"This was a very unprofessional interaction. I reached out to offer my services, and the response I received was not appropriate for a business setting. Communication and professionalism are essential in this industry." read more

My husband and I have bought a total of 4 vehicles from you guys,have always been very polite.yes sometimes it does get busy when your there and takes along time but it's always been worth the 4 and half hours to get there.plan on going back when we need a new car again,love ya guys read more

GREAT customer service. Josh was great. Answered all our questions. Fastest and easiest car-buying process we've ever experienced. I would definitely recommend Carsmart autosales! read more

I traded in my car 2 weeks ago, been driving this new used car since. Then I'm notified yesterday that the finance company won't approve me after all. so not happy with this place!! read more

I purchased my fourth car from Car Smart and I tell you I have not been disappointed yet. I had just paid my car off beginning of the year and a month ago the engine locked up. I came to cars mart and they really worked for me, and I thank God for these guys because when they say they will try they really do. Always 5 stars for me on all my experiences with them. I recommend the all the time and as I said these team is really great. Thank you again CAR SMART read more

Number 1 in worst customer service, no one is even a close second!!! Worst customer service in the car business by far. No one else is even close. I was looking for a third row SUV for my wife and our kids back in Feb of 2016. Spent hours sitting there filling out paperwork and they are constantly shoving sales pitch down your throat and dragging the process out. Expect to be there waiting for hours before they can even give you numbers. If you leave, expect to have to start over when you get back. They will not continue to work on your paperwork even if they promise that they would. I submitted an application online on Thursday, spoke to an individual over the phone and came in to fill out all the paperwork on Friday so we could come back and complete the transaction quickly on Saturday. I was promised that when I came back on Saturday, we would be in and out in less than an hour and they would have everything done. I came back on Saturday when they first opened and they havent even started on my paperwork. We were there for hours before I had to leave and they said that they would be ready when i came back later that night. Again, later that night they did not have the paperwork done, did not have numbers together on prices or payments. When I asked why they kept promising to get me numbers and still have not, they said that if I had stayed there, then they could have processed the paperwork. That once I left, they were going to help other customers and not finish mine. Once they did get me numbers, they were so outrageous and the person that was working with me was so rude because in her words "I was wasting her time since I had to leave and come back" She wanted me to stay or she couldnt continue to work on my numbers. Apparently its a company policy to not work on paperwork or give out numbers if you are not physically there. Definitely a shove the sales pitch down your throat mentality. I even showed her the written approval for a brand new 2016 Pacifica vs her 2015 one. The 2016 one that I was quoted on from the new dealership was $100 less a month, nearly 12% less APR and over 12k less miles than Car Smart. The final price on their 2015 was $$$$$6,000 higher$$$$$ than a brand new 2016 one with more options and extras !!!! I shopped at over a dozen dealerships to get my wife an SUV, I got approved at all of them and every dealership had numbers in my hand within a few hours except for Car Smart. Needless to say, I went to a new car dealership and had numbers in less than an hour and got my wife a brand new 2016 Traverse with no miles on it for $100 less a month and thousands less over the course of the loan with less than 100 miles on it. We have now had this 2016 Traverse for a little over a year, payments are great, less than 10k miles on it and I have to shake my head every time I hear those painful commercials from the pickle guy. I think he should change his gimmick costume to a lemon with how bad their customer service is. You guys lost a guaranteed sale due to your predatory sales staff and their lies and broken promises to get me something as simple as numbers. I hope that this review can save others from suffering such a painful Car Dumb experience. read more

I would like to start off by saying it's been 8 years since I've had to purchase a car or even start the process into looking to buy one. I came across this place because of the advertising and its proximity to my home. I started with an online submission for loan information and was contacted the next day by Cheryl. A conversation with her and she informed me that they could get me approved for a car. I take what most salesmen say with a grain of salt anyway, knowing they have to push to make a sale. Cheryl was pleasant to speak to and I spoke to her over several days before setting a time to come in and try to get a car. I had a window of an hour to come in and try to get a car because I was told that they closed at 7pm monday through thursday. they close at 6 on fridays and saturdays. When I arrived inside, the "office" or main room is a jumble of desks and I wasn't sure who I was supposed to speak to first. A guy named Marco asked me what I was there for and I told him that I had come to speak to Cheryl about getting a car. He said he could help me even though I was reticent to speak to anyone else besides who I had been dealing with. I had to go through the whole thing again with him but coming to a wall when I told him that I was self employed. He said that was going to be a problem, which Cheryl never said there was going to be one. The whole process came to a screeching halt then as he said I needed proof of income, which being self employed means I don't really get paychecks to show stubs for. I had brought with me a copy of my 2012 revenue sheet to show what I had made so far this year and offered to notarize it. He said they wouldn't accept it. He wasn't helpful at all during this and I wasn't going to deal anymore with them. I up and left. I called and asked for Cheryl as I was leaving the parking lot and was directed to her right away. I asked if she was actually present in the building for the appt she had made with me at 6pm and she said she was and didn't know why I wasn't shown to her. I told her the issues I ran into and she didn't know why Marco had told me that. The experience was confusing and there seemed to be no communication between people there. their motto is "dealer for the people", well I don't know what people their trying to get or how anyone can get a car through them. read more

