Carlos was awesome !!! We really got lucky we found him and…read moreim writing this review hoping more people will do so as well. Everything was amazing, Starting with the segway trip around town which was lots of fun and took us to all the nice places worth seeing. After finishing our obligation seeing all the "must see" places in Madrid with the segway, Which saved us a lot of time and Carlos was super knowledgeable and loves his city, We were off for a tour at local restaurants and bars. Obviously Carlos took us to all the local trendy places where true Spaniards are going, I will not mention names and leave it for you to find out. We finally went our separate ways after Seeing and tasting all the good places, Leaving with all the good tips we needed to continue our journey. I truelly recommend everybody to try this tour company, there are many options to all ages. Also i recommend trying to catch a soccer game if there is one while you are staying in Madrid.

From the owner: Madrid Plus Tours es una empresa de gente enamorada de la ciudad de Madrid, que disfruta como nadie…read moreenseñando los secretos, curiosidades y anécdotas de una de las mejores ciudades del mundo

¡Experiencia inolvidable!…read more Esta experiencia fue completamente increíble. Tuve la suerte de ser la única cliente, y el guía, Oscar, era tan atento, paciente, y súper informado de la historia de España. El precio es muy cómodo y la compañía bien profesional. Recomiendo con mucha confianza esta experiencia y oportunidad de conocer la ciudad de Madrid en una manera muy divertida.

We booked a private electric bike with them- 2 adults and 4 kids. Our tour guide was Osmel. He's…read morevery attentive and made sure all the kids were following! It was very easy to book with them. We were late and they were very flexible to move our tour to 15 min later. We had a great time. Would recommend it to everyone

My travel agent booked this for Sagrada La Familia and says 4.5 hours... it was basically 2 hrs and…read more2 hrs of bus drive and walking to the bus and to the destination. We were suppose to have1.5 hrs at church and it was barely 1 hr and he had to speak Spanish and English at each location. Book your own tour with site and you will also get to do Towers. We did not get any time to roam or see anything else but main room and exteriors. Park Guell was same way - it said 1 hr but had 45 min and didn't get to do to museum or any of the buildings. Not worth money and no way 4.5 hr tour!!

Do not! We paid for a small English-speaking tour and got a giant squeezed bus full of people with…read morea guide with an accent so thick you couldn't tell if he was speaking Spanish or English. Had one foot between my face and the seat in front of me. The guide (George?) would not engage with his clients, kept a tight schedule and had no other interest. My partner left her hat at a prior stop and had to take the chance to go back on her own because we could not get his attention even standing next to him. He was unintelligible to many English- speaking passengers. Biggest waste of my time and money and I have been on tours all over the world.

I'm very sad to be bucking the trend on the Madrid & Beyond reviews. But our experience was less…read morethan stellar. We found them through a domestic travel agency and booked a Portugal trip with them in 2022, which we cancelled due to COVID. The trip had been prepaid in full. Madrid and Beyond would not return any of the funds remaining after non-refundable hotel cancellation fees. They would only hold the unused funds for a future trip. Eight months later, we asked them to rebook the same trip, at the same time of year and were informed that the price to do so would be greater than 40% more than the year prior. So, at that point we had a choice to either forfeit the funds being held, or ante up many more unexpected thousands of dollars. When I requested a reasonable explanation and transparency in the form of a cost breakdown for the original and current itineraries I was told that the increase was due to "inflation" and that transparency would not be provided as a matter of policy. We definitely feel as though we were held hostage and the communication from M & B management after that, including the remaining planning, was very terse and very unsatisfactory. We were given the impression they just didn't care and that the held funds had been a ruse. We ended up succumbing to the hostage situation and taking the trip in 12/22. In fairness, the accommodations, guides and drivers arranged by M & B were all very good to excellent, and the trip was wonderful. But, they made zero effort beyond that to assist with our trip and left us with a sour enough taste over the hostage situation and their indifference that we would not use them again, nor recommend them. Unsurprisingly, as of the date of this post, they have yet to contact us about our trip to see how it went. I think that is clear testimony to their level of indifference.

Wow what a travel agency. 13 days trip with another couple…read morewant without a glitch. We were taken care of far and beyond our expectations. Alondra was the most gracious and knowledgeable agent. The hotels were exceptional, the guides and drivers were excellent. I must say our trip was memorable. Thank you Madrid and Beyond.

I do not recommend this agency. I booked and paid for a week's stay. The reservation was not…read moreconfirmed by Destinia, even though the payment was debited from my account. I reported the issue to the support center. I received a response within 24 hours that the problem was due to an error on their payment provider, but that the only thing they could do was cancel my reservation or rebook it, but they couldn't guarantee the same price. I replied that I wasn't interested in either option and was awaiting confirmation of the reservation I had paid for. The hotel price on Destinia.com remained unchanged for two days. After one day more waiting for a response, a consultant called me again and suggested canceling the reservation or rebooking a lower-standard room at a higher price. I've now been without my money for stay for two days, and I still haven't received a booking confirmation. Please stay away from this dishonest company.

My experience with Destinia was extremely disappointing and, from a consumer perspective,…read moreunacceptable. The accommodation differed significantly from the description at the time of booking and showed serious deficiencies. These issues were thoroughly documented during the stay (photos and videos) and properly reported. Neither the hotel nor Destinia provided any effective remedy. Particularly concerning was Destinia's handling of the complaint. For an extended period, Destinia was practically unreachable despite numerous attempts to make contact. Substantively, we were repeatedly referred back to the hotel, even though Destinia acts as the contracting travel agency and remains responsible for the proper performance of the booked services. From my perspective, no genuine review of the complaint or independent solution was undertaken. Instead of a proper resolution, responsibility was repeatedly shifted between the hotel and the agency. No meaningful assistance, no adequate alternative accommodation, and no effective remedial measures were provided. In response to the substantiated complaint, Destinia offered only a symbolic compensation of EUR 50, which was clearly disproportionate to the extent of the deficiencies. At a later stage, another EUR 50 was offered, but only on the condition that a confidentiality obligation be accepted. No refund or adequate compensation was granted. Overall, I was left with the impression that complaints are handled in a way that avoids refunds by redirecting customers to the service provider, rather than taking responsibility as the contracting party. In light of this handling, I am now preparing to escalate the matter to the competent Spanish consumer protection authorities. In parallel, I reserve the right to pursue legal remedies against Destinia as the contracting travel agency. As a legally trained professional, I consider this step necessary given the lack of adequate response and resolution. This review reflects solely my personal experience and assessment and is intended to provide factual information to other travelers.