I've been using this dealership for years back when they were Charles Barker. Seen people come & go, team colors & team names. Today, I had the oil change, & brake fluid flushed. The prices to have an air filter changed & the replacement of a rear windshield wiper was crazy! I had to decline, I ordered the parts and did it myself. It was a very long wait after making an appointment and showing up on time at 7am, but thank God I had worked to do so I focused on that and not the time. My review is about the 3% charge for using credit Hall Toyota & many others businesses are passing on these fees to the consumer. The rewards we gain from the cardholders are cancelled out by the fees we must pay. What happened to the price of doing business? On top of the higher end rates dealerships charge for repairs. They are making it really hard for the consumers. I don't know about ya'll but times are real tough & unfortunately many people live off credit cards especially in this economy. At end of the day these companies are recording record gains while consumers are recording difficulties of making ends meet. The team that handled my vehicle was attentive, nice and I love the video so I can see under my vehicle. Since I waited so long it would have been nice to have been offered a free car wash, but nowadays you get nothing extra. SAD read more

This dealership is amazing! I went there by myself, and they took the time to explain everything to me. Some things were hard for me to understand because I don't know much about cars, but they were very patient and professional. Huge shoutout to Mallin for driving me to the bank since I only took an Uber there, and for offering me food from their staff break room because he knew I had been waiting for a while and was probably hungry. He was so kind and even entertained me by showing me pictures of his cooking. He's amazing! thanks for the ribbon as well! Also, shoutout to Phoebe for always responding to my husband's requests and answering all of his questions while he's currently on deployment. She even helped when I needed a charger because my phone was about to die. And a big thank you to the financing team for making the effort to call and reach my husband. It wasn't easy because he's on deployment on a ship, but they still tried their best to make everything work. Thank you to this dealership for your time, effort, patience, and for answering our nonstop questions. You guys are the best! We truly appreciate everything. Highly recommend! read more

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The buying experience is fine...the support after the purchase is garbage. I bought a 2026 Sienna from Hall in March and the process was fine. I recently sent a request for clarification on the warranty since I have been inundated with mailings stating that I neglected to properly register my warranty. My assumption is that these are just spam/phishing/aftermarket type mailings, but I reached out to the dealership to make sure the dealership properly reported the purchase to Toyota and that my warranty is active. No response. I called and was instantly put into their voicemail system...which disconnected me twice before I was able to leave a message. In the future, I would recommend going with a different dealership than Hall as they do not believe in supporting the customer AFTER you have given them your money. I will likely be doing any warranty work and maintenance with Checkered Flag as I no longer find Hall trustworthy. read more

This review is for the Parts Department only. It was my first time. Easy parking close by the door. No debris in the lot, or walk up. Once I entered the store and employee greeted me and when told looking for parts walked me there. The parts department is compact, but they pack in some really cool branded Toyota merchandise. Assistance a bit slow, but once I rang the bell was immediate, I explained the issue with a Toyota key fob working intermittently after battery replacement in the Spring. The staff inspected and appeared to work, but they replaced the battery again, no charge. Super easy and impressed with their parts department. I typically go to Checkered Flag, but now rethinking my dealer. read more

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I love the level of service that I receive here. The staff is kind & professional. The waiting lobby has plenty of seating & offers complimentary coffee & water. The wait seems a bit long but I always come prepared to spend at least an hour or so here. read more

Hall Toyota Virginia Beach - Auto Repair Near Me - Virginia Beach, Virginia

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I've seen nothing but horrible service for the most part every time I go there recently. Today was just a rude response when I stop to check in the afternoon for a simple oil change when I checked online yesterday and the entire afternoon had every time available. This is after: 1) Mis-diagnosed check engine light, no I did not need a new fuel pump at $2k, just O2 Sensors at $200 2) And they left the fuel line loose on the engine causing a leak which fortunately did not start a fire as I drove it home 3) Leaving lugs nuts loose on a tire after a safety inspection thus making the car not safe 4) Under inflating the tires on a safety inspection causing the tire light to come on (which they still not fixed after taking it back). This is just my cars that were purchased there. Know a friend that had a tire come off on Laskin Road after an inspection due to not tightening the lug nuts. Love my Toyotas but the service at Hall will mean that I buy my next ones from a different dealership. Guess I am missing Charlie! read more