I went to Car Smart's website a little more than a week ago because I had heard their radio ads and was curious to see if their prices were lower than local competitors. In order to even search their car inventory, you must enter your name, email, and phone number. Once you do that, you can view their cars, but no actual prices are given online for individual cars. You must call them to get the prices. The website is not convenient when all you want to do is compare prices online before making the trip out to the actual lot. I have also received at least one email from them every day, "checking up on me" and one phone call every day doing the same. I have emailed them back three times to get me off their call list but they still keep emailing and calling me. I am sick and tired of getting calls and emails from them, when all I wanted to do was online comparison shopping. They are relentless, bothersome, and annoying. Needless to say, I will not be using Car Smart in KC when I finally do purchase my next car. read more

I feel like Ted and his people really did work to get me financing in such a way I could afford to buy a new car. I'd been rejected over and over, but I'm very happy with the vehicle I bought (clean and quality) and my payments aren't bad at all. Their price on my car was rated "Great Price" by TrueCar, and they had a CarFax report on it as well. I recommend giving these folks a shot if you need help buying a new car. read more

WHAT A JOKE, False advertising, I plan on contacting the Better Business Bureau about this. You better have $2000 to put down. This is how he makes his money, Preying on innocent people. He'll push your information to 30 lenders, which in-turn lowers your credit score, and that's when he hits you up for the $2000 down or he'll ask you to get a co-signer and even if you have the co-sign he'll still want the $2000. Be SMART don't go to car smart, go to a Reputable car dealership, they'll get you a better deal. Oh and by the way Ted , I read all of your replies you made to others on here, about working with just you, your sales representative ARE talking to you for us. So save your Pathetic lies. read more

My salesperson was Britney who was very sweet although she was not the best at returning phone calls as promised. Basically, they sold me a lemon. The car had 30,000 miles on it and immediately it had issues. I took the car back twice in a 30 day period and the first time they could not figure out what was wrong and called me and told me they "thought" it worked itself out. I picked it up and the problem-engine dying and pressing the gas gave no response-happened again that night. I took it back and they replaced one of the components they "thought" may be causing the problem although they still were not sure. The issue is that the car still has problems with acceleration. I can feel it when I am driving as I press the pedal down it doesn't react when it should and roughly goes into gear. I'm very familiar with automobiles having grown up around race cars. I'm not some amateur here. CarSmart has a policy that if you are not completely satisfied, they will work with you so that you can come back and trade the car for a vehicle that you ARE satisfied with. I called CarSmart and explained the continuing problems and having been in the shop, being without a vehicle twice, having to borrow a friend's car, the inconvenience, etc... SO? They aren't sticking by the policy. It is only good for three days although the policy on the wall does not give a timeframe-they make it sound very grandiose on the bid sign that they want you to be VERY happy so PLEASE, bring it back if you are not completely satisfied. Basically, CarSmart screwed me. They sold me a lemon that it looks like will now have MAJOR mechanical issues down the road and I am going to have to be responsible for. I left a message for the owner but I am certain he is too concerned with his silly "I'm in a pickle" commercials to actually do the right thing by his customers. We shall see. He's gotten his money. DO NOT GO TO THIS DEALERSHIP. AVOID IT AT ALL COSTS. If they are going to lie, cheat and steal from you, you sure as hell shouldn't add insult to injury and take it from a man in a giant pickle suit. read more

