had a car serviced at Jeff Drennens Chevy and work was done quite well. Here it 4 yrs later and…read morewas time to get another car, staff was willing and able. They did 4 hard inquiries, guess you know what that did to an ok credit score. They tried to get me interested in a Boxy, crappy, glorified Tonka toy car...... ! After they had pulled the 4 hard inquiries for the Buick Lacrosse That I tested drove and like..... You and the gang thought I was going to drop Trousers and you can guess the rest.... Wish them the Best.........

I highly recommend Jeff Drennen dealership. They went above and beyond. I bought a 2016 Tahoe from…read morea very dishonest dealership in Columbus. I brought it into drennens for a recall 1 week after buying and they told me everything that was wrong underneath. The previous dealership had sold me a Tahoe that had no sensors hooked up modules hanging down on tail pipe and brackets taped on. Not to mention the 3rd row middle seatbelt was cut out!! They wrote up a paper to help us return it! As I was walking around their parking lot bawling from what I had just been told. Jeff wells took the time to walk over and just talk to me not mentioning a vehicle or anything. He truly cared as to what was happening. We went today to buy a new to us tahoe and had a wonderful experience. Thank you thank you thank you!! You all are awesome!