I'm so sad that Charles Barker sold their business to Hall Toyota. I've seen nothing but horrible service for the most part every time I go there. I truly believe that they despise the fact that they inherited the Barker clientele that gets free oil changes and inspections for life. I had scheduled an appointment for an oil change and to change my rear windshield wiper per their suggestion. When I called I informed them that it was for an OIL CHANGE. When I get there, I'm informed that my vehicle gets an oil change once a year because of the oil they use. I've never heard or been told that. Up until now, my vehicle has gotten an oil change every 5,000 miles. Then I asked about the windshield wiper and her response to me was, "if you go to the parts department and buy it I will find someone to install it for you." I had to literally look at her to make sure it wasn't a joke! I'm not sure why it surprises me because the very first time I went there, I witnessed a service representative belittle and humiliate an elderly couple. The level of unprofessionalism was totally unacceptable. It actually caused me distress because I was next in line and I'm not one to tolerate disrespect. Thank goodness another representative opened her window and I didn't have to deal with him. Now they are trying to get me to get a service that I just got less than a year ago and clearly my vehicle doesn't need (just got my car inspected and it passed Nothing wrong just some suggestions such as my rear windshield wiper). I get it, the economy is bad and everyone is out to make money but at least offer good customer service and don't make your customers waist their time. When I called and scheduled the oil change, that would have been a great time to inform me about the once a year thing. read more

I bought my car from this location when it was Charles Barker. So I needed a replacement key made. WOnderful service from start to finish and they noticed I needed inspection. They did that too and very reasonable time frame. Super courteous. Love how they do a video of the inspection and send it right to my phone. THey gave recommendations of things that need to be fixed. Gave me options of fix now or later and prices. WONDERFUL service. I highly recommend . read more

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After waiting 6 hours for an oil change & inspection that I had scheduled days in advance with priority Toyota in Chesapeake (yes I showed up on time... I was actually 20 min early) I decided I wasn't going back to them again. hall Toyota got me scheduled the same day, 30 minutes after calling them my truck was being taken in for service, they gave me a ride home & picked me up to bring me back to the dealership for free! Truck was fully serviced and ready for pick up in less than 2 hours... for such a short notice you can't beat it. All the staff members were nice as well. read more

I took my 2019 RAV4 to the dealership. It had a coolant valve issue. They got my vehicle in and out and kept me informed with everything that was going on while they had it. Tara was a huge help and very accommodating. read more

Hall Toyota Virginia Beach - Location and contact information - Auto Repair Near Me - Virginia Beach, Virginia

I called yesterday to try to get info on a trade/sell for my car, I spoke with an Anthony, who said he'd run numbers and call me back. He never called me back and then the next morning I get a call from someone else who works there. I returned the call, to which they just texted me instead which was fine. But after texting them that I had spoke to someone yesterday, he was supposed to call back etc, they also stopped texting. Not to mention, amanda who was the one to reach out to me today, said she didn't even see anything in the notes from when I spoke to an Anthony yesterday. So im not even sure if he looked into my car or if he did anything covered under his job title. Horrible service. If you need to sell or trade your car, go somewhere else because if they can't help you or take your car they don't even have the common decency to tell you that straight up. I thought ghosting was reserved for dating, I didn't know it also applies to car dealerships now too. read more

My husband and I purchased a new Toyota RAV4 last month from Hall Toyota. We always get our cars serviced there and Chris always takes outstanding care of everything. That was the reason we started looking for a car there. Well, it was a four-hour ordeal and when we asked what they would give us for my husband's Nissan Rouge 2014 that was in perfect condition with all the upgrades, they said they would match the price that they said Carmax would pay for it. The salesman went to his supervisor and came back with a quote of $2,847, but because we were such good customers, they would give us $4,500. I knew that was way lower than what the car was worth and while we were waiting, I put all our car information on my phone into Carmax, and the price I was given was $8,400. When I showed that to the salesman, he took it back to his supervisor who claimed to have made a mistake, and they honored the $8,400. They gave us NO APPOLOGY!!! This was outrageous as they were cheating us out of $4,000. We did buy the car with our trade-in value of $8,400, but we will never buy from them again. PLUS, I contacted the head manager for all Hall dealerships and told him the situation. His response was that they should not have to apologize. UNBELIEVABLE!!!!!! BEWARE read more