Can I give no stars? DO NOT BUY FROM THIS PLACE. Dishonesty and shady employees wreaks throughout this place. Terrible with response. Their "inventory manager" will have AAA Transmission shut off check engine lights and say everything's good and that it was the 'chemicals washing out from when the vehicle had to fire off signals during testing at the auction.' His name is Tyler and goes by "Tyee." From starting to talk about pricing to trying to sell me and extended warranty rather than offer it upfront. There's no budging on their pricing and if you use their lenders you better have your ducks in a row as they will shoot way high on you and say that's the only option...I completely regret my vehicle purchase from this disgusting dealer and hope others think twice prior to purchasing from here. The list of issues the engine had within the first 6 months is absolutely ridiculous. Save yourself some time and stay FAR FAR away from these clowns. They'll be hearing plenty more outta myself as well. Clearly it's just not me with 20 other reviews here and an average of 2 stars which blows my mind how they can even manager that rating review. We're talking blown turbos, head gaskets, seals that all replaced within weeks. Just a buncha dishonest folks here that ARE 5000% NOT FOR THE PEOPLE....Ted needs to scratch that title cause it's the furthest thing from, its a lie to himself and anyone that listens to his bogus advertising. Anybody I speak with on the matter....friends, family, consumers, Uber drivers all have agreed when discussing these matters, I will continue to discuss these matters from here on out; business should just be closed down. read more

We just bought a 2018 outlander sport last month and was told our sales tax would be included on our loan, come to find out they didnt write it up the way we were promised and was stuck with a 2028.17 sales tax that we have to pay out of pocket worse service from a sales man ever, so please make sure you read all of your paper work rather it be from carsmart or any other dealership, they screwed us but dont let them screw you. And they basically told us were screwed so thank you chris and we ll see you in court and on problem solvers. read more

I had a fair experience with this dealer. The gentleman I dealt with was nicknamed "Tulsa" as I believe he is from Tulsa, Oklahoma. He was very gracious, accommodating to my daughter, and friendly. Yes, they do have the salesman, slick-I -want-to-sell-you-a-car-NOW vibe, however, that didn't bother me. I did get a follow up email and phone call, however, after sharing with the caller that I was no longer interested, I never received another call. Though I did not buy a car, I would certainly consider using them in the future. read more

The staff was great, went out of their way to get me the car i wanted at a very reasonable price. Very satisfied with the whole staff especially Aleana who was the one who sold me the car!! Thanks!!! read more

I got a car from them back in 2011. I love my car! We still have it and since we had such a great experience with them we decided to do business with the again! I called them just to make sure that with 2 grand down that we could still get a car thru them. (Discussed in previous convos). The lady that answered said she was the manager and that she was sure we could get a car with no money down. I gave her my info as well as my husband's. She called me back and said she had good news! We could get into a car with no money down and in the price range we discussed, we just needed to come down and test drive some cars! So we set up a date to make the 4 hour trip to go up and get our new car. She knew where we lived and that we would be making the trip with a baby. We woke up at 4am got there at 930 (made stops due to the baby) the first thing the sales lady wanted was our paperwork and took us out to look at the cars I had talked to the manager about. Then we came in and she talked to the finance guy came back and said that all of them were way out side of our price range. I couldn't believe it! We made the trip all the way for nothing! My husband and I was very disappointed! The service there has went way down since 2011! We will not be going back to that dealership and you best believe i am telling everyone i know NOT to go there! read more

Have been thinking about getting a new car and was referred to them. They had the car I wanted so I submitted an inquiry online. Ben called me today and took some basic info and said to come in at 6:00. I arrived at 5:50 and was surprised to see tables and chairs and lots of people littering the lobby. There was very much a feeling cattle being herded.I walked up to the desk and mentioned I had a 6:00 appointment with Ben. I was told by a bald man to have a seat and the first person available would be with me. ??? After waiting patiently for 30+ minutes, I walked out. My phone rang instantly and Cheryl asked if I would still be able to make my appointment. I mentioned that I had been waiting and nobody checked on me, apologized for the wait or mentioned how much longer before someone could help me. She sounded shocked that I hadn't been "checked in" or helped and that if I would come back in, she and I would have a chat with the General Manager. (This is evidently a ploy used to catch "walkers". Guessing Cheryl is watching on video...) I walked back in and stood at the desk for a moment while baldy and a couple of "sales" guys talked. Cheryl didn't show herself so I asked "who is Cheryl?" and they all mumbled that she was around somewhere. I told the bald guy that Cheryl had just called me. "uh huh" he said. I didn't know how long I was going to have to wait, I said. "Oh, I've got people out sick and on vacation...". It would have helped to know that. "I told you that", he said. No. You didn't. Are you the GM? "Yea. I'm Ted. I own tha place." Great. You suck. Had I known what to expect BEFOREHAND, I would have been less inclined to leave. Had anyone stopped for a moment to apologize and let me know it shouldn't be much longer, I would have definitely stuck around. Had the baldy who "owns tha place" given so much as a few words in attempt to placate a sure sale, I would be writing a good review for his business. I'll buy a car from a competitor instead. And I'll be certain to tell everyone within earshot not to buy from "tha place". If you plan to patronize this business, do not expect to be treated politely before you dump your money in their pockets. Customer Service is such a simple thing. A few words is all it takes. But, in their defense, who talks to cattle?? read more

