The upfront customer service was great. They did everything to help me get in the car. But, when it…read morewas time for true customer service, they failed. I have had the car for less than 30 days, and it has spent more time sitting and in the shop than on the road. I understand it is USED and AS IS. However, if a customer broke his back trying to get a car from you and did everything within his power to be upfront and keep his word, you would think that the company would be willing to help. I have spent another $620 on getting it fixed and the warranty that they sold me wouldn't cover the part. $360 towards the remaining repairs is what I was asking for them to help with, since their car is not running. Personally, I have no problems with the individuals, but professionally this is pis poor customer service. All the laughing and hugging and good ole family acting means nothing if you don't perform when it's time. If you get a car, keep it business cause the rest is fake.

I love AutoMazing and yes they are inviting people. If you buy a car As Is that's what it is As Is…read moreso it is your responsibility to keep up with your own vehicle. Nothing is fake about them I have had my car for 8 months and I love it and it is Great. Way to Go AutoMazing and remember you cant please everybody!!!!! I RECOMMEND THEM TO EVERYONE.... They help you get into a car so you are not walking what more do you want. Its hard to get a car these days.....

I recently decided to sell a car to Carmax and honestly, it was a lot easier than anticipated…read more I highly recommend doing an expedited process by submitting all of the paperwork online in advance. When I pulled up, I signed the paperwork. They did a final evaluation on the car and I was out with my check in hand within 15 minutes. They even ordered me a Lyft back home.

I never thought I'd be writing a review like this because I have always been a loyal CarMax…read morecustomer. This was my third vehicle purchased from CarMax. My first experience was excellent, and that's the reason I kept coming back. The service team at that time, especially Ms. Whitney, treated customers with professionalism, respect, and genuine care. Unfortunately, she is no longer there, and the experience with the current team has been the complete opposite. My vehicle was shipped from Alabama, and when I picked it up, it wasn't in the condition I expected. It was dirty and had multiple cosmetic issues, including scratches, paint chips, stains, sticky residue, and damage to the driver's seat. I reported everything within the 30-day period, expecting the issues to be corrected. Instead, what should have been a simple repair turned into months of frustration and four separate trips back to the dealership. Each visit seemed to uncover another problem. Deborah repeatedly forgot items that were supposed to be repaired, which resulted in me having to return again and again. My fourth trip was only necessary because things that should have been completed previously were overlooked. On another visit, after the repairs were completed, the exterior liftgate button suddenly stopped working. The inside liftgate button still works perfectly, so the issue clearly started after my vehicle was serviced. Even after bringing it to their attention, they refused to repair it. The repair to my driver's seat was also unacceptable. The original issue was minor, but after they attempted to fix it, the seat looked much worse. It had obvious discoloration that looked like it had been spray painted. I honestly would have preferred the original imperfection. The customer service made an already frustrating situation even worse. Anthony, the service manager, was rude, dismissive, and made me feel like my concerns were an inconvenience instead of something that should be addressed. Lorraine answered the phone with an attitude on multiple occasions. Every interaction with her made me feel like I was bothering the staff simply by asking for an update on my own vehicle. One of the most frustrating days was my third visit. I sat in the waiting area for approximately seven hours with my children and received little to no communication about the status of my vehicle. I repeatedly had to ask for updates instead of anyone proactively keeping me informed. Over the course of these repeated visits, CarMax never once offered to provide or reimburse a Lyft or Uber, despite the significant inconvenience caused by multiple return trips for issues that should have been resolved the first time. My time clearly was not valued. I continued giving CarMax opportunities to make things right because of the positive experiences I had in the past. I wasn't looking for anything unreasonable--I simply wanted the vehicle I purchased to be repaired correctly and to be treated with respect. Instead, I dealt with poor communication, incomplete repairs, repeated trips to the dealership, rude customer service, broken components that weren't broken before the repairs, and an overall lack of accountability. I finally accepted my vehicle back because I was mentally exhausted from dealing with the situation, not because every issue had been resolved. My exterior liftgate button is still broken, and I was left feeling like my concerns simply didn't matter. This experience has completely changed my opinion of CarMax. The company I confidently recommended to family and friends is no longer the same dealership experience I once knew. I sincerely hope management takes a hard look at what's happening in their service department because no loyal customer should have to go through what I experienced.