My 18 yro son came in to this dealership while I was at work. Walked away with a used car financed with everything the finance and insurance guy could add on at a 28% interest rate. A week later he refinanced with USAA for a little over 10%. I guess this doesn't apply to everyone but for you military families out there, would you want to do business with a company that would do predatory financing on your kid? Note to management, not all business is good business, how did you think this was going to go over with friends and family? read more

Can't say enough about the great experience I had. Every person in the building was top notch. After 2 bad experiences at Beach Ford I decided to take a look at Toyota. No high pressure sales from Malachi, the sales manager came up with a deal to fit my needs, and I bought a new Tacoma. Ordered additional parts, they came in 2 days later, and the service department was great with the install. Love me some Toyota! read more

Hall Toyota Virginia Beach - Auto Repair Near Me - Virginia Beach, Virginia

I have been so pleased with my purchase of a new Toyota from Phoebe Lagas at Hall Toyota. I honestly was dreading the time and energy that was going to be spent on getting a new vehicle for myself because of my work load. I approached the dealership, Ms. Lagas introduced herself to me and the rest of the process was smooth. Phoebe and her managers were very down to Earth, personable and informative. At no time did I feel pressured or uncomfortable with the buying of my new RAV4. I highly recommend this sales representative and this dealership for their professionalism and making this new owner feel as I am part of the local family. John Harwood read more

I have bought a new car every year for the last five years. Specifically Toyotas. So I would say I have experience working with salesman's at dealerships. I have been to every Toyota dealership in the Hampton Roads. This one and another one a few miles away are by far my favorite. Megan was my Saleman. She was honest and right to the point. I knew what I wanted and she knew I needed to be in and out. She really took care of my needs. She is the best car salesman I have ever worked with. We need more people like her. I will definitely only be working with Megan for all of my car needs. read more

Hall Toyota Virginia Beach - Auto Repair Near Me - Virginia Beach, Virginia

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I cannot recommend Jake Devine enough. He is an incredibly relaxed, kind, and respectful salesman. He made the experience positive and overall enjoyable. I will return to him with any future car buying needs! read more

Surprised at how stressfree this buying process was. Our sales person, Jo Brown, was fantastic. She had the 2 cars we were interested in ready for our arrival so we could look at them. She didn't rush us at all. Alyssa R, a sales manager was fantastic, and finance manager Mike Brown got the deal all wrapped up for us. It was a great experience! Thanks. read more

Excellent service!fair price!they won't raise prices with unreasonably ,make you feel at ease !im personally very satisfied and recommend everyone of car serviced here !they won't let you down! read more

I recently acquired a used Toyota minivan and found something awry under the hood. The parts department was so helpful and knowledgeable, it makes me want to trade in my other vehicles and buy one off their lot. Thanks V! read more

If you are in the market for a vehicle, do yourself a favor and go see Brian McCormick at Hall Toyota of Virginia Beach! Brian took all the time I needed to explain and find what was the best fit for me. Thank You so much Hall Toyota and Brian McCormick! read more

I bought a new 2024 Prius the first week of December and I still don't have my second fob (clicker). They said it would be 2 months and I've been waiting almost 5 months - still no 2nd clicker! read more

Had a great experience buying my car with Phoebe! I had all the information I needed to purchase the vehicle before I ever even looked at it. The entire transaction with seamless and I couldn't be more happy with my purchase. Go find her! read more

Ok I hate a couple things in my life. The NY Yankees. Any team that plays the Patriots and waiting in line at the DMV. One of the things I also hate is car dealerships. Charles Barker has been different and a pleasant experience. Each time the sales guys are not pushy but knowledgeable and helpful. The show room, even in a cramped lot on Laskin is nice and clean. Have bought three cars there since 15. No disappointments. Toyota is a great product. Latest adventure here was getting my oil changed out. The service area was clean. Service folks were friendly. They did lie to me. Said the car would be ready in 90 minutes. It was ready in 35 minutes. One complaint. The service guy was a Pittsburgh steeler fan He should be a Patriots fan. The young lady at the service area was a Pats fan. Yahoo. In all seriousness both were great and professional. read more

