Terrible terrible place. I couldn't get this place to reply back to multiple requests about a car…read more It's obviously business is so great that they don't need anyone else's

I came across this fantastic little dealership during a search for my F150. I wanted a unicorn-…read morerare engine, well-maintained, no rust. When I stopped to check my truck out (and look at the Raptor they had), I was struck immediately by the friendliness and professionalism of every single team member. There was no pressure, no subterfuge, no BS. They were upfront and matter-of-fact about every aspect of my truck, they printed a copy of the original window sticker, the Carfax, everything I needed to know to make an informed decision. The level of trust they engendered is rare nowadays, particularly from pre-owned dealerships. It was a fantastic experience, from my first unannounced visit to the completion of the sale. Since I felt so comfortable working with LA Auto Star, I asked them to find the exact vehicle my wife wanted; Another unicorn-Well maintained, particular model, color, options rust-free. Hard to find, but they finally found it, and we just completed another enjoyable, comfortable buying experience. They even delivered both vehicles to my driveway, 45 minutes away, through the tunnel! Remarkable pre-owned auto and RV dealership. Highly, highly recommend LA Auto Star. Good people. Trustworthy. When it comes time to finally retire and purchase an RV, this is where I will come first.

Long-time customer of their Yorktown location, glad to see they're on Southside now…read more My family has been going to their Yorktown location for years, and have had great service on all of our German cars, including a vintage Porsche 944, a BMW E39 528i, a BMW Z3, and a 2002 Mercedes SLK 230 (which was actually purchased from Auto Haus). My brother since then purchased his car (Toyota Camry) from Chai Douanglee, and couldn't have been happier with the transaction. That was nearly 2 years ago, and the car has performed flawlessly since then. I've always been happy with their service, recently getting a leak in the SLK 230's transmission fixed ath the Va Beach Location. It was cheaper than I expected, and they had me in-and-out in about 80 minutes, getting started right at the scheduled drop-off time. They offered to shuttle me elsewhere if I needed it, but I opted to just wait there in their comfortable waiting room, and catch up on some paperwork. Joey, the service tech, was incredible polite both over-the-phone, and in person, and the service tech (who's name I forget now, but will update later), was also very polite and answered all the questions I had about the car's maintenance, and the service performed.

I took my car for a timing chain service. This was supposed to be a warranty item. The car now…read morehas timing chain noise, it was in the shop for four months and they changed my 7k for the service. The first day I get the car back it has the check engine light on as soon as I drive it out of the shop I return it then I drive it home it dose not start I have to tow it back there it has timings chain noises and they will not do anything about it. I think the only way it to go to court to try to get my money back for a failed repair.

I've been using this dealership for years back when they were Charles Barker. Seen people come &…read morego, team colors & team names. Today, I had the oil change, & brake fluid flushed. The prices to have an air filter changed & the replacement of a rear windshield wiper was crazy! I had to decline, I ordered the parts and did it myself. It was a very long wait after making an appointment and showing up on time at 7am, but thank God I had worked to do so I focused on that and not the time. My review is about the 3% charge for using credit Hall Toyota & many others businesses are passing on these fees to the consumer. The rewards we gain from the cardholders are cancelled out by the fees we must pay. What happened to the price of doing business? On top of the higher end rates dealerships charge for repairs. They are making it really hard for the consumers. I don't know about ya'll but times are real tough & unfortunately many people live off credit cards especially in this economy. At end of the day these companies are recording record gains while consumers are recording difficulties of making ends meet. The team that handled my vehicle was attentive, nice and I love the video so I can see under my vehicle. Since I waited so long it would have been nice to have been offered a free car wash, but nowadays you get nothing extra. SAD

This dealership is amazing! I went there by myself, and they took the time to explain everything to…read moreme. Some things were hard for me to understand because I don't know much about cars, but they were very patient and professional. Huge shoutout to Mallin for driving me to the bank since I only took an Uber there, and for offering me food from their staff break room because he knew I had been waiting for a while and was probably hungry. He was so kind and even entertained me by showing me pictures of his cooking. He's amazing! thanks for the ribbon as well! Also, shoutout to Phoebe for always responding to my husband's requests and answering all of his questions while he's currently on deployment. She even helped when I needed a charger because my phone was about to die. And a big thank you to the financing team for making the effort to call and reach my husband. It wasn't easy because he's on deployment on a ship, but they still tried their best to make everything work. Thank you to this dealership for your time, effort, patience, and for answering our nonstop questions. You guys are the best! We truly appreciate everything. Highly recommend!

I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy…read moreRuddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn't expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you're eligible before you go car broke. We didn't see any of that until half way through signing the contract. Kind of crazy!

WARNING! Do not buy a Tesla from CARMAX. They will tell you to buy an extended warranty and that…read morerepairs can be done there with authorized Tesla Parts. THAT IS A LIE. CARMAX does not do repairs on Tesla's, they will send you to the Tesla dealership on military highway. Once there, Tesla does not accept third-party warranties you will have to pay for all repairs out-of-pocket with a hope of reimbursement from Max Care. If they approve the reimbursement, it will take 3 to 4 weeks. It's been a cluster bomb. I hope to save someone a ton of trouble and Time.