This was the worst car shopping experience I've ever had; and I've had a couple experiences. At first, I did the online submission for a preapproval, and a lady by the name of Miah called me the next day and told me that I was approved and to come in and choose a car. I went in that day and asked for miah, they said they don't know who that is and said they're non commission and to go to the next available person. That aggravated me because I had already explained my situation to miah and didn't want to have to again. A guy by the name Mike finally helped me and he asked the same questions miah did, all in all it took 7 hours to get me into a car. They said I wasn't approved without a cosigner, so I found a cosigner and they only approved me for the most expensive car. I wanted something under 10k and they gave me something for 30,000. They explained to me that it was because my credit was so terrible, a 72 month loan was all they could approve me for. I didn't like the car so I was about to walk until they offered a different car; a 2013 Ford Focus with 30,000 miles. I finally agreed and took it, I had it for 3 days and realized what a rip off I just got. During those 3 days the car was having major transmission issues and wasn't running properply. They also sold me on their "50,000 mile extended warranty." On the third day I decided to take it back and get back my trade in etc, they were very rude and called me a liar. The banker said he didn't offer the 50,000 mile warranty and I was making that up and that there was nothing wrong with the car at all. Be careful at this place they do not stick to their word, they are very unorganized and do not treat their customers well. I will not recommend this place to anybody; take your money and go somewhere where they will appreciate your business and treat you like a grown up read more

Absolutely amazing Kevin and Hannah helped me get my fist car and work with me though some obstacles that I would have never of been able to do on my own!! Great place, people are awesome! 100% recommend!! read more

If you want to stay alive DO NOT BUY A CAR FROM CAR SMART!!!! I should have heeded the low review ratings. They sell cars that are dangerous. I bought a 2016 Chevy Trax under 20K miles. I asked Madeline the sales person several times about the safety of the car and the ability of the car to pass a safety inspection. She answered each time that Car Smart puts each vehicle thru a 135 point inspection. Guess their 135 point inspections do not include 1) the windshield wipers and 2) the tire tread. I even asked about the tires and if they would pass an inspection. While it will pass a Missouri state inspection because they do not even look at the car they only verify that the car is 5 years old or newer and if it is they simply verify the VIN and mileage. Less than one week it rained and I turned on the windshield wipers and low and behold they were defective almost causing me to wreck the car I had just purchased. When I called them and spoke with Madeline guess what was pretty much told its my problem now and they are not responsible for the wear and tear I put on the vehicle. I took it upon myself to have a general safety inspection done of the vehicle the same inspection done in the state of Missouri on older and higher mileage vehicles guess what it failed. Wipers need to be replaces ASAP as well as all four tires. I have only had this vehicle 6 and a half days now and most of that time it has been sitting in my driveway so how much wear and tear does wind and rain cause????? IF YOU BUY FROM THEM BE PREPARED TO SUCK ON LEMONS BECAUSE THAT IS WHAT YOU WILL GET FROM THEM. read more

My experience was not so great with this dealer. First, I do no like the way their website is set up. If I want to view your inventory, I should not have to give any of my personal information to do so. Secondly, I am viewing your inventory to see what your prices are like in comparison to other dealerships. It would be much more convenient to have them on the website. Next, even if you call to check on prices of vehicles, usually the rep answering the phone will tell you "Well, Mr. Heeter is running a big sale and marking all the cars down right now so, I dont have any prices available." I received that statement on more than one occasssion. Also, half of the appeal of going to this car lot was their slogan..."a dealer for the people." Well....thats crap. FIrst of all, we walked in the door, and their no "car shark" atmospere was blown completely out of the water. Immediately someone was on our heels asking if we needed anything. Next, "no credit, little credit, or great credit, we will get you in a nicer newer vehicle." WRONG again. Now, my credit isn't the greatest, but have been approved for other things in the recent passed....so its not horrible. BUT, while trying to get financing through these yahoos, after being told I would qualify for a few different plans, driving 40 minutes, giving all of my information, scoping the lot for a vehicle, and waiting around for approval....they come back and told me there is nothing they could do to help. Im telling you....don't waste your time....go to a traditional dealership, likely, they will be able to work something out to help you no matter your situation. This place is a big waste of time. read more