You need a new car? Look for manager Kim and sales rep Junnie. Best partner. Didn't use any sales talk. What you want, they will give it to you. Lower price to satisfy you. Great customer service. read more

Hall Toyota Virginia Beach - Our brand new Toyota Corolla 2022 - Auto Repair Near Me - Virginia Beach, Virginia

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Halls TOYOTA on Laskin Road is the place you want to go to get your next vehilce. Not only are Toyota's a GREAT vehicle, but the customer service is TOP NOTCH. YOU WILL NOT BE DISAPPOINTED. I worked with Matt Kuhlman (General Manager), Ryan Roberts (service Manager) and Phoebe Lagas (sales Rep). THEY WILL MAKE SURE YOU ARE TAKEN CARE OF read more

Totally did not want to leave a negative review. But here it goes. Bought a car from them. It had an interior light issue. They said they were going to order the part and call me to arrange its replacement. O have called numerous times with promises of a returned call... never happened. Even called this past Wednesday. Voiced my feelings and wanted an update. I got another promise of a call before end of day. Nothing. I suggest if you're going to be using their maintenance for your vehicle. Look elsewhere. read more

I just bought a 2025 Camry XLE from Hall Toyota in Virginia Beach. I contacted four dealerships to get the best out-the-door price including taxes and fees. One dealership wanted me to visit in person, another left numerous voicemails, and the third gave me a non-negotiable price. However, Hall Toyota was different. Their salesman, Antoine Whitted, provided a reasonable initial OTD price that we negotiated via text messaging. He was professional and accommodating. When I visited the dealership to finalize the transaction, everything was prepared. If you're in the market for a Toyota, I highly recommend visiting Hall Toyota Virginia Beach and asking for Antoine Whitted. He's the best. read more

I would have chosen 0 as stars but the option was not available. As I didn't trade in a vehicle in I took the cash I sold the old car for and used it to pay for my new 4 runner. They reported it to the IRS like I'm a crook. I could have written a check if I know they were a leftest company or agent of the IRS Please think twice before purchasing or having any service done at this Dealer. There are plenty of American loving Patriotic companies that would love to have your business. read more

This is the second time I've gotten a car with them & each time under my circumstances they turn my situation around!! I was extremely upside down on my current loan with a 17% APR! I was able to finance with the negative equity at 1.9% and my car note is lesser than the loan I was getting out of! Between purchasing a car to the service the team at Charles Barker Toyota is always amazing! Micheal was my sales man & Chris is always working miracles !!! read more

After dealing with Kia and their service, I decided I wanted a reliable car and quality service. I'm so happy we chose Hall Toyota. Not only did we get a great deal on 2 new 2024 Camrys, but everyone there treated us with respect and valued us as customers. Even Priority said they couldn't come close to the deal Hall offered which made it pointless to look anywhere else. I will recommend Hall to anyone in search for a vehicle. A shout out to our salesperson Jeremiah, Amanda and Tegen, for a great buying experience, Vickie in parts for being extra nice and helpful, and Ryan and Shannon in service for their kindness and generosity. Overall, the best dealership around, thanks everyone. read more

Hall Toyota Virginia Beach - Auto Repair Near Me - Virginia Beach, Virginia

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My Toyota Rav4 was totaled in 2017 and after having been an exclusive Toyota family forever, I decided to branch out. Five years and two lemons later (Nissan and Honda) I just bought a used Toyota Prius and had to take to Hall for some security updates. Relieved to be back with the Toyota! I'll never buy another brand of car - and everyone at Hall was amazing. Woo hoo! read more

In a world where disappointment is almost guaranteed OUT FROM THE DARKNESS IS THE LIGHT known as Hall Toyota on Laskin Road. Brian our car Sales Expert is a stoic 6 ft. 3 brick sh*t house which will fight tooth and nail to ensure that you will have a great experience. 100% locked in with communication, all of our questions and promises were fulfilled. It honestly felt like we've known him for years. Chris the Finance Director also knows exactly how to make you feel right at home. This team that they have at Hall Toyota on Laskin is undeniably top ranked amongst their peers. Actually don't go anywhere else, just start here and end here. It will save you time! -Proud owners of a New Toyota Sienna Platinum. read more

