Took my vehicle here to get my bumper replaced through my ins. and it took 2 weeks to get the…read moreparts. They did the multi point inspection and said nothing was wrong with my vehicle just for them to call and say my vehicle was ready for pick up and I get there and find out my power steering lines are leaking and they said it had nothing to do with there work but my lines were not leaking when I brought my vehicle there. My first and last experience with these guys they are dishonest and will have you leaving unhappy and unsatisfied so be careful taking your vehicle here to get repaired! I trusted them and got screwed over. They need trustworthy mechanic's that care about the customers and the work they do!

The customer service I have received at this dealership has been horrific. I bought a Chevy equinox…read more90 days ago that had older in it that got real intense and as I tried to get help, I pulled out air filters. The air filter was filthy and they told me that they don't always change air filters, but when I bought the car, it was certified with all this 171points certification and on my paper it says all air filters was changed so I went back-and-forth with this dealership and my car is still up there everything that they do they want money money money money they don't want to honor what you've already paid your money for terrible Customer Service and just in case you do not know that the Chevy equinox is notorious for rodents, eating your wires due to the way the car was manufactured with soy wires

After reading such stellar reviews online I took my mom over for a no-pressure experience for her…read moreto test drive a Subaru she'd been looking for & yes, all the positive reviews are for real! From the minute we walked onto the lot it was exactly the relaxed, respectful atmosphere I anticipated & was vastly different than the absolutely awful experience we had with a well known Subaru dealer near the airport. I'll definitely only return to Gahanna when ready to buy!

outstanding customer experience each time I go and I've purchased over 30 vehicles from Craig over…read morethe past 30 year. great customer service and outstanding quality of vehicles and he goes out of his way to make sure everyone has a great customer experienc. I will continue to buy my vehicles from him and continue to recommend him to other. truly outstanding place to buy a vehicl.

I don't know who to credit with this quote but it says "People of integrity are willing to let time…read moreprove them right." I took my car in to have what I thought was a bad power steering pump. Terry, our service advisor, had the mechanic look over the system and found a blown line from the reservoir to the power steering unit. Turns out the steering pump was alright and it just needed the line replaced saving us a lot of money (a lot of money!). That is the honesty and integrity paired with professional, knowledgeable, friendly people that got my attention years ago and will keep me as a loyal customer into the future. Thank you Terry and Buckeye Toyota!! Note: The service advisor I wrote about from a few months ago is apparently no longer there. I didn't see them today nor a couple months ago when we had our other car in for service.

So I drove out here from Columbus to shop around for a used Nissan Leaf, there were 5 of them in…read morethe area at different dealerships in the Lancaster Area. I honestly didn't know why I even stopped here 1st but I did and glad I did. I mean felt like I got a somewhat of a deal? As far as pricing goes we met in the middle and I'm very happy with the car. But if you do come down here from Columbus, definitely ask for Josh Roach. My man, was super cool and made sure I was taken care of though out the car buying process.

Service department is a joke. Went in for check engine light. Had an appointment and still waited 4…read moredays for a diagnosis... I'm told I need a $2200 fuel pump. Give them $2200 (plus their credit card surcharge ). The day after I got my vehicle back, check engine light is back on. Call the service department. I'm told I will need to make another appointment. I said I just had an appointment and I gave you $2200 for a fuel pump. I'm told that it must be something else then... WTF??? They get a full 5 clowns

Everyone was very friendly and helpful. They went above and beyond for me and I'm so appreciative…read moreto know that there are still good people doing great work in the world. My experience at your business made moving to the area a little brighter. Thank you!

As luck would have it, those quickly rising creeks a couple of weeks totaled my son's car. Thank…read moregoodness he had gap insurance. I spent several days helping him research a used Honda,without a zillion miles on it that came from a well established reputable dealer. As an aside, there are quite a few search engines but if you find one that seems too good to be true, do a streetview of the dealer address. You might find an iffy looking, fly by night place and a bad carfax with a salvage title. Pay a little more and opt for a dealership. My son saw a car he liked at Germain Honda but he moved too slow. But there were 2 potentials here at Germain Mazda, and several more at Honda Marysville if Germain didnt work out. I met my son at the dealership and met with Alec who had our two choices ready for their test drive. He was personable and did not try to upsell us. Both cars were nice but the newer one clearly stood out. It was clean, loaded with stuff that were in my son's wish list and it had lower mileage. Description and pictures were accurate. Yes it had a tiny scratch that was repainted that you could barely see but I was looking for that. We had arrived before the dealership opened and all of their used cars were sparkling and ready for their new owner, we just wanted a Honda but we looked around just to kill time. Everything on the lot was clearly labeled. Buying the car took some time, not unreasonable, and we were offered tea, coffee and water. There were some strange questions related to financing that apparently Huntington Bank wanted answers like do you plan to transport a pet. Any kids riding in the car? We once again purchased the gap insurance. It is a really pretty car. I'm jealous. And Germain has been around FOREVER. And they filled up the tank. Highly recommend Germain Mazda for new or used cars and especially Alex and his team.