They are a bunch of Liars there. I was pre-approved on the phone by Whitney so I made an appointment and drove the 52 miles to see them on my only day off. When I got there, there was no Whitney I was helped by Mike who made me go through the whole process I already went through with Whitney. Mike said although my credit score is not bad I would need a co-signer because I have no recent history of having any revolving credit. What BS and a total waste of my day, if I had a co-signer I wouldn't be seeking out a dealership that helps in 'any credit situation.' I do not recommend anyone waste their time with these people. read more

Absolutely HORRIBLE. They will let you leave in a car and then call you for weeks with absurd questions and setbacks. Then make you bring the car back multiple times. The only intelligent person we spoke with was Cheryl and we never even saw her! Breanna is literally the dumbest person on Earth but I guess when you put a 21 yr old to handle much more than she clearly could, that's what happens. Kelsey in financing has a HORRIBLE attitude and was extreme rude on the multiple occasions we had to drive to come back. Would not recommend this place to my worst enemy. They wouldn't even give us a refund on the freshly FULL TANK OF GAS we had just paid for when we originally left with the car and had to find the nearest gas station. Ended up giving the car back just not to deal with the ignorance radiating from that place. Never again. Again would not recommend to anyone. DO NOT GET YOUR CAR HERE. Don't stop just keep driving!! There is 1 star because you can't put a big fat ZERO. They LIE to your face and take hours upon hours even weeks to get their shit together. It's completely ridiculous. I went to a different dealer... SAME CAR LESS MILES $6500 less in price. Bullshit scam artists without brains. Update: After response from dealership I am laughing uncontrollably. Dirty? Lots of miles? Had the car for 10 days. Dumbass. I drive maybe 5 miles a day to and from my daughters school. The extra miles would coming back to your ridiculous establishment multiple times. You and your staff should all retire. Or take a crash course on your prices, products and "policies". And not random ignorant people off the street. Rant over. Got exactly what I wanted, way cheaper, less miles, SAME car at CarMax now that's where it is people. No hassle. No ignorance. read more

stay away from car smart! they sell broken cars. i purchased a mercedes from them and didn't even make it off the lot when i noticed my blinker was't working. i called and they said bring it in on monday. i did and long story short i brought it in 2 more times and gene the mechanic said i will have to take it to the mercedes dealership where they want to charge me hundreds of dollars. gene said hes done all he can do. they sold me a car that doesn't work and won't pass inspections and they refuse to fix it. they never return your calls and when you ask to speak to the manager (tie) hes so unprofessional would't even give me his last name or extension. stay away horrible customer service. they are crooks and sell broken cars!! read more

Giving them 1 star for the fact that they are dishonest and not straight forward. I submitted an application for a car, got a phone call the same day saying I am approved and all I need to bring is my paycheck stubs and drivers license. The next day, I drove there (30 minute drive) only to find out I am actually not approved, and would need a co-signer. So, I got a co-signer and submitted the paperwork. I sat there for over an hour waiting for them to tell me if it was approved or not. Came back NOT able to approve unless I put $2000 down. They ran my credit report to 20 different lenders and lowered my credit score by almost 30 points!!!! So the next dealership I went to informed me of this, and now my credit score was just below what I needed to get approved without a down payment. Got a car from the other car lot with no hassle or issues, even though CarSmart caused my credit score to be lowered. All of this was because they were not straight forward or honest with me from the beginning. DO NOT BELIEVE THEM IF THEY TELL YOU YOU'RE APPROVED. However, on a positive note, the sales associate Maddy was very nice and accommodating. -And I DO make the amount I quoted over the phone when I got "approved", and provided pay stubs showing this. Glad I didn't get a car here, I got a great car at a great price at a different location. I would recommend going elsewhere! read more