DON'T take your car there for accident repairs unless you want to wait for more than a month to get it back. They had my car for 10 days before they even looked at it. I only went there because my insurance company basically made me go there because Hall Toyota is their preferred dealer in Virginia Beach. (If you take it to a non preferred dealer, then you're liable for anything above the initial estimate.). Communication was terrible. They said they'd call you right back which they never did. Then you had to chase them down the next morning and then in the afternoon to finally speak to someone, only to be told that the part they ordered that took a week to get there was wrong. (Either they ordered the wrong part or the part came in wrong.) They only ordered the parts that were damaged on the surface and didn't look behind the parts that needed to be replaced for damage. So finally when the correct parts came in and they replaced the damaged parts, then they see more damaged parts behind the ones on the surface. So this nightmare starts all over again. We finally got the car back after 33 days but then something else was not fixed so we had to take it back AGAIN! 34 days in total. So many days were lost due to their lack of communication. What a nightmare! I'd give them 0 stars if I could. I strongly advise you to NOT use Hall Toyota. read more

Took my trade in to get evaluated - and while amount offered was considerably lower than competitors and a lot lower than the amount I received during purchase at another dealership - I do want to take the time to commend the sales people for their courteousness and the management for being so responsive. I did end up taking a 3 hour trip north of this area for a much better deal - but, due to the care provided by Hall's sales people I will consider them in future purchases. read more

Good service , I am from out of the area but they were quick to fit me in for 10k mile service . Nice waiting area , play area for kids , coffee and vending machines. I would use them again if in the area. read more

Nice staff. Quick process. I felt they were honest and fair. I am planning on doing all my business with them in the future. Just what I needed after a bad experience elsewhere. read more

Update 7/26/18: After a glowing sales process, the service department failed. I made an appointment for 3:00 yesterday and arrived early at 2:30. After 90 minutes of waiting my truck hadn't moved. The service manager told me to come back the following day and he would expedite my truck through. I did as instructed, went up the next day at the scheduled time, and had my truck back in about 30 mins. This is where I get pissed... The complementary 5000 mile service includes a tire rotation. So, just to see if they did it, I marked my front left wheel with an "L" by the valve stem before I took it in. Sure enough, the paperwork says I got a tire rotation but that wheel hasn't been touched. They lied! Flat out, caught red handed! So if that wasn't done, what else did you lie about? How many people are getting ripped off?? I can't believe a "reputable" dealership would allow this from their service department. Don't buy or do business here. It isn't worth the disappointment. Original review: Saying this car-buying experience was excellent is an understatement! Steve met us on the lot and found me the truck with everything I wanted. To be sure I was getting the best deal, I told him I was going to check out other dealerships. He didn't argue or try to hold me back, just politely told me that if I wanted the truck to lethim and he'd start the paperwork and get it washed and fueled for me. After shopping around all day, I realized the best deal was at Charles Barker Toyota. I texted Steve and told him I wanted the truck. By the time I got back to the dealership the truck was clean and had a full tank of gas. Steve has completed most of the paperwork and within an hour I was driving home with my new truck. No high pressure sales tactics, no games, and no arguing over numbers. Just a clean deal and honest old-fashioned service is what you can expect from Charles Barker Toyota. I've found my dealership and I'll never shop anywhere else! read more

I often come here because I have 2 Toyota cars. Their waiting room has coffee, tea, soda, water,... In the morning they had chocolate cookies and bars but don't have about 17:00 now. They have military discounts:) read more

Hall Toyota Virginia Beach - Their sign! - Auto Repair Near Me - Virginia Beach, Virginia

Thank you Emma and staff at Hall Toyota Virginia Beach! New vehicle purchased and we could not be happier with the customer service. All questions were answered quickly, professionally, and with honesty. There was no cat and mouse games and things moved along quickly. We are very happy with our purchase to include the price, paperwork, financing, and most of all our salesperson Emma. Hall Toyota of VB is highly recommended to all. read more

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