From start to finish my car buying experience with Raul and Germain overall was fantastic. They…read morelet me move at my own pace and weren't pushy at all, plus I love my new ride!!

To be honest I don't remember much, I was very excited and I was in and out of there so fast the…read moreonly person I remember by name was Dez. She was amazing! Before I could even sit down she put a frosty ice water in my hand and proceeded to show me my new car. She even got down on the ground on a 85 degree day to put my temp tag and plate holders on. Everyone was very friendly and the atmosphere of that place is very pleasant. I would 100% recommend anyone going here for a new car, especially if you can have Dez help, she really put her all into making sure every aspect of the deal was absolutely to my liking. She made the whole experience feel like something I want to go do again. Thanks Dez and Kelly BMW!

I had a 2022 4-series that needed new tires and brakes, and a couple other smaller replacements…read more Zac was my sales rep and he was great! Everything was communicated quickly the dealership was flexible with my schedule. Importantly the price didn't change throughout the transaction. Overall very positive service experience and I would go back!

Brought in an 2022 F250 for service on 8-25-25 at 10 am…read moreaccording to their on-line scheduling system. We picked up the truck on 8-27 without any service being performed. Here's the story: We tried to call the service department numerous times throughout the two days without luck. No one picked up the phone after the operator transferred the call to the service department and the calls eventually (after 6 or more rings) went to voice mail. We received no call backs nor any text messages on maintenance status. That was strange. We drove to the dealership on 8-27 and the service gal said they didn't get to the truck yet and it's still in the parking lot and if you want to take it--here are the keys. My husband around the lot looking for the truck .....to no avail. It was only after I made my presence known in the sales room--quite loudly in fact-- did a sales guy run into the service department and excitedly ask if my husband was there to pick up his truck and only then was another gal dispatched to locate our truck and deliver it to the service door. We are giving this dealership one star because of their disregard for keeping the customer informed on maintenance status and then how they treated the customer when he came to pick up the vehicle. No apologies. No 'let us make it right for you', no car wash --just here are the keys and good luck finding the vehicle. This is customer obsession? Other dealerships can eat this dealer alive on this aspect alone. And we bought this truck brand new from these folks.

Do not buy a car from this dealership owner group!…read more I wish I could give 0 stars because I would. I went in to this dealership on 3/9/2024 to look at a vehicle for sale. After getting an offer, I decided to wait and try and do a private sale on my car instead of the trade-in offer that they gave me. Rick, the salesman contacted me regularly through the rest of March asking how the process was going (he wanted the sale). On 4/5/2024 at 5:25 pm, he sent me a text with a new price on the vehicle. When I called the next day, I discovered that Rick was off work that day and the guy I spoke with said that the price was actually $6k higher than what Rick sent me. When I mentioned that I received this text, the guy said that it didn't matter what Rick sent me. This is clear evidence of a bait-and-switch sales tactic. In fact, this "deal" was worse than what I was offered back in March. This is actually my second bad experience from this dealership owner group. 10+ years ago, I had a bad experience with their service department. I thought I would give them another chance. Boy, was I wrong!

If you want to sell your car, I highly recommend checking with Legacy Automotive. They recently…read morepurchased my late model, low mileage sedan. Their price for my car met my expectation of its value, the process was fast, and the staff was professional.

I purchased my vehicle from them almost a year ago. They got me into a nice car at a payment that…read moreI could afford and the loan process was very easy. The loan itself was for 2 years which I totally happy with....not a 5 year loan and several thousand down on something with 150,000 plus miles like another place I looked into (see the ladies in the commercials) I have recommended them to several people and will continue to do so.