We purchased a car two and a half years ago from Car Smart, we had some credit issues and knew we were probably paying too much for a car, but we were in need of something newer. We were told come back in a year to refinance as our interest rate and payment were higher than we wanted, but again we had some credit issues and felt like they worked fairly with us. We returned on Saturday, 8/8 to trade our car back in after no late or missed payments, rebuilt our credit and we were treated very rudely. We did everything we were asked, made an appointment, came with all our documentation and even sat down with the same guy we had worked with before. He told us up front, he could work with us and pay off our car and get us into something newer. After completing the paperwork we were moved to a table to wait, things got busy and we were told it could be awhile, so we could wait or come back and we were told the lenders they were now using weren't open on Saturday, so this may need to wait until Monday. We asked about test driving and we were told they were busy and didn't have anyone to do a ride along as our guy Chris was now helping someone else, but what about us?! We decided to leave thinking we would return on Monday night and drive away in a new car. I didn't hear from anyone from Car Smart on Monday, so I called and I was told they were still waiting on the lender, so I figured we'd push it to Tuesday, I was disappointed but also thought they were really working to make a deal with us. Tuesday came and I got a call confirming SSN's and I asked about returning and was told again they would get back with us. Finally around 3:00 on Tuesday I called, spoke to my guy Chris and was told he was too busy and had someone at his desk, he'd get back with me...I never heard from him!!!! After sharing this info with my husband, he called and was told they couldn't work a deal with us! Hmmmm, really? Isn't that what you do for returning customers? I have actually recommended Car Smart to friends, but after the way we were treated, I would not recommend them to anyone! C & S W read more

Have your guy show you the text message he sent us. You sat on your butt while I shared this bad experience. You did nothing then to fix this problem think about it why would we wake our kids up early to miss understand a email. We are not dumb Dude but you want to say a email says it all your guy sent a text we agreed to show up to buy what we agreed To in the text message NOT the email your guy is covering his ass. you pulled our credit why would any one do that as a mistake. My wife is a loan officer she deals in credit every day she is extra careful about credit she checks her credit weekly. I am sure the state calls this bate and switch pull credit agree to terms show up to not have what you agreed to. As you put it your first come first serve so nothing you say matters based on that statement. read more

Very upset! Service was great but I "referred a friend" and was supposed to get some sort of "reward" but didn't because the owner "didn't trust it" because we didnt have the "referral cards" THAT WERE NEVER SENT TO US in the first place. Also was supposed to write a review to receive a gift card in the mail. Never got that either. Its like once they get your business THATS IT! They dont care after that. Well...Jake does.He's awesome . But Ted? Apparently not. Will be sure to let EVERYONE know about this. read more

Carsmart was a horrible choice for our used car purchasing needs. They devalued our vehicle for trade in value, their vehicles are over priced by several thousand, they did not honor their adverstisements, and more. We had a 2007 Ford Freestyle about 103,000 miles which kbb.com valued at a minimum of $3000 for trade in. Carsmart valued our car at $1500, half of what it was actually worth. over the past year or so we have heard radio advertisements which promised Carsmart will give you $4000 more than what your car is worth which should have equaled $7000 in our situation. In my first phone call with a carsmart representative said $9500 was what they would give us for your car. We test drove 2 vehicles and we decided the Dodge Journey R/T was our best option. The vehicles at Carsmart are over priced. I used online sources such as kbb.com and edmunds.com to find what I believed to be fair retail value for the Dodge Journey R/T 41000 miles of $18800. They were asking $21,830. $3000 over actual value. This easily covers their supposed "generous offer" for our vehicle. At that time we agreed to purchase the vehicle for $21,295 - $4,500 tradein = $16,795. our sales person was pleasant and professional, no strong complaint against him. The sales manager, however, was more aggressive. Ted Heater, owner of Carsmart, says you won't be taken advantage of, lied to, or pushed around. I feel like we experienced much of that at Carsmart. We were told that we could return the car within 3 days if we were not happy with the purchase. 2 days later we asked to return the car and they refused. They said the loan transfer had already taken place and it could not be undone. Bank transactions such as this can be reversed with the same effort that caused them in the first place. We also offered to pay for any fees or penalties that may have a occurred to get out of this purchase but they refused. We came to carsmart expecting to be treated fairly and we feel we have been taken advantage of. dont make the same mistake we did. read more

