Service department is a joke. Went in for check engine light. Had an appointment and still waited 4 days for a diagnosis... I'm told I need a $2200 fuel pump. Give them $2200 (plus their credit card surcharge ). The day after I got my vehicle back, check engine light is back on. Call the service department. I'm told I will need to make another appointment. I said I just had an appointment and I gave you $2200 for a fuel pump. I'm told that it must be something else then... WTF??? They get a full 5 clowns read more

Everyone was very friendly and helpful. They went above and beyond for me and I'm so appreciative to know that there are still good people doing great work in the world. My experience at your business made moving to the area a little brighter. Thank you! read more

I purchased a GMC p/u from Couglin Chevy Newark Ohio.Chad was my salesman.I drove a long way to dealership (There is a GM Dealership 2miles from me) when I arrived Trk was waiting for me to test drive.I liked the truck Chad the salesman and myself worked a deal that I thought was very fair.I will go back to this dealership next time I need a vehicle. Thanks Robert & Colleen read more

Very positive interactions with my salesman, Chris, he did not pressure in any way, was very informative with every question I had. The general manager Brent was very friendly and provided a great deal on a quality vehicle. read more

I had to go back to the dealership to have my sunroof 'fixed' after going there on November 18th. When I was taken to my car to be shown that it was 'fixed' the sunroof was still clunking. When I told the service manager that it was still not fixed he said that they did the 'economically correct fix'. I am not sure what he meant by this, but it seemed to me that he was insinuating that I was not finically able to pay to have it repaired fully (after a return phone call I was informed that would cost me around $1,600 which isn't an issue). When I told him I was unsatisfied this time, and that the service his garage has given both this time and in the past has made me want to no longer drive a Chevrolet due to not knowing where to get it serviced locally. He told me this was my choice (he repeatedly told me this when I mentioned buying a Honda next). Every car I have bought has been a Chevy (it runs deep in my family), but my experience at this dealership has made me question this... read more

At the end of the day, my service experience was positive. But I must first explain how wrong had it gone before it got there. I called to receive an estimate for an oil change and headlight replacement for my 2013 Buick Enclave which I purchased from Coughlin five months ago. I was put on hold and transferred to someone in the service department who told me that the headlight would be "about $75." So I scheduled a 9:15am appointment for two days later. I neglected to ask how long the service would take so when I dropped off the vehicle, I was surprised to learn that it would be approximately two hours. So I got a ride home and received a call from Woody about forty five minutes later. He told that the $75 estimate was wrong, that the car required a special bulb that was more expensive, that the bulb was not in inventory, it would have to be ordered, and the cost would be around $325 with parts and labor. With frustration, I told him that I was not prepared for that expense and do the oil change only. Fast forward fifteen minutes, Woody called me back and informed me that my vehicle was still under a bumper-to-bumper warranty and there would be NO CHARGE to replace the headlight, but it would still have to be ordered, they could have it by 3:30 and have my car ready by 4:30 that day. Free was good news, but now I would be without my vehicle the entire day. Herein lies my frustration. For one of the first times in my life I chose to use the dealer from whom I purchased my vehicle for service believing that it would be beneficial because they knew the vehicle. So why, when I called for an estimate, did someone not look up the VIN and note what kind of bulb was needed, what the price would be, and have it in house when I dropped the car off for the appointment? And why did they not know that it was covered by warranty until after I was already terribly frustrated and upset? What could have been a stellar service experience turned out to only be satisfactory because of the lousy service on the front side. I am undecided if I will return to Coughlin for future service. read more