I saw some very good reviews on other websites, so I put it at the top of my "dealerships to visit" list. Mistake. The only list it should be on is the "Stay away from" list. Dealer for the people? What a gimmick! Lots of people milling around inside, no welcome at all was extended to me. The salesman who finally attended me was the O.G. wearing a chinstrap beard (chinstrap beard... need I say anything more?). I tell him what kind of car I'm seeking. He takes some of my information, then goes to "finish up" with another customer... there must have been a lot to finish up. Long story short, I don't have proof of income with me, so thug wanna-be can't show me options or give me any idea of what kind of financing would be available to me. I ask if I can take a look at their selection of cars, to which his response is basically "Yes, but you're going to have to wander the lot, because I'm not going to bother to guide you to the cars that fit your needs/preferences." I should have trusted my instincts... annoying nasal-voiced owner, Jams 103FM Hummer parked out front blaring ghetto rat music. What a joke. read more

Why advertise something and not follow through with it ? Wasted 2 hours only to not walk away with a car. Worst experience ever. Your better off going to drivetime. read more

Things you need to know before going into CarSmart and your chances of being as incredibly disappointed and frustrated as I was should be minimized. * They are JUST LIKE every other car dealership. Do NOT believe Mr. Heater's hype that he is for the people. That his car lot is different. It's all hot air. * You can call his hotline number if you have an issue but don't expect a call back. Don't try emailing him via the address provided at the bottom of his page. It will only come back undeliverable. It doesn't work. * The ladies who answer the phones will say anything to get you into the car dealership. It was confirmed to me by the sales manager so don't believe ANYTHING they say to you. * Do NOT buy vehicles behind the fence. They aren't ready and you'll have issues with them. $1000 the first month taught me this... I wonder what the second month will bring! * If another car lot approves you and they are honest up front on downpayment and trades... go with them! read more

I purchased a 2010 Camry , Le from them in 2012 and it was a great car. The only thing I did not like was the financial company I had to deal with. Other than that I would highly recommend getting a car from them. I love the car and never had a problem with the car. They have a direct approach on selling their cars and they eliminate all the craziness you deal with bigger dealership. I did appreciate working with your organization and I'm currently looking to trade my car for a new model . read more

my plan was to purchase 2 vehicles today at carsmart, at the end of the day, i had the police called on me. i showed up for my 12pm appt, and by 115pm. no one had said a word to me!!!..they even had the nerve @ 1230 to call my cell and ask where i was, after i had already checked into their customer svc desk. after waiting an hour and 15 mins i tried to leave and their delivery trailer blocked me in and when i asked for a manager, they not only refused to get 1, but refused to move the trailer so i could leave. im very dissappointed in carsmart as a business and the individuals that represent the business.....lets not forget, i also call their complaint hotline while i sat there and waited. i bet that was a joke to them...shame on you carsmart!! read more

Great experience & A+++ service even with my not so good credit was fast and was approved in Minutes.Thanks Car Smart what a Blessing!

GET CAR SMART?? IT SHOULD BE CALLED - GET CAR STUPID !!!! They call you with promises that the have BIG SALES! They even had one that was 2 dollars down and 150 a month payment. C'mon? Really? No-not true. They call you endlessly and promise you they have many lenders who can "get you into a car". haha. They lie about what cars are on the lot. They will tell you it is there (the car you want)..then "oh my- it's not there--they sold it--before you arrived"! Right? No! all lies. They are paid to get prospects in. I drove 2 hours and was turned down. No one there knows what the hell they are doing. Or do they care. Do your self a favor ... STAY AWAY. "Dealer for the People"? More like "Liars TO the People"!!! Drive past this place ---fast- and don't look back. Unless you enjoy getting lied to and ripped off! This place is a nightmare! I also hear a lot of f-words shouted as I was called by the people setting appointments!! Classy! read more

Not a dealer for the people!!!! I work my butt off and yes have credit issues but Cherl told me I was pre approved so drove there on my day off 1 hour away to sit there for 20 minutes and get a No we can't help you!!!!! Thanks for nothing!!! read more

I filled out an online application with CarSmart a couple of days ago because I needed to get a car as my daughter and I are currently working with just one car at the moment. "Cheryl" promptly sent me an email asking for more info so that she could send it to their lenders to get me approved for financing and get the $8 down deal. She said I was approved so we scheduled an appointment for today (10/15/15), My daughter and I went into the northland location today (for our appointment) and asked to see "Cheryl". We were told she was moving cars at that time and they had "Butch" help us. We sat down with him and got the process started. They said they couldn't finance me without someone else being on the loan. We decided to put my daughter on the loan also and gave them her info. They came back saying that they could only get her financed thru their first time buyer's program. We told them that we didn't have any money to put down but they insisted that we would have to put $500 down. "Mike" in financing was very pushy and rude and kept calling me "sweetheart" and telling me that I NEEDED TO HELP THEM SO THEY COULD HELP US!!!!! Next thing we knew, "Butch" was moving a car so that we could take a test drive. We took the test drive and "Brian" (who also works with the lenders) said they would work with us putting the $500 down. I told them that we wanted to put the tax, title and license into the loan so we wouldn't have to come out of our pocket for that (we don't have that much money just sitting around) and he said they wouldn't be able to help us there...that was on us as they had already gotten us a "good deal". We waited for "Butch" to come back into the building so that we could tell him that we wouldn't be taking the car after all and he told us to hold on. He came back and then "Mike" sat down between my daughter and I and proceeded to tell us that they were already helping us by putting our first payment off for 45 days and how much more did we want. I told him to stop and that he was very pushy and rude and we left right then and there. I know for a fact that you can get the tax, title and license fees financed in Missouri and they made it seem that we were the bad people for asking to be able to do this. They lied to me about actually being approved and only having to pay $8 down. They are very pushy and rude like they are the ones doing you the favor. The entire time that we were there, I never say "Cheryl" come into the building. DO NOT SHOP THERE!!!!! They say that they can get anyone financed AND THEY CAN'T!!!!!! read more

I purchased a car from this dealership in the fall of 2015. I came in knowing I needed to find a car so that I could get to and from work with reliable transportation. I explained that I had NO credit, not bad credit just NO credit. My husband of 20 years had recently passed away and I am raising my granddaughter, so I needed a reliable vehicle with a payment I could afford. I did leave the dealership in a vehicle that day, not a vehicle that I wanted nor that I could choose, it was the vehicle they choose to put me in saying it was the only one they could get financed for me. I was reluctant but as I said, I NEEDED a car that day as mine had broken down and was too costly to repair. The salesman had told me to make 6-8 payments and then I could come back and trade it in or he could help me find a lower interest loan to refinance the car. I had been working on my credit since the time of purchase and decided to try a traditional dealership, when I wanted to use my car as a trade in I then found out that I was just shy of $7k upside down in the car I was in. WOW, now what?! I tried to call this dealership and speak to someone and ask what their suggestions would be as the car I am now in is out of warranty and if something where to go major wrong I would be in a very bad position. "I can see by your age you have probably purchased other cars, you know you just need to keep paying on it and it will eventually work itself out" WHAT, yep I keep paying on it, and obviously driving it and putting more miles on it and depreciating it even further and then what, I have a car I am extremely upside down in, broke down with a large payment to make on it each month or ruin my credit. So in a nut shell, they advertise they are for the people, I don't believe it! And I would not recommend them to my worst enemy. My advice is if you decide you NEED a vehicle that bad, "Buyer Beware". I will say this though, the car I purchased is still running good and I have not had ANY problems with the vehicle itself! read more

I dont usually write my opinion on companies unless I'm just really irked. So here it goes hope this helps anyone...My husband and I have been looking for a second car. you know nothing fancy, reliable, and something we can pay off quick. We have fair to good credit. Hey, life happens. He makes enough $$$$ so that I can stay home with our children. Let's put it this way life is REALLY good. We are trying to rebuilld our credit you know get back in the three almighy credit heads good graces. We've heard the advertisement so figured "dealer for the people," might help us get a car. Went through the whole paperwork process and was told we were approved, but only for roughly $350/month. Plus we are going to have a pretty good interest rate. The salesman then tells my husband he will have to get back to us. What!? ok. So we wait and 2 days later we get a message. We are approved but have to put $1500 down. "Ok, no problem," we say. Then he says that they dont have any cars on the lot priced low enough to give us that kind of payment. What!? It took 2 days for you to tell us that?? Im sure next he was going to ask for more money down or some hallahbaloo like that...my husband is in sales he knows the tricks of the trade and I'm sorry no car is worth the hassle. Warming: life lesson, we have learned that you set a budget and if its meant to be it will be. so....We said forget about it and are taking our money elsewhere. If you want to build rebuild your credit this is not the place. If you go here then be careful. There are so many other car dealerships out there. read more